I purchased your product about a month ago. After a week, my user status changed to client, but I still can't use the support section, and every time it gives an error message.

Sorry, there is a problem

Something went wrong. Please try again.

Error code: 1ZD100/1

I have sent more than 10 emails to the support department, but unfortunately I have not received any response.
Is there a support department at all or not ???!

This isn't something that the community will be able to look into or resolve unfortunately. I've already forwarded your message along to the accounts team.

19 hours ago, ReyDev said:

Something went wrong. Please try again.

I'm getting this same error when trying to update an application in my admin panel. 

22 minutes ago, breatheheavy said:

I'm getting this same error when trying to update an application in my admin panel. 

The same error code? 1ZD100?

That is not in the IPS core suite. If I had to take a stab, I'd say it was a custom Zendesk integration IPS is using in the "Client area" install of IPS.

Try clearing your cookies for IPS and log in again? I don't have that issue.

8 hours ago, bfarber said:

This isn't something that the community will be able to look into or resolve unfortunately. I've already forwarded your message along to the accounts team.

I have the same problem.

On 10/27/2020 at 5:35 PM, ReyDev said:

I purchased your product about a month ago. After a week, my user status changed to client, but I still can't use the support section, and every time it gives an error message.

Sorry, there is a problem

Something went wrong. Please try again.

Error code: 1ZD100/1

I have sent more than 10 emails to the support department, but unfortunately I have not received any response.
Is there a support department at all or not ???!

Your support account should be fixed now. Sorry about that!

@ReyDev you should be able to contact support now, sorry for the wait.

@Ziv Grosu you don't seem to be affected by the same issue. Have you tried emailing support directly and/or submitting a ticket from your AdminCP using the support tool?

16 minutes ago, bfarber said:

@ReyDev you should be able to contact support now, sorry for the wait.

@Ziv Grosu you don't seem to be affected by the same issue. Have you tried emailing support directly and/or submitting a ticket from your AdminCP using the support tool?

You have my details it's on your PM. That is the same issue. I am not owning a forum I have just tried to submit a new ticket in the "Client Area".

Edited November 2, 20204 yr by Ziv Grosu

1 hour ago, Charles said:

Your support account should be fixed now. Sorry about that!

It's ok, Thank you.
 

 

1 hour ago, bfarber said:

you should be able to contact support now, sorry for the wait.

Thank you for your support.

14 hours ago, bfarber said:

@ReyDev you should be able to contact support now, sorry for the wait.

@Ziv Grosu you don't seem to be affected by the same issue. Have you tried emailing support directly and/or submitting a ticket from your AdminCP using the support tool?

Lindy answered my ticket and solved this. You are doing a great job guys!