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I'm In The Visitors Group

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I changed my email address and now I'm in the visitors member group. Could someone on staff put me back where I belong? Thanks.

Did you validate your email change? please check your email, there should be a link you will need to validate it with. 

  • Author

Yes, I validated the email when it came through right after the change.

  • Author

In the client area is where I changed it. I didnt realize the accounts are separate.

  • Author

Did you validate your email change? please check your email, there should be a link you will need to validate it with. 

​Yes, I validated my email.

Did you also change your email in the Client Area? Your email address here must match an active client account.

​That's the only place that I can change my email. If I attempt to change it in the community, it tells me to go to the client area to change it...

Please submit a ticket in customer service and we will have management look into this for you further.

 

Thank you

 

  • Management

You should be all set, Kevin. Please login again.

  • Author

I've been redeemed. :)

 

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