Scotty Hutto Posted January 19, 2023 Posted January 19, 2023 Newsletters app not working after system upgrade to 4.7.6. Anyone else experienced this? Is there a way to undo the upgrade? Scotty
HeadStand Posted January 19, 2023 Author Posted January 19, 2023 7 hours ago, Scotty Hutto said: Newsletters app not working after system upgrade to 4.7.6. Anyone else experienced this? Is there a way to undo the upgrade? Scotty In what way is it not working?
Scotty Hutto Posted January 20, 2023 Posted January 20, 2023 (edited) 6 hours ago, HeadStand said: In what way is it not working? No emails being sent, but turns out the server had locked up because of large email error logs (>8GB) created when Newsletters used Invision Community in the Cloud to send yesterday’s Newsletter. That happened when I upgraded to 4.7.6 and it shut off my AWS SES email delivery. Invision Tech Support killed the Newsletters Task and deleted the email error log. Then I had to reset AWS SES, and Newsletters is working. I still don’t understand why it creates those huge error logs when using Invision C in the C to deliver emails. Something else I had a question about…. Newsletters shows up as a “Custom” app rather than a “Marketplace” app. Is that normal? Edited January 20, 2023 by Scotty Hutto
Scotty Hutto Posted January 20, 2023 Posted January 20, 2023 7 hours ago, Scotty Hutto said: No emails being sent, but turns out the server had locked up because of large email error logs (>8GB) created when Newsletters used Invision Community in the Cloud to send yesterday’s Newsletter. That happened when I upgraded to 4.7.6 and it shut off my AWS SES email delivery. Invision Tech Support killed the Newsletters Task and deleted the email error log. Then I had to reset AWS SES, and Newsletters is working. I still don’t understand why it creates those huge error logs when using Invision C in the C to deliver emails. Something else I had a question about…. Newsletters shows up as a “Custom” app rather than a “Marketplace” app. Is that normal? Scratch that. It’s still not working.
HeadStand Posted January 25, 2023 Author Posted January 25, 2023 A new version has been pushed to the Marketplace and is pending approval. Changes include: Allow Admins to view a list of users who have unsubscribed from the Newsletter (ACP -> Newsletters -> Subscribers -> Unsubscribed Members ) Allow Admins to export a list of users subscribed to a newsletter Multiple improvements to distribution tracking to prevent loops and users receiving multiple instances of the newsletter Moved population of the distribution list to a background task to prevent timeouts on large sites CheersnGears and AlexWebsites 1 1
Scotty Hutto Posted January 25, 2023 Posted January 25, 2023 On 1/20/2023 at 8:03 AM, Scotty Hutto said: Scratch that. It’s still not working. Removed and reinstalled yesterday. All seems to be working, and my newsletters went out on schedule this morning. When I reinstalled it changed the app badge from “Custom” back to “Marketplace”. Makes me wonder if somehow it got corrupted in the previous installation, and that’s what caused the issues… My Sharona 1
Scotty Hutto Posted February 1, 2023 Posted February 1, 2023 After the upgrade last week, I’m getting a “Newsletter Failed Distribution” email each morning when the task runs with the following error message: “Hi Scotty Hutto, This message is to notify you that Monacoers' Daily Newsletter has failed distribution with the following error: Newsletter has no subscribers” Yet when I Publish manually, the Newsletter goes out as intended advice?
John T Davis Posted February 20, 2023 Posted February 20, 2023 Hello, @HeadStand, I hope you're doing well. Something bizarre happened to my IPS install, and the Newsletters app got completely uninstalled, so I'm having to redo everything from scratch. :( I'm going back through the manual now, and looking at the settings, and I just realized I'm not sure what a "cycle" is.If I have X Emails per Cycle, but X+n members signed up to get a specific newsletter every 24 hours, does that mean that it won't send out an email to all X+n members? Or, does the system send an "email" to multiple recipients, so that if, e.g., it sent one email to 5 members, and is set to send 150 emails per cycle, it could send 750 total messages (150*5=750)? I'm using the built-in SMTP to distribute the Newsletter. Thanks!
HeadStand Posted February 20, 2023 Author Posted February 20, 2023 21 hours ago, John T Davis said: Hello, @HeadStand, I hope you're doing well. Something bizarre happened to my IPS install, and the Newsletters app got completely uninstalled, so I'm having to redo everything from scratch. 😞 I'm going back through the manual now, and looking at the settings, and I just realized I'm not sure what a "cycle" is.If I have X Emails per Cycle, but X+n members signed up to get a specific newsletter every 24 hours, does that mean that it won't send out an email to all X+n members? Or, does the system send an "email" to multiple recipients, so that if, e.g., it sent one email to 5 members, and is set to send 150 emails per cycle, it could send 750 total messages (150*5=750)? I'm using the built-in SMTP to distribute the Newsletter. Thanks! Cycle here is more of a batch size. You can probably leave this as the default. It's how many emails get sent at a time. This is because some mail servers will scream at you if you try to send out 1,000 emails in a short period of time. Breaking it down into batches with a delay helps. So instead of sending 1,000 emails in the space of 2 minutes, for example, it will send 100 emails, wait 10 minutes, then send another 100, wait 10 minutes, etc. Hope that clears things up.
AlexWebsites Posted March 14, 2023 Posted March 14, 2023 Is there a way to bulk re-subscribe members or some sort of sql to run?
andavis Posted March 16, 2023 Posted March 16, 2023 (edited) Can we safely upgrade to 4.7.8? Edited March 16, 2023 by andavis
AlexWebsites Posted April 26, 2023 Posted April 26, 2023 I'm getting an issue where my weekly newsletter has not run since 2/19 (just noticed it) I went to manually publish it to see if it was hung up and got this error: I manually ran the tasks to see if they didn't complete but still the same. Any ideas?
AlexWebsites Posted April 27, 2023 Posted April 27, 2023 I’m thinking I need to duplicate and recreate the newsletter. Delete this one causing an error and still “running”. Just wondering why this would happen. @HeadStand ?
AlexWebsites Posted April 30, 2023 Posted April 30, 2023 So I duplicated the newsletter and its still not sending. I ran the publish task manually and checked email logs, nothing. Looking in the database and the queue is filled with multiple. I've got 151K rows which is multiple sends. I shut off all apps and plugins to test but still not sending. Very odd. Was working up until 4.7.9 update
AlexWebsites Posted April 30, 2023 Posted April 30, 2023 (edited) Didn't work. I deleted the app and reinstalled. Set it all up again but nothing sent. It does send the newsletter reminder without issue. System error logs: Queue is empty @HeadStand any ideas where to look next? I shut off all apps and plugins. Running: Try to manually publish and get error: Its as if the distribution list is not building/distributing. Edited April 30, 2023 by AlexWebsites
HeadStand Posted May 4, 2023 Author Posted May 4, 2023 A fix has been pushed to the Marketplace and is pending approval. AlexWebsites 1
AlexWebsites Posted May 8, 2023 Posted May 8, 2023 On 5/4/2023 at 12:32 PM, HeadStand said: A fix has been pushed to the Marketplace and is pending approval. Thanks, it's working again. 😁
Kev Collins Posted July 31, 2023 Posted July 31, 2023 Is it possible to auto subscribe members of certain groups?
sound Posted October 27, 2023 Posted October 27, 2023 (edited) just checking in to see if any news about the future of this most useful app as the marketplace is now closed and version 5 is due out soonish? Edited October 27, 2023 by sound John T Davis and PM00ney 1 1
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