usmf Posted July 17, 2023 Share Posted July 17, 2023 Just got an account deletion request from a member. How do I disable that option so that no member can ask for an account deletion? Thanks! Link to comment Share on other sites More sharing options...
Nathan Explosion Posted July 17, 2023 Share Posted July 17, 2023 Use this... ...or wait for 4.7.12 Â Adriano Faria 1 Link to comment Share on other sites More sharing options...
usmf Posted July 17, 2023 Author Share Posted July 17, 2023 Thanks! I appreciate the response. Rather than install another plug-in, I think we'll wait for the next update. But if it's not fixed, I'll definitely come back for the plug-in. This is a feature that I certainly do not like and wish had not been put in without an option. Our forum rules/TOS specifically state no account deletion. Link to comment Share on other sites More sharing options...
Adriano Faria Posted July 17, 2023 Share Posted July 17, 2023 4.7.12 is more suitable for you than the plugin as you will be able to disable it entirely: With the plugin, you can choose groups that can use it. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
usmf Posted July 19, 2023 Author Share Posted July 19, 2023 (edited) @Adriano Faria Thanks so much for that! I've done it and that should do the trick. Appreciate the help, guys! Edited July 19, 2023 by usmf Link to comment Share on other sites More sharing options...
usmf Posted July 25, 2023 Author Share Posted July 25, 2023 I did as the above post showed: But a member was able to request account deletion again today. Should I change another setting, or is the feature not working? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 25, 2023 Share Posted July 25, 2023 41 minutes ago, usmf said: I did as the above post showed: But a member was able to request account deletion again today. Should I change another setting, or is the feature not working? You would be best to ask within the support topic for that plugin Link to comment Share on other sites More sharing options...
Adriano Faria Posted July 25, 2023 Share Posted July 25, 2023 (edited) 14 minutes ago, Marc Stridgen said: You would be best to ask within the support topic for that plugin This is the Core feature, according to the screenshot. Plus: the user didn't even downloaded my resource. 🙂 Edited July 25, 2023 by Adriano Faria Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 25, 2023 Share Posted July 25, 2023 31 minutes ago, Adriano Faria said: This is the Core feature, according to the screenshot. Plus: the user didn't even downloaded my resource. 🙂 My confusion as you's were discussing the plugin lol. Cheers 1 hour ago, usmf said: I did as the above post showed: But a member was able to request account deletion again today. Should I change another setting, or is the feature not working? I would need an example of this, so we can take a look for you and see what has happened. Have you checked to see if the function is there when logging in as a user? Adriano Faria 1 Link to comment Share on other sites More sharing options...
usmf Posted July 25, 2023 Author Share Posted July 25, 2023 9 hours ago, Marc Stridgen said: I would need an example of this, so we can take a look for you and see what has happened. Have you checked to see if the function is there when logging in as a user? Sure. Member Sundance72 is currently in the list having requested deletion. I won't remove it. I've logged into a regular member account to see if I can find out where they are doing this, but I can't find it. Where would that option be as a user? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 26, 2023 Share Posted July 26, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Link to comment Share on other sites More sharing options...
usmf Posted July 27, 2023 Author Share Posted July 27, 2023 Hi! My slip-up there. Sorry about that. It's all been updated, so you should be good to go. Thanks so much for the help. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted July 27, 2023 Solution Share Posted July 27, 2023 The empty notification should go away the next time you deal with a request. What you are seeing there is actually a leftover from an earlier release. Link to comment Share on other sites More sharing options...
usmf Posted July 28, 2023 Author Share Posted July 28, 2023 So, I should delete the current request -- and this won't be an option again? The one sitting in there now actually came on 24 hours or more after I disabled as shown above, so I was assuming it didn't work. I'll go ahead and delete the request in there, if you don't need to see it again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 28, 2023 Share Posted July 28, 2023 6 hours ago, usmf said: So, I should delete the current request -- and this won't be an option again? The one sitting in there now actually came on 24 hours or more after I disabled as shown above, so I was assuming it didn't work. I'll go ahead and delete the request in there, if you don't need to see it again. Yes, thats correct 🙂 Link to comment Share on other sites More sharing options...
usmf Posted July 28, 2023 Author Share Posted July 28, 2023 Thank you so much! Appreciate the help. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 28, 2023 Share Posted July 28, 2023 No problem at all 🙂 Link to comment Share on other sites More sharing options...
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