Posted September 20, 20222 yr Hello, So today I've noticed an issue I can't Delete Users or Change User Group it just does an indefinite loop of the same page.. And won't let me do anything. And my Sign Up Box is pretty much broke it won't let a user click "Create Account" it does nothing. My Social Sign In work just fine. So I'm a loss what could be happening??
September 20, 20222 yr There’s a bug in the user deletion process which was fixed but not released yet.
September 20, 20222 yr Author 1 minute ago, Daniel F said: There’s a bug in the user deletion process which was fixed but not released yet. Hi Daniel, That's good to know! However my sign up page is broken and I don't see that listed the button legit does nothing and no errors? Any suggestion what that might be?
September 20, 20222 yr Community Expert We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
September 20, 20222 yr Author 15 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. This has been corrected thank you :). Should now have all the correct access you need!
September 21, 20222 yr Community Expert Before we continue, please could you apply the patch that is showing within the support area of your admin CP. This will certainly resolve your delete issue, and it will also recache, which may solve the other issues
September 21, 20222 yr Author 8 hours ago, Marc Stridgen said: Before we continue, please could you apply the patch that is showing within the support area of your admin CP. This will certainly resolve your delete issue, and it will also recache, which may solve the other issues Applied that Patch and still having Sign Up Issue and the Odd thing if I try to reassign member group also not working.
September 21, 20222 yr Community Expert Solution The error on the registration page is related to your CAPTCHA key. It looks like it was changed from our default key so you will want to check that and if you're using a custom key, please ensure it is correct in the CAPTCHA developer area. You can manage this in ACP -> Members -> Spam Prevention -> CAPTCHA.
September 21, 20222 yr Author 52 minutes ago, Jim M said: The error on the registration page is related to your CAPTCHA key. It looks like it was changed from our default key so you will want to check that and if you're using a custom key, please ensure it is correct in the CAPTCHA developer area. You can manage this in ACP -> Members -> Spam Prevention -> CAPTCHA. That’s Odd.. I did not need my own account. Anyway to revert back to just what you guys use?
September 21, 20222 yr Community Expert 3 minutes ago, Mascot Insider said: That’s Odd.. I did not need my own account. Anyway to revert back to just what you guys use? I have messaged you the keys for your use 🙂
September 21, 20222 yr Author 9 minutes ago, Jim M said: I have messaged you the keys for your use 🙂 Thanks everything is all good now :)! Fantastic Support as always.
September 21, 20222 yr You're welcome, we're glad to see the issue got resolved, and thank you for the kind words. 🙂
