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Downloads - Uploaded Files Now Have a Prefix?

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Could you please provide us an example URL of the content piece which contains this file? (not the direct link to download the file itself)

We are investigating another instance of something similar so want to have these reviewed if it is indeed the same issue.

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On 9/2/2022 at 7:38 AM, Teddy Rogers said:

Have you finished with this support account?


Hi Teddy,

Sorry for the delay over the holiday weekend. Could you update your FTP/SFTP credentials for us? I need to take a further look into this. I'm unable to reproduce the cause in a development environment so I'd just like to understand what's happening specific to your community

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