Igor Denisov Posted September 13, 2023 Share Posted September 13, 2023 Can you give me more information so I know where to look for the problem? I ask all but nothing Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 13, 2023 Share Posted September 13, 2023 I feel there may have been misunderstanding there. Your site was not accessible at all at the time I sent the message there. So I couldnt get on to check anything. It does seem to be back now We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 13, 2023 Share Posted September 13, 2023 Added data to Client area. 2 hours ago, Marc Stridgen said: I feel there may have been misunderstanding there. Your site was not accessible at all at the time I sent the message there. So I couldnt get on to check anything. It does seem to be back now We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Jim M Posted September 13, 2023 Share Posted September 13, 2023 2 hours ago, Igor Denisov said: Added data to Client area. Please change the username provided for the ACP credentials to the email address, as that is what you require on your community to login. Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 13, 2023 Share Posted September 13, 2023 1 hour ago, Jim M said: Please change the username provided for the ACP credentials to the email address, as that is what you require on your community to login. Sorry, where is this option? Link to comment Share on other sites More sharing options...
Miss_B Posted September 13, 2023 Share Posted September 13, 2023 23 minutes ago, Igor Denisov said: Sorry, where is this option? You can change the login method at your Admin Panel->Login & Registration->Methods. While editing the Standard option, select the desired method where it says: Authentication Type. Igor Denisov 1 Link to comment Share on other sites More sharing options...
Jim M Posted September 13, 2023 Share Posted September 13, 2023 1 hour ago, Igor Denisov said: Sorry, where is this option? You would simply provide us the email address where you have username in our client area. Igor Denisov 1 Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 14, 2023 Share Posted September 14, 2023 Now ok? Link to comment Share on other sites More sharing options...
teraßyte Posted September 14, 2023 Share Posted September 14, 2023 (edited) That will break the login for all your users accustomed to login with their email. At least change it to Display Name or Email Address. In any case, @Jim M wanted you to replace the display name with the email address in the client area here on the IPS site (where you entered the details earlier): https://invisioncommunity.com/clientarea Edited September 14, 2023 by teraßyte Igor Denisov and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 14, 2023 Share Posted September 14, 2023 The following guide shows how to add access details if needed https://invisioncommunity.com/4guides/client-services/getting-support-r292/#access Igor Denisov 1 Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 14, 2023 Share Posted September 14, 2023 Thank you!! I add this please check Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 14, 2023 Share Posted September 14, 2023 Please check those details as your admin CP is returning that the details are incorrect Igor Denisov 1 Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 15, 2023 Share Posted September 15, 2023 21 hours ago, Marc Stridgen said: Please check those details as your admin CP is returning that the details are incorrect I resent via message Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 15, 2023 Share Posted September 15, 2023 6 minutes ago, Igor Denisov said: I resent via message Please only update via the client area, and update all details Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 15, 2023 Share Posted September 15, 2023 The problem is that I don't understand what's wrong. I have never changed this data. That is, they remained the same as 1 year ago when you helped me. If it doesn't work, write to me in more detail. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 15, 2023 Share Posted September 15, 2023 Im not sure how I can write in more detail here. I attempt to log into your admin CP with the details provided, and it states the details are incorrect. So I cannot access. Im not sure how not understanding what is wrong means you are unable to update these in our secure location rather than PM? Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 15, 2023 Share Posted September 15, 2023 ok i edit and check - all worked Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 15, 2023 Share Posted September 15, 2023 Looking at the logs, it seems your server is blocking facebook by the look of it. You will need to contact your hosting company to correct this Igor Denisov 1 Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 15, 2023 Share Posted September 15, 2023 I sent a request to the hotser. He replied that there were no restrictions. He asks for more information. Quote Dear Customer, We do not restrict any outgoing or incoming connections to the server. The problem is supposed to be in the server configuration. You can also check with the developer what exactly he meant. Thank you. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 15, 2023 Share Posted September 15, 2023 There isnt really much more information I can give. If you go to System logs in your admin CP, click the advanced search icon and filter for type 'facebook' you will see the errors present there Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 15, 2023 Share Posted September 15, 2023 12 minutes ago, Marc Stridgen said: There isnt really much more information I can give. If you go to System logs in your admin CP, click the advanced search icon and filter for type 'facebook' you will see the errors present there This? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 15, 2023 Share Posted September 15, 2023 I'm not sure I understand the question here. That's the time that one item was logged. In the case of that one, for profile sync. However there are logs for login too. You will see they are all connection time out and could not resolve host messages, over 15 pages there. Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 15, 2023 Share Posted September 15, 2023 Thank you this Hosting support answer And screenshots Quote There are no problems with the FB domain. I am attaching the results. We also added the file fbtest.php to the directory /var/www/embroideres/data/www/forum.embroideres.com with curl code that makes a GET request to the address https://graph.facebook.com and displays the response on the screen. You can see for yourself that the request reaches the FB servers without any problems and we receive a response without any problems. https://forum.embroideres.com/fbtest.php Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 18, 2023 Share Posted September 18, 2023 While I understand what your host is saying there, this does not change the connection timeout messages you are getting when trying to connect Igor Denisov 1 Link to comment Share on other sites More sharing options...
Igor Denisov Posted September 19, 2023 Share Posted September 19, 2023 On 9/18/2023 at 4:16 AM, Marc Stridgen said: While I understand what your host is saying there, this does not change the connection timeout messages you are getting when trying to connect The hoster refused to help me. He writes that this does not concern him = these are software problems. I have a question for you. What should I do? How can I solve this problem? Link to comment Share on other sites More sharing options...
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