IceCore Posted March 13, 2021 Posted March 13, 2021 As I saw a topic in the developers forum (the only result I found by search) said that if a user have expired license, the application and the plugins still available for upgrades, but right now isn't the case... Why I can't upgrade the application and the plugins which I purchased for separated $ from the IPS store? Can't understand why IPS system related to not IPSs support but when the issues are not related to IPS system, this is unsupported anyway by the team... SeNioR- 1
IceCore Posted March 14, 2021 Author Posted March 14, 2021 (edited) 17 hours ago, Morrigan said: Put in a ticket. I need to purchase now for doing this 😕 Do you think it's a bug? Edited March 14, 2021 by IceCore
Adriano Faria Posted April 7, 2021 Posted April 7, 2021 (edited) @Stuart Silvester Isn’t this changed? I have a user sending messages to me saying that can’t download marketplace files because his license expired a couple of days ago and support says he can’t download. Edited April 7, 2021 by Adriano Faria Mateusz Manikowski 1
Dean_ Posted April 7, 2021 Posted April 7, 2021 18 minutes ago, Adriano Faria said: @Stuart Silvester Isn’t this changed? I have a user sending messages to me saying that can’t download marketplace files because his license expired a couple of days ago and support says he can’t download. I too currently have a ticket in with support about this. It's currently a bug and will be fixed in 4.6, but for now they'll have to manually add the renewal to pay (if it doesn't show). I'm still waiting on being able to update apps, as I just renewed Quizzes yesterday but still unable to update as yet. SeNioR- 1
Adriano Faria Posted April 7, 2021 Posted April 7, 2021 48 minutes ago, Dean_ said: I too currently have a ticket in with support about this. It's currently a bug and will be fixed in 4.6, but for now they'll have to manually add the renewal to pay (if it doesn't show). I'm still waiting on being able to update apps, as I just renewed Quizzes yesterday but still unable to update as yet. According to this user, he can’t simply download any paid file, even the ones not expired.
Stuart Silvester Posted April 7, 2021 Posted April 7, 2021 56 minutes ago, Adriano Faria said: According to this user, he can’t simply download any paid file, even the ones not expired. As usual, if they submit a ticket we can look into it. It's likely related to the fact that we changed the policy after our last release which wouldn't allow Marketplace sign ins with expired licenses.
Adriano Faria Posted April 7, 2021 Posted April 7, 2021 Just now, Stuart Silvester said: As usual, if they submit a ticket we can look into it. He did. Marc S said it's not possible then he replied to me. Anyway, he sent a new message a few minutes back saying that renewed the license and now he's able. Thank you. Stuart Silvester 1
Dean_ Posted April 7, 2021 Posted April 7, 2021 Stuart has helped fix my issues too, thanks! SeNioR-, Adriano Faria and Stuart Silvester 3
IceCore Posted January 2, 2022 Author Posted January 2, 2022 On 4/7/2021 at 9:07 PM, Stuart Silvester said: As usual, if they submit a ticket we can look into it. It's likely related to the fact that we changed the policy after our last release which wouldn't allow Marketplace sign ins with expired licenses. The issue still persist. Why 6 month past and I still can't upgrade some of the applications / plugins without renewal of the IPS license? What take so long to change a simple condition function in the code and test it? Invision Community v4.6.9
Dean_ Posted January 2, 2022 Posted January 2, 2022 5 hours ago, IceCore said: The issue still persist. Why 6 month past and I still can't upgrade some of the applications / plugins without renewal of the IPS license? What take so long to change a simple condition function in the code and test it? Invision Community v4.6.9 If you're asking to download/upgrade apps without an active IPS license, then you're out of luck. We've expressed our views on this and, it isn't changing. Was talked about when 4.5 came out. A small topic here: The previous issue of not being able to download due to no renewal (of the app) not showing, was fixed.
Stuart Silvester Posted January 2, 2022 Posted January 2, 2022 6 hours ago, IceCore said: The issue still persist. Why 6 month past and I still can't upgrade some of the applications / plugins without renewal of the IPS license? What take so long to change a simple condition function in the code and test it? Invision Community v4.6.9 You can continue to upgrade paid resources if their renewal period expires after your license (or they do not have one). You cannot renew a paid resource without an active license.
IceCore Posted January 4, 2022 Author Posted January 4, 2022 (edited) On 1/2/2022 at 2:40 PM, Stuart Silvester said: You can continue to upgrade paid resources if their renewal period expires after your license (or they do not have one). You cannot renew a paid resource without an active license. Why is that? the support isn't IPS team responsibility, but the binding of the IPS license is a must...I can't understand the reason. I need an explanation. Edited January 4, 2022 by IceCore
Stuart Silvester Posted January 4, 2022 Posted January 4, 2022 Our policy (requested and backed by Marketplace authors) is that an active license is required to use the Marketplace. The only exception to this is where you have purchased something, you are still entitled to access it whilst your purchase is active. SeNioR- 1
IceCore Posted January 7, 2022 Author Posted January 7, 2022 On 1/4/2022 at 1:12 PM, Stuart Silvester said: Our policy (requested and backed by Marketplace authors) is that an active license is required to use the Marketplace. The only exception to this is where you have purchased something, you are still entitled to access it whilst your purchase is active. If I purchased for an updates renewal for some plugin / app, and IPS license is expired, I can't update the renewals? It sounds legit for you? If you buy a new phone, and you warranty expired, you need to buy a new phone to update your apps in it?
opentype Posted January 7, 2022 Posted January 7, 2022 That comparison doesn’t work at all. A license isn’t a warranty. Software isn’t a physical product, nor is extending a license (with defined digital services) similar to buying a completely new product. From a purely practical perspective, what you are asking for is bad idea. Third-party products are built on top of the IPS platform. You need to keep them synced or things will break sooner or later. I just pushed an update last week for one my plugins after IPS made a change in IPS 4.6.9. My update reacts to this change and resolves the created conflict. But if your license is expired and you stay on an older version, it would in fact be the plugin update that would break the product. Long story short: Either keep everything updated or pause all the updates for some time. It’s one of the two. You can’t expect to stay on older versions indefinitely and still keep getting updates for it. The Marketplace is way too small to accommodate the necessary “branched development”. Runar 1
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