support don't provide support... and this is a pay product!

[ipbfuck]

hi! i've ask in support request how to disable.header-gzip (accept encoding) cause an issir with toolbar in My hosting provider.

ps: No problem with any other cms (wordpress, phpbb, drupal, joomla, vbulletin ecc - and bo problem with ipb 3.*) - issue present only with ipb4.

-

i've ask in support (with Mark) For try to fix, and also with My hosting... After of this, i'fe found a fix with a small edit in output.php file, and i've publish in support. after of this, My issue is closed (not from Mark!) with a reply Like: "Isn't a ipb issue, change hosting or go in ipb cloud - and support isn't For request Like this" -_-

...

i've other website with wordpress! something i think... why i've buy ipb? :/

---

file: system\Output\Output.php

Original code (comment or remove to fix gzip issue) is:
/* If the browser supports gzip, gzip the content - we do this ourselves so that we can send Content-Length even with mod_gzip */
  if ( isset( $_SERVER['HTTP_ACCEPT_ENCODING'] ) and \strpos( $_SERVER['HTTP_ACCEPT_ENCODING'], 'gzip' ) !== false )
  {
   if ( function_exists( 'gzencode' ) and (bool) ini_get('zlib.output_compression') === false )
   {
    $output = gzencode( $output ); // mod_gzip will encode pages, but we want to encode ourselves so that Content-Length is correct
    $this->sendHeader("Content-Encoding: gzip"); // Tells the server we've alredy encoded so it doesn't need to
   }
  }

 

[Rhett]

Hello, I'm sorry for any confusion here, as mentioned in your support ticket, this is a results of your free hosting provider adding a toolbar to your website that is conflicting with our software, this isn't something that we can support I'm afraid as it's not with our software but the free host's addition of items to your site. 

I'm glad you found a solution, however please keep in mind that file edits to our files are also not supported.

Thank you for your understanding. 

 

[ipbfuck]

rhett... With respect... Next time, before to close a support request, is best to read entire content, and attend a reply, imho!

i've ask "how to disable gzip (it cause - in My circunstance - an issue with ...)"!

and no reply/fix by support to this request. with ipn3 no problem, with any other cms in entire web no problem, problem only with ipb4 and is caused by "accept encoding" in header.

i ask to support "how to disable" and you close request with a reply "change host"?

no!!! fix an issue in ipb. put a setting in acp or via init to disable if necessary... no "change host".

maybe, instead, is best to change scrip (i cannot request support, i cannot edit files to fix myself, i cannot use My server... I can pay and stop?! WOW!!!) :/

[Lindy]

I'm sorry for your frustration. You asked how to disable gzip - technically, that is a server level option. I think the language barrier didn't work in our favor in terms of fully understanding your request (which was apparently how to prevent IPS4 from using the server's gzip/deflate), I apologize for that. 

IPS4 will leverage compression if enabled on a server level (and this can be disabled on a server level as well, often with nothing more than an .htaccess) - it is not possible to override that on a software level at this time as frankly, absent something else (like a free host such as yours) trying to inject something like an ad toolbar in the page output before IPS4, this should never be an issue and hasn't been an issue - we don't like adding settings for something only a handful of people would benefit from.) You're in an unusual circumstance, I'm afraid and we do not factor free hosts doing strange things into the equation when building our software. 

Again, I'm sorry for the frustration and am glad you were able to resolve this. 

[ipbfuck]

im ask how to disable gzip, not to judge my host (atm 5gb of Space, 100gb of bandwith, and ulimited queries + chron, curl, and backup, and much more Like vhost and domain - all payed via banner - isn't exactly a simple freehost)! And yes, i can disable toolbar with one click... But it work with 2,5 millipn of website, and any script - any except ipb4 (i repeat: Ok with ipb3). I've try to investigate, to speack with host, and with ipb support. Now, with a small fix is resolved (no, no thanls to ipb support).

[wmarcy]

Sigh, can someone tell me how to replace the tie-rods on my 1999 Hummer H1, should I file a bug report or can I just have one of the programmers come over and do it for me?  I mean, I use my laptop to access my forum in the beast, it seems only reasonable. 

 

[ipbfuck]

Sigh, can someone tell me how to replace the tie-rods on my 1999 Hummer H1, should I file a bug report or can I just have one of the programmers come over and do it for me?  I mean, I use my laptop to access my forum in the beast, it seems only reasonable. 

 

i've ask How to disable accept encoding header in ipb4 (new product, problem not present in ipb3) !!! No "How to replace tiè rods of hummer" -_-

[wmarcy]

i've ask How to disable accept encoding header in ipb4 (new product, problem not present in ipb3) !!! No "How to replace tiè rods of hummer" -_-

I know, I apologize for the snarkiness. I am going to chalk it up to my having a bad hair day.  I am really happy that you figured out how to fix the problem and that you shared your fix here.   Have a great day!

[RevengeFNF]

IPB does not have to disable or enabled it. The software just uses it if its enabled on the server.

What do you want? You want Invision to modify their software just to serve the needs of your free host because they put a toolbar on the site?

[ipbfuck]

i want a technical reply when i ask "How to disable a function that cause an issue in my website"... And not: Change host, isn't an ipb problem, go in cloud... And close request without possibility of reply! Ok, My English isn't Perfect, but i think isn't more complicated to understood!

with ipb3 no problem, with all script of web no problem... problem only with ipb4?! ok, we can try to investigate just a moment? :|

i've spend many many time to search and try, and finallu found a fix! when i've post My fix (just for report) reply is "change Host, no ipb issue, ecc ecc".

 

 

waaa...

[MADMAN32395]

i want a technical reply when i ask "How to disable a function that cause an issue in my website"... And not: Change host, isn't an ipb problem, go in cloud... And close request without possibility of reply! Ok, My English isn't Perfect, but i think isn't more complicated to understood!

with ipb3 no problem, with all script of web no problem... problem only with ipb4?! ok, we can try to investigate just a moment? :|

i've spend many many time to search and try, and finallu found a fix! when i've post My fix (just for report) reply is "change Host, no ipb issue, ecc ecc".

 

 

waaa...

but the issue was your host, ipb doesnt fix hosting issues. so of course they will try to tell you to purchase their hosting package as of course, it works. so if your host is going to inject stuff onto your site, 1 that sounds scary, and 2 thats not a ipb problem.

[Lindy]

You're the first person to have such a concern, so surely one could use your argument of "everything else works fine" in reverse... IPS4 works fine without this issue on every other server thus far. IPB may have worked fine... it was a lot looser in terms of accounting for bad setups. IPS4 is far more proper and does demand that you do things right. Injecting output into a gzipped page is not proper. If other software is allowing that, it's not leveraging gzip to begin with... you can force that on a server level with htaccess or a server config change. There's no need to add a setting that 99% won't benefit from that just covers up bad hosting practice. 

 

[Rugger]

I think what is trying to be said here is that the question you asked is outside of the scope of support. The issue itself is being caused by an external entity and it is obvious that whoever handled your support looked at it enough to find that out, once they had identified that they gave you different options on how to proceed. 

I get that you are saying it doesn't happen on other platforms and on the IPB3 platform but that does not mean it is an issue with IPB4. It is simply a conflict of software, such as running two antiviruses which both perform scans at the same time and quarantine the same files.

When you get a response such as the one you received informing you it is out of their scope you can post here in the community forums asking for assistance and the community can help. 

Thanks for reading. 

Now - how do you export the JS and CSS when getting a plugin ready for release? and also is there any documentation on accessing Nodes from the front end?

[ipbfuck]

is an ipb issue if issue is present only with ipb4 not with any other cms, not with any other ipb release. test: altervista.org, open an account, and install any script you want. toolbar work in all, except in ipb4 (or in joomla, if gzip is enabled in admin panel, but can be disabled with one click). Imho, is an ipb issue (or, in any way, ipb need to put, Like joomla, a setting to disable gzip). Or, any way, a reply/help "How to disable" if setting isn't present in ACP is necessary by a vendor to a client.

[3DKiwi]

Well if you you're going to have your forums hosted by a free host then you're going to run into some issues that those of us who pay for hosting don't encounter.

Personally I think you're one of the extremely high maintenance people / customers that expect the world but aren't prepared to pay for it. I suggest you either pay for proper hosting or change your forum software if you're not happy with Invision. I think a few people would breathe a sigh of relief if you moved on to something else.

[ipbfuck]

Well if you you're going to have your forums hosted by a free host then you're going to run into some issues that those of us who pay for hosting don't encounter.

Personally I think you're one of the extremely high maintenance people / customers that expect the world but aren't prepared to pay for it. I suggest you either pay for proper hosting or change your forum software if you're not happy with Invision. I think a few people would breathe a sigh of relief if you moved on to something else.

isn't a free hostng. you can start as free, buy extend with many thing in time (i've explain).

i pay For ipb, i've other website in other server... I think, simply, u don't have understood never.

[RevengeFNF]

isn't a free hostng. you can start as free, buy extend with many thing in time (i've explain).

i pay For ipb, i've other website in other server... I think, simply, u don't have understood never.

This was easy to resolve. Open a ticket with your host and ask them to disable Gzip. Easy.

[ipbfuck]

This was easy to resolved. Open a ticket with your host and ask them to disable Gzip. Easy.

 

toolbar work with 2.5million of website, and also in My website (with pure html, standard php, and before to upgrade to ipb4). is clarly that problem is with ipb4. but i've ask also at My Host... Accept Encoder is analized by them and this is the fix (remove in app, it make a gzip, and toolbar work again - i've ask How to remove, no solution

.. I've remove by myself).

My "freehost" reply to me and try to fix... Ipb no.

[opentype]

IPS so bad. Dark wolf so sad. 

 

[MADMAN32395]

^^^ XD probably could end that on a lock as its not really going anywhere but a bash fest.

[chilihead]

Glad it's fixed for you now.

[Lindy]

I'll sum this up: gzip compresses output and makes things faster for your visitors. What you're asking for is the ability to willfully take that away, even when your server theoretically supports it (otherwise, the software wouldn't try to leverage it.) Honestly, it never occurred to us in IPS4 as just about everyone who can use gzip... actually can. The only use-case would be some goofy injection of HTML that breaks the page output, in which case, you need to disable it on a server level. You say all of this other software doesn't have an issue, it's because they've apparently disabled gzip within the application. gzip cannot properly be used on your server due to your host breaking, so it should be disabled on your server. If your server wasn't sending a "hey, I have this you can use... (but it doesn't really work ha ha na na)" signal to the software, the software wouldn't automatically try to leverage it. 

We don't need to turn this personal, so I'm going to close this down and simply say: now you folks can see why we prefer people use our Community in the Cloud service.