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Hump Day: A Refresh Has Arrived!

Jordan Miller
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Posted by Matt,

I want to thank you all for your feedback. I appreciate everyone who took the time to leave their thoughts and concerns. I've read every single one and replied to almost all of them. Firstly, I want to say that I understand that the messaging that went out ahead of this update fell short of what you deserve, and I want to apologise for that. After spending two days reading every single post, almost all concerns fall into these three areas: 1) The future of support I've seen many
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opentype
opentype

I knew the prices would rise with this site relaunch, but I expected more a generous correction for inflation for new orders (not renewals). But the changes are far from slight. And for people like me

Matt
Matt

I want to thank you all for your feedback. I appreciate everyone who took the time to leave their thoughts and concerns. I've read every single one and replied to almost all of them. Firstly, I w

WP V0RT3X
WP V0RT3X

The higher prices will have a big impact on the Marketplace too. - Many ppl will leave IPS -> less sales in the MP. - The ones that don't leave won't invest as much as before in addons.

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Davyc Mentor

Davyc

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Posted

WOW! Definitely NOT impressed with the new pricing structure - this is taking it out of the ballpark for a lot of people.  I was looking forward to the revamped CIC and was considering it, but not now. Even self-hosted is now very pricy and I can see your competitors hoovering up the ones you've scared off.  Not sure this was a wise move, but then it depends on who you want as clients.

The general makeover is OK, nothing that makes me go WOW! (other than your prices lol).

Whoah!  I've just logged into the client area and I see my renewal price has gone from $40 every six months to this:

image.png.e6d5d2663c07960bfe6319c129f59a9a.png

Is this a mistake?

Jordan Miller Grand Master

Jordan Miller

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1 minute ago, Davyc said:

WOW! Definitely NOT impressed with the new pricing structure - this is taking it out of the ballpark for a lot of people.  I was looking forward to the revamped CIC and was considering it, but not now. Even self-hosted is now very pricy and I can see your competitors hoovering up the ones you've scared off.  Not sure this was a wise move, but then it depends on who you want as clients.

The general makeover is OK, nothing that makes me go WOW! (other than your prices lol).

Heyooo! Appreciate you offering one of the first pieces of feedback! 

Truth be told, we haven't raised our prices in more than a decade. We held off for a long time because we didn't want to ruffle any feathers. I know that's not the greatest answer in the world, but we want to be as transparent as possible with all of you. We want to remain a powerhouse community platform on the Internet, and this is one route we had to take to do so. I'm here to talk things out further, or, if you'd like to PM me, please feel free to do that as well. Same goes for anyone reading this. 🙏 

Nathan Explosion Grand Master

Nathan Explosion

Posted
Posted
14 minutes ago, Davyc said:

Whoah!  I've just logged into the client area and I see my renewal price has gone from $40 every six months to this:

image.png.e6d5d2663c07960bfe6319c129f59a9a.png

Is this a mistake?

You're on the same as my - Forums & Pages, yep? So it's gone from $40 each six months ($80 a year) to $125 a year...$45 increase ($22.50 each six months equivalent).

I'm not overly bothered by that...however, it does mean I've got an additional $85 to account for in February. And it almost puts to rest any ideas I had to add Blogs to my package to further develop some of my apps for that application.

Adriano Faria Grand Master

Adriano Faria

Posted
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4 minutes ago, Nathan Explosion said:

You're on the same as my - Forums & Pages, yep? So it's gone from $40 each six months ($80 a year) to $125 a year...$45 increase ($22.50 each six months equivalent).

I went from $105 6 months, which would be $210 1 year to $310 year. I’m going to save $60 now by removing Blog and Gallery from my license. 

Jordan Miller Grand Master

Jordan Miller

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3 minutes ago, Nathan Explosion said:

You're on the same as my - Forums & Pages, yep? So it's gone from $40 each six months ($80 a year) to $125 a year...$45 increase ($22.50 each six months equivalent).

I'm not overly bothered by that...however, it does mean I've got an additional $85 to account for in February. And it almost puts to rest any ideas I had to add Blogs to my package to further develop some of my apps for that application.

Appreciate you noticing that, for the most part, it's a slight increase and hopefully nothing game changing for you. Also noticed you said "almost" puts to rest. Phew! Don't give up on us; you're too talented!! 

Dll Experienced

Dll

Posted
Posted

I should have kept my face shut when I was suggesting Invision raise prices.

Dr House Oops GIF

But, in all seriousness I have no issue with the increase itself. But for a company that's apparently expert in all things communication, it's a bit weird to see it just dropped in there with a site redesign rather than pre-announcing it, emailing customers in advance or whatever else. 

The site does look waaaay better than it did though. 

Square Wheels Experienced

Square Wheels

Posted
Posted

Wow, are we allowed to sell our licenses?  If yes, I suspect there will be many available.

It's cheaper to buy new XenForo licenses than to renew.  

I run three hobby sites, I don't think I can afford this any longer.  To be honest, it feels like this is your market plan.  Over the years changes are made and we're told many people asked fox xyz, when there are no posts ever made about xyz.  Likely it's your high paying corporate accounts asking to add or remove these features.  I fear us small site aren't worth it any longer for you.

I recently renewed so I will be here a while longer, but I can't say I'll renew again.

nodle Rising Star

nodle

Posted
Posted

Question on the Standard support, it says email support is available for one the first 30 days, does that mean after the 30 days is up we don't have email support anymore? It's confusing.

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Support is available in our Community Forums. Email support is available for the first 30 days with a three-business-day response time.

 

Davyc Mentor

Davyc

Posted
Posted
20 minutes ago, nodle said:

Are these prices real? I just switched over from Xenforo because I thought their prices were high 

I've just been into my client area and removed my payment method. When the current sessions run out that's me done.  I can't afford these prices for what I get in return in terms of engagement. There are other options I can explore and am doing so right now.  I understand that the only thing that comes down is rain, but these price rises are chokingly high when the price was already on the expensive (but manageable) side 😞

 

Nathan Explosion Grand Master

Nathan Explosion

Posted
Posted (edited)
13 minutes ago, Jordan Miller said:

it's a slight increase

Yeah, that slight increase works out at just over 50% when placed against my previous 6-monthly payment...that's not 'slight'. It's manageable, for me, but don't refer to it as 'slight'

 

13 minutes ago, Jordan Miller said:

Phew! Don't give up on us; you're too talented!!

You really do get the wrong end of the stick a lot, don't you? And then others pick up on that, and things get lost.

Try reading the full statement I made, instead of just quoting 'almost':

Quote

And it almost puts to rest any ideas I had to add Blogs to my package to further develop some of my apps for that application.

It most likely puts an end to me purchasing Blogs, is what that means.

Edited by Nathan Explosion
Jordan Miller Grand Master

Jordan Miller

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Posted
30 minutes ago, nodle said:

Are these prices real? I just switched over from Xenforo because I thought their prices were high 😲

2.thumb.jpg.d15652055bf41ad9174513bc45faccf3.jpg1.jpg.4be20213e50b206931ac8bc824c70d0f.jpg


Yeah I feel you. It's a tough spot for us. We want to continue being innovative and expanding the platform; this was one of those routes we delayed taking because we never want to disappoint. In a year, as we continue to build, hopefully you all can see how we were able to further develop and grow thanks to you. 

Marc Grand Master

Marc

Posted
Posted
2 minutes ago, Adriano Faria said:

Will also remove Pages later. I only use it for a Tracker. Will develop my own. 

I have your ticket there now, Adriano. You just need to respond to that and we can get them sorted for you

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