Disabling plugin with inaccessible site

[Joey_M]

I upgraded a plugin recently, something has caused my whole site to become hit with 500-page-errors.

Is there a way that I can disable the plugin without having access to my site directly?

I should note that I need to be careful about losing data, but there are things I need to do which is of importance - so if I can safely disable the plugin it would be useful to know in these types of situations.

[Marc Stridgen]

You can try recovery mode, which you can find instructions on here.

Reaching out to the author of that plugin may also help both yourself and others who may hit the same issue there.

 

[Joey_M]

44 minutes ago, Marc Stridgen said:

You can try recovery mode, which you can find instructions on here.

Reaching out to the author of that plugin may also help both yourself and others who may hit the same issue there.

 

I can't access the ACP, I get page errors throughout the site.

[Adriano Faria]

2 minutes ago, Joey_M said:

I can't access the ACP, I get page errors throughout the site.

Add to constants.php:

\define( 'RECOVERY_MODE', TRUE );

 

[Marc Stridgen]

4 minutes ago, Joey_M said:

I can't access the ACP, I get page errors throughout the site.

Indeed as Adriano mentioned above, you need to add this to a constants.php file. The intention of this is for circumstances where you cannot access the normal functionality of the ACP.

[Joey_M]

Thank you, I thought there would be a way, but I wasn't sure.

Very useful to know. 👍