Just got an account deletion request from a member. How do I disable that option so that no member can ask for an account deletion? Thanks!

Use this...

...or wait for 4.7.12

 

Thanks! I appreciate the response. Rather than install another plug-in, I think we'll wait for the next update. But if it's not fixed, I'll definitely come back for the plug-in. This is a feature that I certainly do not like and wish had not been put in without an option. Our forum rules/TOS specifically state no account deletion. 

4.7.12 is more suitable for you than the plugin as you will be able to disable it entirely:

With the plugin, you can choose groups that can use it.

@Adriano Faria Thanks so much for that! I've done it and that should do the trick. Appreciate the help, guys!

Edited July 19, 20231 yr by usmf

I did as the above post showed:

But a member was able to request account deletion again today. Should I change another setting, or is the feature not working?

41 minutes ago, usmf said:

I did as the above post showed:

But a member was able to request account deletion again today. Should I change another setting, or is the feature not working?

You would be best to ask within the support topic for that plugin

14 minutes ago, Marc Stridgen said:

You would be best to ask within the support topic for that plugin

This is the Core feature, according to the screenshot. Plus: the user didn't even downloaded my resource. 🙂

Edited July 25, 20231 yr by Adriano Faria

31 minutes ago, Adriano Faria said:

This is the Core feature, according to the screenshot. Plus: the user didn't even downloaded my resource. 🙂

My confusion as you's were discussing the plugin lol. Cheers

1 hour ago, usmf said:

I did as the above post showed:

But a member was able to request account deletion again today. Should I change another setting, or is the feature not working?

I would need an example of this, so we can take a look for you and see what has happened. Have you checked to see if the function is there when logging in as a user?

9 hours ago, Marc Stridgen said:

I would need an example of this, so we can take a look for you and see what has happened. Have you checked to see if the function is there when logging in as a user?

Sure. Member Sundance72 is currently in the list having requested deletion. I won't remove it.

I've logged into a regular member account to see if I can find out where they are doing this, but I can't find it. Where would that option be as a user?

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Hi! My slip-up there. Sorry about that. It's all been updated, so you should be good to go. Thanks so much for the help.

The empty notification should go away the next time you deal with a request. What you are seeing there is actually a leftover from an earlier release.

So, I should delete the current request -- and this won't be an option again? The one sitting in there now actually came on 24 hours or more after I disabled as shown above, so I was assuming it didn't work. I'll go ahead and delete the request in there, if you don't need to see it again.

6 hours ago, usmf said:

So, I should delete the current request -- and this won't be an option again? The one sitting in there now actually came on 24 hours or more after I disabled as shown above, so I was assuming it didn't work. I'll go ahead and delete the request in there, if you don't need to see it again.

Yes, thats correct 🙂 

Thank you so much! Appreciate the help.

No problem at all 🙂