LDDG Posted April 5, 2020 Share Posted April 5, 2020 Hello all, I currently have two websites fully licensed by IPS and on one website, I ran the "Something isn't working correctly" option and it showed there was a patch available, while on my other website, it does not show the patch being available. Since the patch addresses the current issues with Spotify embeds not working, I would like to be able to install it. Why would it show up as available on one website while not on another website? What should I look for? Link to comment Share on other sites More sharing options...
opentype Posted April 5, 2020 Share Posted April 5, 2020 Well, the obvious case would be that patch isn’t required since it was installed before or the latest update that was made already included it. Are you sure the problem you want to patch actually still exists? Link to comment Share on other sites More sharing options...
bfarber Posted April 6, 2020 Share Posted April 6, 2020 The only reason a patch would not show up as available on the other site is because it is already installed. You may have updated to the latest release on that site after the patch was issued. Link to comment Share on other sites More sharing options...
LDDG Posted April 7, 2020 Author Share Posted April 7, 2020 (edited) On 4/5/2020 at 10:10 AM, opentype said: Well, the obvious case would be that patch isn’t required since it was installed before or the latest update that was made already included it. Are you sure the problem you want to patch actually still exists? Unless these patches auto-install, which I doubt they do, the latest one has not been installed on the site in question. Yes, the problem still exists, which is that the Spotify embeds do not work, and that was supposedly fixed in the latest hotfix. My site's IPS version is 4.4.10 which was installed prior to the latest hotfix and the bug came about when Spotify changed how they process embeds and it broke this feature on 4.4.10. 14 hours ago, bfarber said: The only reason a patch would not show up as available on the other site is because it is already installed. You may have updated to the latest release on that site after the patch was issued. Hey BFarber! Do these patches or autofixes install automatically on their own? I'm the sole administrator on this site and I sure haven't installed it. lol UPDATE: On the site that I did install the latest patch, I tried embedding a Spotify link and it still gives the error that it's can't embed it. I won't bother with patches. I'll just wait until the next version of IPS is released and update both sites then. Edited April 7, 2020 by LDDG Link to comment Share on other sites More sharing options...
Rhett Posted April 7, 2020 Share Posted April 7, 2020 They do not auto install, to force this, download a full set of files from the client area, extract those to your computer and upload to your site, this will ensure you have all the latest files and patches, ensure that when uploading you overwrite all existing files. LDDG 1 Link to comment Share on other sites More sharing options...
LDDG Posted April 7, 2020 Author Share Posted April 7, 2020 14 hours ago, Rhett said: They do not auto install, to force this, download a full set of files from the client area, extract those to your computer and upload to your site, this will ensure you have all the latest files and patches, ensure that when uploading you overwrite all existing files. Thanks! Rhett 1 Link to comment Share on other sites More sharing options...
LDDG Posted April 15, 2020 Author Share Posted April 15, 2020 (edited) @Rhett I uploaded a fresh batch of IPS 4.4.10 to my server, hoping that the "Spotify Embed fix" would kick in but no, it still does not work. Edited April 15, 2020 by LDDG Link to comment Share on other sites More sharing options...
opentype Posted April 15, 2020 Share Posted April 15, 2020 Then open a support ticket. Link to comment Share on other sites More sharing options...
LDDG Posted April 17, 2020 Author Share Posted April 17, 2020 On 4/15/2020 at 4:20 PM, opentype said: Then open a support ticket. Of course Link to comment Share on other sites More sharing options...
DavoteK Posted April 20, 2020 Share Posted April 20, 2020 On 4/17/2020 at 1:04 AM, LDDG said: Of course Any update on that? Same issue. Link to comment Share on other sites More sharing options...
LDDG Posted April 22, 2020 Author Share Posted April 22, 2020 On 4/20/2020 at 9:01 AM, DavoteK said: Any update on that? Same issue. I opened up a ticket and was told that they have logged an internal bug report with their development team to investigate and address as necessary, in a future maintenance release. So it's just a waiting game now. DavoteK 1 Link to comment Share on other sites More sharing options...
DavoteK Posted April 23, 2020 Share Posted April 23, 2020 On 4/22/2020 at 10:32 AM, LDDG said: I opened up a ticket and was told that they have logged an internal bug report with their development team to investigate and address as necessary, in a future maintenance release. So it's just a waiting game now. Yeah, same. Link to comment Share on other sites More sharing options...
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