known issue Notification says 85 new topics requiring approval, but that's wrong

[David N.]

I've noticed that the item count in notifications gets unusually high for no good reason. I'm not sure how it counts for items like new topics requiring approval. In that example, I had only 1 new topic requiring approval, but the notification states there are 85 of them: 

[Adriano Faria]

There was a bug in push notifications:

Not sure it is fixed.

[David N.]

6 hours ago, Adriano Faria said:

There was a bug in push notifications:

I don't think it's the same issue? I mean it says 85 new topics when there's only one so it's not just a matter of getting a duplicate. It seems like the counter keeps incrementing (from when?) even though I've approved those topics. 

[Jim M]

5 minutes ago, David N. said:

I don't think it's the same issue? I mean it says 85 new topics when there's only one so it's not just a matter of getting a duplicate. It seems like the counter keeps incrementing (from when?) even though I've approved those topics. 

Have you viewed those notifications?

[David N.]

Just now, Jim M said:

Have you viewed those notifications?

Yes. I don't have a single unviewed notification. 

[David N.]

This time I got a notification that I have 6 new comments in a topic. I click it, and there's only one new comment since I last viewed that topic (in fact I had liked the post before the last post in that topic): 

[Jim M]

I would suggest applying patches in ACP -> Support. Then also clearing notifications on the site and your phone. That will give you a new test scenario that we can then assist further with.

[David N.]

20 hours ago, Jim M said:

I would suggest applying patches in ACP -> Support. Then also clearing notifications on the site and your phone. That will give you a new test scenario that we can then assist further with.

I applied the patch in my ACP. 

I'm not sure how to clear my notifications? 

[Marc]

That depends on the phone you have. Each is different in the manner you clear notifications

[David N.]

19 minutes ago, Marc Stridgen said:

That depends on the phone you have. Each is different in the manner you clear notifications

Oh I'm not using a phone. These notifications are on my Mac. I've set them up in Chrome. I went to the preferences but I'm not sure how to clear notifications on Chrome? Or do you mean just remove all notifications from my site? 

[Marc]

Just make sure they are read on your community, then monitor from there

[David N.]

Just now, Marc Stridgen said:

Just make sure they are read on your community, then monitor from there

Yes, they are read on my community. I read them every time I get one - at least I click the little bell, which marks them as read. 

Even here, I just visited this site 16 minutes ago, clicked the bell, which cleared all notifications, and now I just got a notification saying there are 3 new comments, but there's only 1 new comment (your last post)? 

 

 

[Matt]

I logged into here recently and saw I had 733 new PMs, so something is off.

I'll move this to a bug report so we can look further.

[David N.]

Just now, Matt said:

I logged into here recently and saw I had 733 new PMs, so something is off.

Great, thanks! 🙂 

[David N.]

Just wanted to say that this bug is still here: 

[Marc]

Ive created a topic on this one for you, to see if we can get to the bottom of it

[David N.]

Thanks!