Mascot Insider Posted September 20, 2022 Share Posted September 20, 2022 Hello, So today I've noticed an issue I can't Delete Users or Change User Group it just does an indefinite loop of the same page.. And won't let me do anything. And my Sign Up Box is pretty much broke it won't let a user click "Create Account" it does nothing. My Social Sign In work just fine. So I'm a loss what could be happening?? Link to comment Share on other sites More sharing options...
Daniel F Posted September 20, 2022 Share Posted September 20, 2022 There’s a bug in the user deletion process which was fixed but not released yet. Link to comment Share on other sites More sharing options...
Mascot Insider Posted September 20, 2022 Author Share Posted September 20, 2022 1 minute ago, Daniel F said: There’s a bug in the user deletion process which was fixed but not released yet. Hi Daniel, That's good to know! However my sign up page is broken and I don't see that listed the button legit does nothing and no errors? Any suggestion what that might be? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 20, 2022 Share Posted September 20, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  Link to comment Share on other sites More sharing options...
Mascot Insider Posted September 20, 2022 Author Share Posted September 20, 2022 15 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.  This has been corrected thank you :). Should now have all the correct access you need! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 21, 2022 Share Posted September 21, 2022 Before we continue, please could you apply the patch that is showing within the support area of your admin CP. This will certainly resolve your delete issue, and it will also recache, which may solve the other issues Link to comment Share on other sites More sharing options...
Mascot Insider Posted September 21, 2022 Author Share Posted September 21, 2022 8 hours ago, Marc Stridgen said: Before we continue, please could you apply the patch that is showing within the support area of your admin CP. This will certainly resolve your delete issue, and it will also recache, which may solve the other issues Applied that Patch and still having Sign Up Issue and the Odd thing if I try to reassign member group also not working. Link to comment Share on other sites More sharing options...
Solution Jim M Posted September 21, 2022 Solution Share Posted September 21, 2022 The error on the registration page is related to your CAPTCHA key. It looks like it was changed from our default key so you will want to check that and if you're using a custom key, please ensure it is correct in the CAPTCHA developer area. You can manage this in ACP -> Members -> Spam Prevention -> CAPTCHA. Mascot Insider 1 Link to comment Share on other sites More sharing options...
Mascot Insider Posted September 21, 2022 Author Share Posted September 21, 2022 52 minutes ago, Jim M said: The error on the registration page is related to your CAPTCHA key. It looks like it was changed from our default key so you will want to check that and if you're using a custom key, please ensure it is correct in the CAPTCHA developer area. You can manage this in ACP -> Members -> Spam Prevention -> CAPTCHA. That’s Odd.. I did not need my own account. Anyway to revert back to just what you guys use? Link to comment Share on other sites More sharing options...
Jim M Posted September 21, 2022 Share Posted September 21, 2022 3 minutes ago, Mascot Insider said: That’s Odd.. I did not need my own account. Anyway to revert back to just what you guys use? I have messaged you the keys for your use 🙂 Mascot Insider 1 Link to comment Share on other sites More sharing options...
Mascot Insider Posted September 21, 2022 Author Share Posted September 21, 2022 9 minutes ago, Jim M said: I have messaged you the keys for your use 🙂 Thanks everything is all good now :)! Fantastic Support as always. Jim M 1 Link to comment Share on other sites More sharing options...
Mark H Posted September 21, 2022 Share Posted September 21, 2022 You're welcome, we're glad to see the issue got resolved, and thank you for the kind words. 🙂 Link to comment Share on other sites More sharing options...
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