ReyDev Posted October 27, 2020 Share Posted October 27, 2020 I purchased your product about a month ago. After a week, my user status changed to client, but I still can't use the support section, and every time it gives an error message. Sorry, there is a problem Something went wrong. Please try again. Error code: 1ZD100/1 I have sent more than 10 emails to the support department, but unfortunately I have not received any response. Is there a support department at all or not ???! Link to comment Share on other sites More sharing options...
bfarber Posted October 28, 2020 Share Posted October 28, 2020 This isn't something that the community will be able to look into or resolve unfortunately. I've already forwarded your message along to the accounts team. Link to comment Share on other sites More sharing options...
Jordan Miller Posted October 28, 2020 Share Posted October 28, 2020 19 hours ago, ReyDev said: Something went wrong. Please try again. I'm getting this same error when trying to update an application in my admin panel. Link to comment Share on other sites More sharing options...
CoffeeCake Posted October 28, 2020 Share Posted October 28, 2020 22 minutes ago, breatheheavy said: I'm getting this same error when trying to update an application in my admin panel. The same error code? 1ZD100? That is not in the IPS core suite. If I had to take a stab, I'd say it was a custom Zendesk integration IPS is using in the "Client area" install of IPS. Link to comment Share on other sites More sharing options...
Morrigan Posted October 28, 2020 Share Posted October 28, 2020 Try clearing your cookies for IPS and log in again? I don't have that issue. Link to comment Share on other sites More sharing options...
Ziv Grosu Posted October 28, 2020 Share Posted October 28, 2020 8 hours ago, bfarber said: This isn't something that the community will be able to look into or resolve unfortunately. I've already forwarded your message along to the accounts team. I have the same problem. Link to comment Share on other sites More sharing options...
Management Charles Posted November 2, 2020 Management Share Posted November 2, 2020 On 10/27/2020 at 5:35 PM, ReyDev said: I purchased your product about a month ago. After a week, my user status changed to client, but I still can't use the support section, and every time it gives an error message. Sorry, there is a problem Something went wrong. Please try again. Error code: 1ZD100/1 I have sent more than 10 emails to the support department, but unfortunately I have not received any response. Is there a support department at all or not ???! Your support account should be fixed now. Sorry about that! bfarber and ReyDev 2 Link to comment Share on other sites More sharing options...
bfarber Posted November 2, 2020 Share Posted November 2, 2020 @ReyDev you should be able to contact support now, sorry for the wait. @Ziv Grosu you don't seem to be affected by the same issue. Have you tried emailing support directly and/or submitting a ticket from your AdminCP using the support tool? ReyDev 1 Link to comment Share on other sites More sharing options...
Ziv Grosu Posted November 2, 2020 Share Posted November 2, 2020 (edited) 16 minutes ago, bfarber said: @ReyDev you should be able to contact support now, sorry for the wait. @Ziv Grosu you don't seem to be affected by the same issue. Have you tried emailing support directly and/or submitting a ticket from your AdminCP using the support tool? You have my details it's on your PM. That is the same issue. I am not owning a forum I have just tried to submit a new ticket in the "Client Area". Edited November 2, 2020 by Ziv Grosu Link to comment Share on other sites More sharing options...
ReyDev Posted November 2, 2020 Author Share Posted November 2, 2020 1 hour ago, Charles said: Your support account should be fixed now. Sorry about that! It's ok, Thank you. 1 hour ago, bfarber said: you should be able to contact support now, sorry for the wait. Thank you for your support. Ziv Grosu 1 Link to comment Share on other sites More sharing options...
Ziv Grosu Posted November 3, 2020 Share Posted November 3, 2020 14 hours ago, bfarber said: @ReyDev you should be able to contact support now, sorry for the wait. @Ziv Grosu you don't seem to be affected by the same issue. Have you tried emailing support directly and/or submitting a ticket from your AdminCP using the support tool? Lindy answered my ticket and solved this. You are doing a great job guys! Link to comment Share on other sites More sharing options...
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