InfinityRazz Posted March 19, 2023 Share Posted March 19, 2023 (edited) I'm not sure what has happened to my api tab all of a sudden? I am running the Super65 cloud managed plan and have made no significant changes to the site in the last 24 hours. This issue appeared out of no-where ~ 3 hours ago and is affecting my users. License key also seems to be having some issues? (possible root cause?) Attempting to take my license from this site, and pop it in my admin panel results in this message: (key deleted for safety) Edited March 19, 2023 by InfinityRazz Link to comment Share on other sites More sharing options...
Adriano Faria Posted March 19, 2023 Share Posted March 19, 2023 IPS is facing some connections issues this morning. ACP marketplace isn’t accessible too. Probably affecting this area too. InfinityRazz 1 Link to comment Share on other sites More sharing options...
InfinityRazz Posted March 19, 2023 Author Share Posted March 19, 2023 My databases section has also gone *poof* 🙃 This is concerning. Link to comment Share on other sites More sharing options...
Franck Poulain Posted March 19, 2023 Share Posted March 19, 2023 Same issue with a Super65 plan, REST API is not available anymore and it is used by my customers. Hope it can be fixed very soon. Link to comment Share on other sites More sharing options...
virap1 Posted March 19, 2023 Share Posted March 19, 2023 Same issue, databases gone, entire section with thousands of articles down. Link to comment Share on other sites More sharing options...
Management Charles Posted March 19, 2023 Management Share Posted March 19, 2023 Our license system was down for a few hours this morning causing some oddities with license permissions. It is back up now. I am sorry for those issues. If you are still seeing problems, login to your AdminCP, go to License, and click refresh license. InfinityRazz 1 Link to comment Share on other sites More sharing options...
Franck Poulain Posted March 19, 2023 Share Posted March 19, 2023 Hello @Charles, the license is indeed now refreshed correctly but the REST API is still not available on my side (Super 65 Plan). Link to comment Share on other sites More sharing options...
InfinityRazz Posted March 19, 2023 Author Share Posted March 19, 2023 27 minutes ago, Charles said: Our license system was down for a few hours this morning causing some oddities with license permissions. It is back up now. I am sorry for those issues. If you are still seeing problems, login to your AdminCP, go to License, and click refresh license. Rest API is also still unavailable on my end after multiple refreshes. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 19, 2023 Share Posted March 19, 2023 Hi @Franck Poulain @InfinityRazz The REST API is available and functional. It's only the AdminCP configuration page that isn't loading right now. We're still working on that. Link to comment Share on other sites More sharing options...
Franck Poulain Posted March 19, 2023 Share Posted March 19, 2023 I don't think so because currently all my API calls made in my software are returning '403' (Forbidden) error right now. Here is what my software is logging with a "hello" request used to know the availability of the API at the start of the software: "Failed to execute '/api/core/hello/' API request. HTTP response code is '403' (Forbidden)" Thank you in advance for your work and good luck with the fix 🙂 Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 19, 2023 Share Posted March 19, 2023 1 minute ago, Franck Poulain said: I don't think so because currently all my API calls made in my software are returning '403' (Forbidden) error right now. Here is what my software is logging with a "hello" request used to know the availability of the API at the start of the software: "Failed to execute '/api/core/hello/' API request. HTTP response code is '403' (Forbidden)" Thank you in advance for your work and good luck with the fix 🙂 Ok thanks! we'll continue working with you on this via your ticket. Link to comment Share on other sites More sharing options...
Colombia Humana Posted March 19, 2023 Share Posted March 19, 2023 (edited) I opened a ticket as well @Stuart Silvester please help us. Today we are holding a very important event and people login via oauth, and it's broken unfortunately: Quote Response :<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> <TITLE>ERROR: The request could not be satisfied</TITLE> </HEAD><BODY> <H1>403 ERROR</H1> <H2>The request could not be satisfied.</H2> <HR noshade size="1px"> Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. <BR clear="all"> If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. <BR clear="all"> <HR noshade size="1px"> <PRE> Generated by cloudfront (CloudFront) Request ID: ieQxYHHzYovtf4b-yZIToFZLS3bbAtax0J7woEgTn012cY18LYKY1g== </PRE> <ADDRESS> </ADDRESS> </BODY></HTML>Invalid response received. People cannot login to participate and are really mad at us... Edited March 19, 2023 by Colombia Humana Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 19, 2023 Share Posted March 19, 2023 We're currently working on API access, I will let you know as soon as we have an update. Link to comment Share on other sites More sharing options...
Colombia Humana Posted March 19, 2023 Share Posted March 19, 2023 @Stuart Silvester 3 minutes ago, Stuart Silvester said: We're currently working on API access, I will let you know as soon as we have an update. Would that be related to the oauth error message I'm receiving? Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 19, 2023 Share Posted March 19, 2023 2 minutes ago, Colombia Humana said: @Stuart Silvester Would that be related to the oauth error message I'm receiving? Most likely, yes. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted March 20, 2023 Solution Share Posted March 20, 2023 This should now be working, so if anyone is still having issues, please let us know. Link to comment Share on other sites More sharing options...
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