My Sharona Posted February 7 Share Posted February 7 (edited) Please Fix! Edited February 7 by My Sharona Link to comment Share on other sites More sharing options...
David Bryce Posted February 7 Share Posted February 7 Our site as well… dB Link to comment Share on other sites More sharing options...
My Sharona Posted February 7 Author Share Posted February 7 (edited) Apologies for the four topics of the same name. Every time I tried to submit, I got a screen that said, "Opps, sorry something went wrong", so I had no idea it had actually posted. Please delete the other three threads of the same topic. Edited February 7 by My Sharona Link to comment Share on other sites More sharing options...
Randy Calvert Posted February 7 Share Posted February 7 It looks like they are attempting to fix this because it’s happening intermittently. Both on my site and this site. At first it was only this error but it’s happening less. There is absolutely a latency issue happening with this issue. So hopefully they’ll get the gremlins back in their cages soon. 🙂 Link to comment Share on other sites More sharing options...
AtariAge Posted February 7 Share Posted February 7 My site was down for about 30 minutes with all manner of errors, "This Community is Temporarily Unavailable", blank pages, etc. It's back up now, but I'm getting tired of this. My Sharona and SeNioR- 2 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 7 Share Posted February 7 This should now be working. Please let us know if you have any further issues. Link to comment Share on other sites More sharing options...
My Sharona Posted February 7 Author Share Posted February 7 (edited) 20 hours ago, AtariAge said: My site was down for about 30 minutes with all manner of errors, "This Community is Temporarily Unavailable", blank pages, etc. It's back up now, but I'm getting tired of this. Agreed. This was just 5 minutes ago for 5 minutes: Can't even come here to report it because this is what you get when you come here to report it: At this rate, they might want to create a sub-forum just for ICC server problems... Edited February 7 by My Sharona Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 8 Share Posted February 8 We are constantly changing things to improve our resilience against attacks on our network Link to comment Share on other sites More sharing options...
My Sharona Posted February 9 Author Share Posted February 9 About the time this happened, I had two members (that I know of) who had their group changed. There is no indication in their ACP account showing the grouping was changed. It is like they were in the grouping they were found to have been in, forever when that is not possible. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 9 Share Posted February 9 1 hour ago, My Sharona said: About the time this happened, I had two members (that I know of) who had their group changed. There is no indication in their ACP account showing the grouping was changed. It is like they were in the grouping they were found to have been in, forever when that is not possible. Im honestly not sure what you mean here. Are you responding to the right topic? Link to comment Share on other sites More sharing options...
My Sharona Posted February 9 Author Share Posted February 9 10 hours ago, Marc Stridgen said: Im honestly not sure what you mean here. Are you responding to the right topic? I am responding to the right topic. Let me try again... When the problems with the Cloud happened and I was getting the REDISException, I was emailed by two members that they could not access the forum as they had been accustomed to doing for the last 15 years. Gone were sub-forums they had had access to for the past decade-plus. I looked at their accounts in the ACP and there was no indication anything had changed. Missed by me at the time was the fact that they were now in a member group that did not allow for permissions they had for those 15 years. Upon further investigation, I discovered that somehow their member group had changed. Usually, when an admin changes a member's group, it is noted in the right sidebar of that member's account. In that sidebar, there was no indication that the member's group had changed on this past Tuesday, or at any period prior. When in fact, their group had changed this past Tuesday. I'm not sure I can explain it any better than what I have just laid out. It seems pretty easy to grasp from my perspective, but I am failable. Link to comment Share on other sites More sharing options...
Jim M Posted February 9 Share Posted February 9 You will want to take a look at when your Member History is pruned in ACP -> Members -> Profiles -> Settings. It could be their group was changed, manually or by group promotions, but would not be logged due to your settings. The issues which we encountered due to the attack on our network would not have changed anything with your settings. Link to comment Share on other sites More sharing options...
My Sharona Posted February 9 Author Share Posted February 9 (edited) 24 minutes ago, Jim M said: You will want to take a look at when your Member History is pruned in ACP -> Members -> Profiles -> Settings. It could be their group was changed, manually or by group promotions, but would not be logged due to your settings. Not sure I am able to locate the aspect you are referring to here. I could not find anything related to your direction, ACP -> Members -> Profiles -> Settings. I believe it to possibly be the ACP > Members > Members Settings > Profiles but again, I see nothing there that allows for pruning member history. All I see is: Regardless of the above, with other member accounts, I can see as far back as July of last year with actions taken on a member's account. As such, I would think that this would be the case with every member's account, though I could be wrong on that. I have documentation to prove everything I have stated. Edited February 9 by My Sharona Link to comment Share on other sites More sharing options...
Jim M Posted February 9 Share Posted February 9 1 minute ago, My Sharona said: I believe it to possibly be the ACP > Members > Members Settings > Profiles but again, I see nothing there that allows for pruning member history. All I see is: Profile Settings there in your screenshot 🙂 Link to comment Share on other sites More sharing options...
My Sharona Posted February 9 Author Share Posted February 9 Just now, Jim M said: Profile Settings there in your screenshot 🙂 Sorry, I uploaded the wrong image. I edited my post while you posted. Please see the revised image. ETA: There is no setting for pruning member history as far as I can see. Additionally, I explained that with other member's accounts, I can see actions performed as far back as July of last year... Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 12 Share Posted February 12 We would need the example members and exactly what you believe they moved from and to. As mentioned however, there is nothing at all on the downtime that would have changed settings in any way at all. It was quite simply a service that was down Link to comment Share on other sites More sharing options...
My Sharona Posted February 12 Author Share Posted February 12 Just now, Marc Stridgen said: We would need the example members and exactly what you believe they moved from and to. As mentioned however, there is nothing at all on the downtime that would have changed settings in any way at all. It was quite simply a service that was down PM details? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 12 Share Posted February 12 56 minutes ago, My Sharona said: PM details? Yes, you can PM them, and I will add them as hidden on a post here for other staff My Sharona 1 Link to comment Share on other sites More sharing options...
My Sharona Posted February 13 Author Share Posted February 13 23 hours ago, Marc Stridgen said: Yes, you can PM them, and I will add them as hidden on a post here for other staff PM sent. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 13 Share Posted February 13 Is there Something Specific that would have put them in that group in the first place? I ask as I cant see them having been in that group Link to comment Share on other sites More sharing options...
My Sharona Posted February 13 Author Share Posted February 13 (edited) 9 hours ago, Marc Stridgen said: Is there Something Specific that would have put them in that group in the first place? I ask as I cant see them having been in that group And that is my point. It happened when this REDISException occurred. They have been in that group since 2010 or so. And as you can see, from my screenshots, there is nothing that indicates they were moved from the group that I had to move them back into. The only record is that I moved them back to the group they had been in for well over a decade. I explained all of this upthread. Edited February 13 by My Sharona Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 14 Share Posted February 14 You are mixing 2 things here. The issue you are having is unrelated in any way. The exception you were getting rendered your site inaccessable. It does not change data. You're also misunderstanding the question there. Im asking what put them in the group in the first place. Link to comment Share on other sites More sharing options...
My Sharona Posted February 14 Author Share Posted February 14 2 hours ago, Marc Stridgen said: You are mixing 2 things here. The issue you are having is unrelated in any way. The exception you were getting rendered your site inaccessable. It does not change data. Umm... Somehow we are talking past one another. Not sure why there always seems to be a communication gap when it comes to matters regarding issues. Something changed the data. I don't believe I am mixing two things here, The two issues arose at the same time so however remote, and though you say it isn't possible, I'm not sure how, or why, but the members being removed from their user groups, and being placed into another user group, with no record of it happening ('twas not done by me or there would be a record of it), both occurred at relatively the same time. 2 hours ago, Marc Stridgen said: You're also misunderstanding the question there. Im asking what put them in the group in the first place. I. Do. Not. Know. I did not do it (as there would be a record of that action in the ACP). It happened when this REDISException occurred... that is all I know. Period. Hence my query here... what happened? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 14 Share Posted February 14 3 hours ago, My Sharona said: Umm... Somehow we are talking past one another. Not sure why there always seems to be a communication gap when it comes to matters regarding issues. Something changed the data. I don't believe I am mixing two things here, The two issues arose at the same time so however remote, and though you say it isn't possible, I'm not sure how, or why, but the members being removed from their user groups, and being placed into another user group, with no record of it happening ('twas not done by me or there would be a record of it), both occurred at relatively the same time. I. Do. Not. Know. I did not do it (as there would be a record of that action in the ACP). It happened when this REDISException occurred... that is all I know. Period. Hence my query here... what happened? Sorry you are frustrated here, but we are indeed crossing each other in communication 1 - The 2 issues - One was an issue with communication between 2 items on your site (redis in this case) and the other is related to change in data on your site. I completely understand you feeling they are related, but its like saying because it was raining at the same time your data changed, it was caused by the rain. 2 - The question on the group, you are misunderstanding entirely. Im not asking what moved them out of the group you believe they should have been in. Im asking what put them in the group they should have been in firstly. Im asking this, as if this was by something that was automated, such as a purchase, a promotion, or something similar, it could be something wrong in that process that has caused it to revert. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 14 Share Posted February 14 On point 1 there, I have just noticed from the users ticket to you there, they actually stated it started Sun/Mon. This was days before the issue occurred. They are not related here Link to comment Share on other sites More sharing options...
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