Got stuck during upgrade to 4.7.4

[Michael Grote]

Hello,

during the download part of the upgrade process the process got stuck with about 94%.

There is an error message:

Quote

#0 /var/www/foren/applications/core/modules/admin/system/upgrade.php(647): IPS\core\modules\admin\system\_upgrade->_getDownloadKey()
#1 /var/www/foren/system/Helpers/Wizard/Wizard.php(181): IPS\core\modules\admin\system\_upgrade->_login()
#2 /var/www/foren/applications/core/modules/admin/system/upgrade.php(109): IPS\Helpers\_Wizard->__toString()
#3 /var/www/foren/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\system\_upgrade->manage()
#4 /var/www/foren/applications/core/modules/admin/system/upgrade.php(54): IPS\Dispatcher\_Controller->execute()
#5 /var/www/foren/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\system\_upgrade->execute()
#6 /var/www/foren/31cadmin_x329yc_44/index.php(13): IPS\_Dispatcher->run()
#7 {main}

Any ideas?

Michael

[Quotes]

I am also stuck on downloading, but I don’t have an error message yet

[Michael Grote]

The error message is part of the system logs

[Quotes]

Someone else reported the same issue

 

[Michael Grote]

That is a complete different story.
I do not get any red error message - the process simply stucks.
The provided trace is part of the system logs

[Jim M]

1 minute ago, Quotes said:

Someone else reported the same issue

 

This issue was different, I'm afraid.

There may have been a slight issue while we were making changes on our end. Could you please try again?

[Quotes]

I did a rollback and tried again. On step 4 I see the green progress bar moves quite rapidly and then gets stuck at the end, then all I see is a spinning wheel saying downloading. Tried on another site, same issue. Have now rolled both sites back and will wait until things are fixed at your end.

[Michael Grote]

7 minutes ago, Jim M said:

There may have been a slight issue while we were making changes on our end. Could you please try again?

It still got stuck with a download of exactly 92,51%

[Jim M]

You're also more than welcome to perform a manual upgrade as you are self-hosted. You can read about that here:

 

[Jeffrey Roberts]

I am also stuck on downloading (self-hosted), but I don’t have an error message. I stopped it.

Waiting on confirmation that this is a problem that is being worked on.

Edited November 2, 2022 by Jeffrey Roberts

[hpcrazy]

Stuck too - ending up here. Tried like 6 times now all with the same result.

[Chris027]

8 minutes ago, hpcrazy said:

Stuck too - ending up here. Tried like 6 times now all with the same result.

I'm here as well. At least it's on my test server. However, I just spent quite a bit of time troubleshooting, thinking it was my issue.

[hpcrazy]

5 minutes ago, Chris027 said:

I'm here as well. At least it's on my test server. However, I just spent quite a bit of time troubleshooting, thinking it was my issue.

And how did you solve it ?

[Adlago]

I waited a bit on this download attempt then was redirected to this page - also not working...

[Chris027]

1 minute ago, hpcrazy said:

And how did you solve it ?

I didn't. I finally gave up and came here, only to find out I should've come here in the first place. Looks like an IPS issue. 

[Adlago]

Also my test site doesn't see an update - and in test site I'm on version 4.7.4 beta 1

 

[hpcrazy]

4 minutes ago, Adlago said:

I waited a bit on this download attempt then was redirected to this page - also not working...

also ended up there like after 15 min of waiting

3 minutes ago, Chris027 said:

I didn't. I finally gave up and came here, only to find out I should've come here in the first place. Looks like an IPS issue. 

Looks like - i will not go for the manual upgrade since I have a lot of paying customers on my site, can not afford to have my site down longer then a few moments. I wait till I get a confirmation here that it's working.

[Jim M]

Thank you for all the reports. This is something we're looking into. Anyone who wants to upgrade, can do so via a manual upgrade as this issue is separate from the software itself.

[hpcrazy]

Done the manual upgrade - all seems to work 🙂

[Adlago]

6 minutes ago, Jim M said:

 Anyone who wants to upgrade, can do so via a manual upgrade as this issue is separate from the software itself.

I think that no one should be in a hurry - I will personally wait for a correct update.

[Chris027]

Just received this. 

 

[Jim M]

All should be working again now with our download service. Thank you for your patience.

[Adlago]

4 minutes ago, Jim M said:

All should be working again now with our download service. Thank you for your patience.

Excellent work:-)

[Jeffrey Roberts]

All good now. The upgrade downloaded and installed fine. Thanks for resolving so quickly.

Edited November 2, 2022 by Jeffrey Roberts

[Mark H]

Glad to hear all is well now. 🙂