Kevin Carwile Posted April 1, 2015 Share Posted April 1, 2015 I changed my email address and now I'm in the visitors member group. Could someone on staff put me back where I belong? Thanks. Link to comment Share on other sites More sharing options...
Rhett Posted April 1, 2015 Share Posted April 1, 2015 Did you validate your email change? please check your email, there should be a link you will need to validate it with. AndyF 1 Link to comment Share on other sites More sharing options...
Kevin Carwile Posted April 1, 2015 Author Share Posted April 1, 2015 Yes, I validated the email when it came through right after the change. Link to comment Share on other sites More sharing options...
Ryan Ashbrook Posted April 1, 2015 Share Posted April 1, 2015 Did you also change your email in the Client Area? Your email address here must match an active client account. Link to comment Share on other sites More sharing options...
Kevin Carwile Posted April 1, 2015 Author Share Posted April 1, 2015 In the client area is where I changed it. I didnt realize the accounts are separate. Link to comment Share on other sites More sharing options...
Kevin Carwile Posted April 2, 2015 Author Share Posted April 2, 2015 Did you validate your email change? please check your email, there should be a link you will need to validate it with. Yes, I validated my email.Did you also change your email in the Client Area? Your email address here must match an active client account.That's the only place that I can change my email. If I attempt to change it in the community, it tells me to go to the client area to change it... Link to comment Share on other sites More sharing options...
Rhett Posted April 2, 2015 Share Posted April 2, 2015 Please submit a ticket in customer service and we will have management look into this for you further. Thank you AndyF 1 Link to comment Share on other sites More sharing options...
Management Lindy Posted April 3, 2015 Management Share Posted April 3, 2015 You should be all set, Kevin. Please login again. AndyF 1 Link to comment Share on other sites More sharing options...
Kevin Carwile Posted April 3, 2015 Author Share Posted April 3, 2015 I've been redeemed. Link to comment Share on other sites More sharing options...
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