Teddy Rogers Posted August 30, 2022 Share Posted August 30, 2022 Files being uploaded to Downloads are now being saved with prefixes such as this at the beginning of the file name, "1125925611_". Did I miss something in a recent update and can this be disabled? Ted. Link to comment Share on other sites More sharing options...
Jim M Posted August 31, 2022 Share Posted August 31, 2022 Could you please provide us an example URL of the content piece which contains this file? (not the direct link to download the file itself) We are investigating another instance of something similar so want to have these reviewed if it is indeed the same issue. Link to comment Share on other sites More sharing options...
Teddy Rogers Posted August 31, 2022 Author Share Posted August 31, 2022 Try this link: https://forum.tuts4you.com/files/file/2337-arteam-tutorials/ Below is how the files are named in the Downloads folder. Oddly the PinMe! file does not have the prefix when you download from Downloads... Ted. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 31, 2022 Share Posted August 31, 2022 We have a ticket for this on another site, so we are aware of the issue. This will be resolved in a future release of the software Link to comment Share on other sites More sharing options...
Teddy Rogers Posted August 31, 2022 Author Share Posted August 31, 2022 Any further details on this, what is the cause and what triggered it? Ted. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 31, 2022 Share Posted August 31, 2022 This is a bug we believe. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted August 31, 2022 Share Posted August 31, 2022 1 hour ago, Teddy Rogers said: Any further details on this, what is the cause and what triggered it? Ted. Hey Ted, The AdminCP credentials we have on file don't have enough permissions to access the AdminCP. Could you temporarily upgrade the account and let me know? Link to comment Share on other sites More sharing options...
Teddy Rogers Posted August 31, 2022 Author Share Posted August 31, 2022 @Stuart Silvester the account information I have updated, using the new account details provided in the AdminCP Get Support link. If you have any further problems let me know... Ted. Link to comment Share on other sites More sharing options...
Teddy Rogers Posted September 2, 2022 Author Share Posted September 2, 2022 Have you finished with this support account? Ted. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 5, 2022 Share Posted September 5, 2022 @Stuart Silvester would still likely need the account until he lets you know of this, so I would leave it in place for the time being Link to comment Share on other sites More sharing options...
Stuart Silvester Posted September 7, 2022 Share Posted September 7, 2022 On 9/2/2022 at 7:38 AM, Teddy Rogers said: Have you finished with this support account? Ted. Hi Teddy, Sorry for the delay over the holiday weekend. Could you update your FTP/SFTP credentials for us? I need to take a further look into this. I'm unable to reproduce the cause in a development environment so I'd just like to understand what's happening specific to your community Link to comment Share on other sites More sharing options...
Teddy Rogers Posted September 7, 2022 Author Share Posted September 7, 2022 @Stuart Silvester FTP details updated. Please can you let me know when finished. Thank you... Ted. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 13, 2022 Share Posted September 13, 2022 Hi Teddy, I was just checking over your FTP details there, and these appear not to be correct. We are getting connection refused. Please could you check over the details there? Link to comment Share on other sites More sharing options...
Teddy Rogers Posted October 7, 2022 Author Share Posted October 7, 2022 @Marc Stridgenno-one had logged in for over a week and there was no response or update here so I deleted the accounts. It is still an ongoing issue for me, do you still require access to investigate? Ted. Link to comment Share on other sites More sharing options...
Randy Calvert Posted October 7, 2022 Share Posted October 7, 2022 Link to comment Share on other sites More sharing options...
Teddy Rogers Posted October 22, 2022 Author Share Posted October 22, 2022 @Randy Calvert Thank you for the link. Unfortunately no change for me here, still having the same problem with prefixes being added... Ted. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 24, 2022 Share Posted October 24, 2022 Ive created a ticket for you on this, so we can take a closer look for you Link to comment Share on other sites More sharing options...
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