riko Posted October 24, 2022 Share Posted October 24, 2022 Hi, I'm having part of my Invision forum for paying members only through Paypal. Doing some research on paying members who's time lapsed, I found out that some (for example Pete X) did pay for his subscription the last time in 2019. Maximum time I have subscriptions for is 1 year. Yet Pete X is still in the membersgroup for paying members only. Can I have some assistance here? I'm a bit doubting if I'm right in asuming that I going to manually demote all the freeloaders I noticed. How is this even possible? (I did move a few times between providers after 2019, maybe that did something to a database?) 🙁 -- Rick Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 24, 2022 Share Posted October 24, 2022 Please could you provide me with an example of this? The only way I can see it would happen is if you have something set up that didnt have reverting to the previous group set up, at the time of purchase Link to comment Share on other sites More sharing options...
riko Posted October 24, 2022 Author Share Posted October 24, 2022 (edited) This is a screengrab I just took of a customer. This one stopped logging in after Dec, 21 but there are many others who just keep coming back (of course, free meal and such). I have 3 subscription options all are set like this, I just checked. (I hope this is what you meant): Edited October 24, 2022 by riko Link to comment Share on other sites More sharing options...
Jim M Posted October 24, 2022 Share Posted October 24, 2022 Could you please provide us the display name, package ID, or member ID of the user? Of course, feel free to message this if you do not want to reveal publicly. Link to comment Share on other sites More sharing options...
riko Posted October 24, 2022 Author Share Posted October 24, 2022 Dear Jim, Message send, hope that helps. Thank you for looking into this! Link to comment Share on other sites More sharing options...
Jim M Posted October 24, 2022 Share Posted October 24, 2022 Please also update the credentials on file. There is a display name being used for administrator login when email is being used on your community. Thanks. Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 10 hours ago, Jim M said: Please also update the credentials on file. There is a display name being used for administrator login when email is being used on your community. Thanks. Hi Jim, I'm terribly sorry but I have no idea where to look for this. Link to comment Share on other sites More sharing options...
Solution Randy Calvert Posted October 25, 2022 Solution Share Posted October 25, 2022 (edited) In order to login, your community requires using an email address, not a username. So provide IPS the email address associated with whatever account you’re giving them to login to your ACP. Basically just make sure you actually test whatever account info you give them actually works… if it does not work for you to login, it won’t work for them 🙂 You can update your info on file by visiting the client area (https://invisioncommunity.com/clientarea/) and clicking “Manage This Purchase” and then “Stored Access Information”. Edited October 25, 2022 by Randy Calvert Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 Oh my g... Sorry, I'm not fully awake just yet I guess. 🥴 Thank you for typing that out for me. Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 11 hours ago, Jim M said: Please also update the credentials on file. There is a display name being used for administrator login when email is being used on your community. Thanks. Ok, updated and thanks. Link to comment Share on other sites More sharing options...
Jim M Posted October 25, 2022 Share Posted October 25, 2022 Please ensure you record the correct admin URL in the Client Area too as it looks like you use a custom URL and the one on file is not working for us and you have removed the link from the front-end. Also, your FTP access details allow us to connect but the FTP account only has access to their own user directory. Please ensure that the user has access to your Invision Community installation directory. Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 50 minutes ago, Jim M said: Please ensure you record the correct admin URL in the Client Area too as it looks like you use a custom URL and the one on file is not working for us and you have removed the link from the front-end. My apologies for the mess. I hope I've updated everything now correctly. Good luck? Link to comment Share on other sites More sharing options...
Jim M Posted October 25, 2022 Share Posted October 25, 2022 Thank you, I was able to get in. 3/4 users purchased a subscription which you included as "(non- recurring)". However, there is not such a subscription in our platform. Subscriptions either renew or they are held for lifetime of the user. These subscriptions were configured to be held for the lifetime of the user thus there is no renewal and would keep their subscription forever. The 4th user had a subscription the "(recurring)" package and was being properly billed by PayPal it looks like. Then the PayPal subscription was cancelled in PayPal. Thus, the subscription in our software expired. riko 1 Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 Thank you for looking into this. I'm a bit lost however in what my options are now, besides removing the recurring option. Would demoting these premium members enough? Link to comment Share on other sites More sharing options...
Jim M Posted October 25, 2022 Share Posted October 25, 2022 1 minute ago, riko said: Would demoting these premium members enough? I would cancel their purchase which should demote the users for you (if configured as such in the Subscription package) Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 Ok, thank you, and for your patience with me. 🙂 Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 My apologies but I have more question. If people sign up using the non-recurring option theboard doesn't have, and I manually edit the expiration date from 'does not expire' to a set date, then that should work as a non-recurring option, or not? Link to comment Share on other sites More sharing options...
Jim M Posted October 25, 2022 Share Posted October 25, 2022 Just now, riko said: If people sign up using the non-recurring option theboard doesn't have, and I manually edit the expiration date from 'does not expire' to a set date, then that should work as a non-recurring option, or not? If you set an expiration but do not add renewals, it will expire at the said time. However, that could be a lot of manual work. Link to comment Share on other sites More sharing options...
riko Posted October 25, 2022 Author Share Posted October 25, 2022 Just a bit extra work in morning. I can handle that. 😊🙂 Cheers! Jim M and Randy Calvert 2 Link to comment Share on other sites More sharing options...
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