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Jim M Grand Master

Jim M

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Are you using Google’s SMTP service? This would be the only way to prevent this as you would need to authorize the SMTP server via DNS to send email via a domain and as you don’t own the gmail.com domain would not be able to authorize it unless you use Google’s SMTP service. 

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Jim M Grand Master

Jim M

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If you’re following Gmail’s directions for their SMTP server and a Gmail email address that is all you need, as Gmail would authorize it. I have moved this to our server so you can obtain further assistance though from the community. 

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CoffeeCake Veteran

CoffeeCake

Posted
Posted

Trying to understand what the issue is here--are you using a Google Workspace (previously GSuite) to send e-mails from your forum, or an actual consumer @gmail.com account?

This is likely not an IPS issue, but rather one of:

  • Your SPF/DKIM records are not correct
  • The account you are using to send e-mail from has been flagged enough times by recipients that it is considered by the email providers to be spam
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Mark Round Proficient

Mark Round

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10 hours ago, CoffeeCake said:

Trying to understand what the issue is here--are you using a Google Workspace (previously GSuite) to send e-mails from your forum, or an actual consumer @gmail.com account?

This is likely not an IPS issue, but rather one of:

  • Your SPF/DKIM records are not correct
  • The account you are using to send e-mail from has been flagged enough times by recipients that it is considered by the email providers to be spam

If I send email directly it is not spam 

if I use invision to send it is spam 

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CoffeeCake Veteran

CoffeeCake

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29 minutes ago, Mark Round said:

If I send email directly it is not spam 

if I use invision to send it is spam 

Check SPF & DKIM records for the domain of your e-mail account. For example, if you are sending e-mail from forum@markround.com, then look at your DNS SPF and DKIM records for markround.com. Make sure they validate.

If you are sending email from forum@gmail.com, you don't control those SPF/DKIM records and I'd highly discourage doing this. Use a proper SMTP server.

Paste the headers from one of these e-mails that are getting flagged as spam and we should have the answer right there.

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CoffeeCake Veteran

CoffeeCake

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43 minutes ago, Mark Round said:

I’m using a gmail from google workspace at example@mysite.com which was created within google workspace 

Fantastic. Please paste e-mail headers from a message that was flagged as spam (you can replace the domain wherever it appears with example.com or similar).

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Mark Round Proficient

Mark Round

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32 minutes ago, CoffeeCake said:

Fantastic. Please paste e-mail headers from a message that was flagged as spam (you can replace the domain wherever it appears with example.com or similar).

  

X-Microsoft-Antispam-Mailbox-Delivery: abwl:0;wl:0;pcwl:0;kl:0;iwl:0;ijl:0;dwl:0;dkl:0;rwl:0;ucf:0;jmr:0;ex:0;psp:0;auth:0;dest:J;OFR:SpamFilterAuthJ;ENG:(5062000284)(90000117)(90005022)(91005020)(91035115)(5061607266)(5061608174)(9050020)(9100336)(4900116)(2008001134)(2008000189)(2008120379)(2008019284)(2008021020)(58390106)(98390106)(8390246)(8377080)(8386120)(8376100)(8403011)(8391040)(210498285)(210499095)(210410095)(18409033)(18506011)(18402072)(18406023)(4910005)(9560002)(9320001)(4920091)(6394003)(4950132)(4990091)(9140004);RF:JunkEmail;
X-Ms-Exchange-Transport-Endtoendlatency: 00:00:01.0012526
X-Ms-Exchange-Crosstenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-Ms-Exchange-Organization-Expirationstarttimereason: OriginalSubmit
X-Ms-Exchange-Organization-Authsource: VE1EUR03FT025.eop-EUR03.prod.protection.outlook.com
X-Google-Dkim-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20210112; h=x-gm-message-state:message-id:mime-version:to:from:subject:date :auto-submitted:content-transfer-encoding; bh=l9lmhY+QWeDWymQCFU3mKKIe+v1NAW7t3a+Dq/T+P6s=; b=eZW9Fhtdj+TI9RznVKL0RL9V9eWHmUJhdfSEiIU/yRiFrDU9pOGPVqYGu2IrHWZaN1 55NpzeJSknOlLkRRHwr5H8yrc1CYA0cS2vaafgGv3R2jRs6+ZDJZKgc3vVmKiBIP5GzZ xPKGTEX2XWV1oBnJwpliVxfYankITSeSAFgmGhtbOqfRB+6vFRm/J/s3PT+WdW0W7tsq MCUwSpiQsUeshvgRPVhohPAsTGR/7OXMklzyrvzOMc6YAyOrWDpGwTcj54ni82Wb8QRz /vsDR894yVUVYxMsS1UslVOJBHCVhJSDOq/1bvgdNiutKS2BidGGPcMFmlfU4X/SnwiP mWqg==
X-Ms-Exchange-Crosstenant-Originalarrivaltime: 22 Sep 2021 14:35:09.4316 (UTC)
X-Microsoft-Antispam-Message-Info: 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
X-Ms-Exchange-Crosstenant-Network-Message-Id: e91c05db-f20c-403e-663b-08d97dd62dcf
X-Ms-Exchange-Organization-Network-Message-Id: e91c05db-f20c-403e-663b-08d97dd62dcf
Authentication-Results: spf=softfail (sender IP is 209.85.216.68) smtp.mailfrom=example.com; live.co.uk; dkim=pass (signature was verified) header.d=fishduck-com.20210112.gappssmtp.com;live.co.uk; dmarc=none action=none header.from=example.com;
X-Ms-Exchange-Processed-By-Bccfoldering: 15.20.4523.018
X-Ms-Office365-Filtering-Correlation-Id: e91c05db-f20c-403e-663b-08d97dd62dcf
Dkim-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=fishduck-com.20210112.gappssmtp.com; s=20210112; h=message-id:mime-version:to:from:subject:date:auto-submitted :content-transfer-encoding; bh=l9lmhY+QWeDWymQCFU3mKKIe+v1NAW7t3a+Dq/T+P6s=; b=c4urZ97Pnv0slw2r7bK0DFPDBNj9rMvROGELNxE0BkYtl5YOqjTKXTniRv0f1EBzSk eSyNWEtqk6dqVw9iGPlV87lMtTcwgJ9t+QgzoiJVdWkwvZf86viu8Z6wK8800v8ckT/y DFVg8DnFfP73QQzrXappkdDCnsl7OixvcPoBqxx4s6tjYnBUHZEayhaZUeuDVsbv/m3y lkeYcp3zKcePpyXvX1rX4ocPomRJPfPFt2xnre00MgM6OCBxdOcZ0Mmi+jLqCRpw8wQP iGWa6A0EN9muexWd/GTIuSTfT9iqnuw9Kih3HlH2otp3CIqC3y4w55EU8OzFQE4leSP+ CsBw==
Return-Path: me@example.com
Auto-Submitted: auto-generated
X-Ms-Exchange-Crosstenant-Authas: Anonymous
X-Sender-Ip: 209.85.216.68
Received-Spf: SoftFail (protection.outlook.com: domain of transitioning example.com discourages use of 209.85.216.68 as permitted sender)
X-Ms-Traffictypediagnostic: VE1EUR03HT055:
X-Ms-Exchange-Organization-Expirationstarttime: 22 Sep 2021 14:35:09.4676 (UTC)
X-Ms-Exchange-Organization-Expirationinterval: 1:00:00:00.0000000
X-Ms-Exchange-Crosstenant-Rms-Persistedconsumerorg: 00000000-0000-0000-0000-000000000000
X-Gm-Message-State: AOAM533PNs5rHnalfkeHBMNaAkJdtgkzcVA1PMEcmkiT7pqhDPH9frOs tKoLbl9xLujoR2EiKVfIpfbIkdKrT0zi43NDsMlBLNd/
Content-Type: multipart/alternative; boundary="--==_mimepart_152ad24739bd963c08802cfb27dedb21"; charset=UTF-8
X-Eoptenantattributedmessage: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa:0
X-Ms-Exchange-Transport-Crosstenantheadersstamped: VE1EUR03HT055
X-Ms-Exchange-Organization-Authas: Anonymous
X-Incomingheadercount: 17
X-Incomingtopheadermarker: OriginalChecksum:7E32EE739B7A64A585D91AA5F968501F77B3C147B4ECB38900A5388C99A77073;UpperCasedChecksum:163DF73A8696567DCDA87EED26D45AC3A089F691362C0F7269F9AB40EB5D1117;SizeAsReceived:2685;Count:17
X-Sid-Pra: me@example.com
X-Ms-Userlastlogontime: 9/22/2021 2:32:25 PM
X-Google-Smtp-Source: ABdhPJzuSxvDDRZpNEj3Dk6PcbPrqOvbWUItfMv7ayUp7ZNk0ZkGw+obL1ZIIOUrgtzVfq0Onqp+2g==
X-Message-Info: qoGN4b5S4yrzCF3crJl5wgfN0w4NVAQRNRdrL5iYUSJz6B77Tmt+yOR8o/HpsJY3Tvrss9PLVbIGRJW6IrJnogN/Dzkc6npos8gvLza8smSpiSCbx+3z9h9fhzyGjKueJ7oXQD1HhVP+PvZz1Z3QTBQob2rlFG46ZqBR4IZKMjddN4BurAwsqi+UuIV7nE0TTHSbGlXqb5xZ8hE0Fo/9Ng==
X-Originatororg: outlook.com
X-Ms-Exchange-Crosstenant-Fromentityheader: Internet
X-Ms-Exchange-Organization-Pcl: 2
X-Microsoft-Antispam: BCL:0;
Content-Transfer-Encoding: 8bit
X-Ms-Exchange-Eopdirect: true
X-Ms-Exchange-Organization-Expirationintervalreason: OriginalSubmit
Received: from VE1EUR03HT055.eop-EUR03.prod.protection.outlook.com (2603:10a6:20b:331::14) by AM5P190MB0515.EURP190.PROD.OUTLOOK.COM with HTTPS via AS8PR04CA0159.EURPRD04.PROD.OUTLOOK.COM; Wed, 22 Sep 2021 14:35:10 +0000
Received: from VE1EUR03FT025.eop-EUR03.prod.protection.outlook.com (2a01:111:e400:7e09::53) by VE1EUR03HT055.eop-EUR03.prod.protection.outlook.com (2a01:111:e400:7e09::202) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4523.14; Wed, 22 Sep 2021 14:35:09 +0000
Received: from mail-pj1-f68.google.com (209.85.216.68) by VE1EUR03FT025.mail.protection.outlook.com (10.152.18.74) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4523.14 via Frontend Transport; Wed, 22 Sep 2021 14:35:09 +0000
Received: by mail-pj1-f68.google.com with SMTP id t20so2182820pju.5 for <me@myrecivingemail@gmail.com>; Wed, 22 Sep 2021 07:35:09 -0700 (PDT)
Received: from smtp.gmail.com (ec2-54-202-128-8.us-west-2.compute.amazonaws.com. [54.202.128.8]) by smtp.gmail.com with ESMTPSA id m21sm2735897pfa.216.2021.09.22.07.35.06 for <me@myrecivingemail@gmail.com> (version=TLS1_3 cipher=TLS_AES_256_GCM_SHA384 bits=256/256); Wed, 22 Sep 2021 07:35:06 -0700 (PDT)
X-Eopattributedmessage: 0
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtHRD0yO1NDTD02
X-Ms-Exchange-Organization-Scl: 0
X-Received: by 2002:a17:90a:bf09:: with SMTP id c9mr4605384pjs.58.1632321307463; Wed, 22 Sep 2021 07:35:07 -0700 (PDT)
X-Ms-Exchange-Organization-Messagedirectionality: Incoming
<614b3f1a.1c69fb81.b961e.742e@mx.google.com>
Mime-Version: 1.0
X-Ms-Publictraffictype: Email
X-Ms-Exchange-Crosstenant-Authsource: VE1EUR03FT025.eop-EUR03.prod.protection.outlook.com
X-Sid-Result: FAIL

 

Edited by Mark Round
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Mark Round Proficient

Mark Round

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On 9/22/2021 at 3:34 PM, jesuralem said:

Do you manage the dns zone for "mysite.com" ?

You may want to add google servers to the spf entry :

https://support.google.com/a/answer/10684623?hl=fr

 

Did you try to diagnostic with mailtester ? did it tell you where you have issue ?

Does anyone have an example spf that uses google workspace email ,im still getting softfail for server not permitted to send (remove any personal data)

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Randy Calvert Grand Master

Randy Calvert

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https://support.google.com/a/answer/10685031

If you've configured your IPB to send email via SMTP instead of the default PHP (meaning from your server), it looks like the SPF record is: 

v=spf1 include:_spf.google.com ~all

If your server itself is sending mail (via PHP), you would need to do something like: 

v=spf1 ip4:XXX.XXX.XXX.XXX include:_spf.google.com ~all

Where XXX is your server's IP address.  

If you post the domain name, we can look up the SPF record to see if it's still incorrect.  A good tool to check out might be:

https://mxtoolbox.com/SuperTool.aspx

It will let you check your SPF, DKIM, and DMARC settings to see if it's reporting errors.  

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Randy Calvert Grand Master

Randy Calvert

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Posted (edited)

Received your PM.  The SPF and DKIM are both good.

I signed up for your forum using a custom domain using iCloud.com and it reported no problems.  It immediately went into the inbox as expected.  I then changed my email address to an Outlook domain which was fine also.  I finally changed my email address to Gmail.  That message went into the spam folder.

In Gmail, if you choose "Show Original", it will give you the raw headers and the status of the SPF/DKIM.  For the email change notification, it reported: 

Original Message

Message ID	<614f7db4.1c69fb81.1a599.5cae@mx.google.com>
Created at:	Sat, Sep 25, 2021 at 3:51 PM (Delivered after 2 seconds)
From:	Our Beloved Ducks Forum <forum@YOURDOMAIN.COM>
To:	MYEMAIL@gmail.com
Subject:	Please confirm your email address change
SPF:	PASS with IP 209.85.220.65 Learn more
DKIM:	'PASS' with domain YOURDOMAIN.COM Learn more

So it's not a SPF/DKIM issue.  You're good on that front.

Gmail simply reports: 

Why is this message in spam? It is similar to messages that were identified as spam in the past.

So it's not a technical limitation on your setup/config.  My guess is the domain itself has received spam complaints in the past.  You might want to use Google's Postmaster Tools site... 

https://postmaster.google.com

Since you're using Google Workspace, you can actually reach out to Google for assistance.

https://support.google.com/a/table/3247295?hl=en-AU

They should be able to help note why their systems are flagging stuff as spam.  

Edited by Randy Calvert
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