Veritas Roleplay Posted June 20, 2022 Share Posted June 20, 2022 Hi! After we set up new gmail account for IPB mailing purposes, we've been delivered an error below, and mailing stopped working: Quote IPS\Email\Outgoing\Exception: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials os6-20020a170906af6600b007101f6f0720sm5672942ejb.120 - gsmtp (535) Can anyone try to provide any solution to the above? Thanks in advance! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 20, 2022 Share Posted June 20, 2022 You would need to contact your mail provider on this. It is your mail provider that is returning the message indicating the credentials you have entered are incorrect there Link to comment Share on other sites More sharing options...
Veritas Roleplay Posted June 20, 2022 Author Share Posted June 20, 2022 36 minutes ago, Marc Stridgen said: You would need to contact your mail provider on this. It is your mail provider that is returning the message indicating the credentials you have entered are incorrect there Hi Marc, of course first thing that came to our mind was that the credentials might have been incorrect. However we've made sure that they actually are multiple times and yet the problem is still. Can you maybe help us somehow with this issue? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 20, 2022 Share Posted June 20, 2022 36 minutes ago, Veritas Roleplay said: Hi Marc, of course first thing that came to our mind was that the credentials might have been incorrect. However we've made sure that they actually are multiple times and yet the problem is still. Can you maybe help us somehow with this issue? As I mentioned above, this is being returned from your mail provider. The message itself is not coming from our software. As you are using gmail, I know there are some settings in there to allow you to use smtp, so that may be worth checking Link to comment Share on other sites More sharing options...
Veritas Roleplay Posted June 20, 2022 Author Share Posted June 20, 2022 12 minutes ago, Marc Stridgen said: As I mentioned above, this is being returned from your mail provider. The message itself is not coming from our software. As you are using gmail, I know there are some settings in there to allow you to use smtp, so that may be worth checking Okay, what about this error: Link to comment Share on other sites More sharing options...
Veritas Roleplay Posted June 20, 2022 Author Share Posted June 20, 2022 (edited) Also: does offline status of forum may affect that? Edited June 20, 2022 by Veritas Roleplay Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 20, 2022 Share Posted June 20, 2022 The message you have there would indicate that PHP mail is switched off. Are you trying to use PHP Mail as the mailing type? Link to comment Share on other sites More sharing options...
Veritas Roleplay Posted June 20, 2022 Author Share Posted June 20, 2022 8 minutes ago, Marc Stridgen said: The message you have there would indicate that PHP mail is switched off. Are you trying to use PHP Mail as the mailing type? No, SMTP. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 20, 2022 Share Posted June 20, 2022 There is then something else on the server throwing an error. That is the most common Link to comment Share on other sites More sharing options...
Veritas Roleplay Posted June 20, 2022 Author Share Posted June 20, 2022 Ok, good to know. Anyway, please try to provide any solution to the issue, I'm not a technician person. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 20, 2022 Share Posted June 20, 2022 You need to contact the mail provider. We believe it may be that gmail has switched off SMTP, but I havent seen anything for certain on that. The issue here however is with your mail provider, not with the Invision platform. It would be them who you would need to contact for support Link to comment Share on other sites More sharing options...
Nathan Explosion Posted June 20, 2022 Share Posted June 20, 2022 Yes or no - have you enabled 2FA on the Google account which you are using? Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Veritas Roleplay Posted June 20, 2022 Author Share Posted June 20, 2022 21 minutes ago, Nathan Explosion said: Yes or no - have you enabled 2FA on the Google account which you are using? no Link to comment Share on other sites More sharing options...
Solution Nathan Explosion Posted June 20, 2022 Solution Share Posted June 20, 2022 OK, then Google is likely to be stopping you from logging in because it is considered to be insecure - they no longer allow the use of the "Less secure app access" setting to avoid this, they disabled it recently. Do the following: Login to the account in a browser Go to https://myaccount.google.com/u/3/security Go to the 'Signing in with Google' section and enable 2FA Once enabled, you will then have an entry titled 'App passwords' - click it Change the 'Select app' entry to 'Mail Change the 'Select device' entry to 'Other (custom name') Click 'Generate' Use that password in your IPS email configuration instead of the main account password tnn, Marc Stridgen, Veritas Roleplay and 1 other 4 Link to comment Share on other sites More sharing options...
Veritas Roleplay Posted June 20, 2022 Author Share Posted June 20, 2022 26 minutes ago, Nathan Explosion said: OK, then Google is likely to be stopping you from logging in because it is considered to be insecure - they no longer allow the use of the "Less secure app access" setting to avoid this, they disabled it recently. Do the following: Login to the account in a browser Go to https://myaccount.google.com/u/3/security Go to the 'Signing in with Google' section and enable 2FA Once enabled, you will then have an entry titled 'App passwords' - click it Change the 'Select app' entry to 'Mail Change the 'Select device' entry to 'Other (custom name') Click 'Generate' Use that password in your IPS email configuration instead of the main account password Done and working. Bless you. Nathan Explosion and tnn 2 Link to comment Share on other sites More sharing options...
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