General Questions
New to Invision Community or need general help on making use of the platform? Post your How to questions and requests for configuration guidance here.
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Whether you are new to Invision Community or looking to add something new to your site, post here for help from Invision Community staff and members.
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
4,426 topics in this forum
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- 1 follower
- 3 replies
- 744 views
I cannot find a clear and simple explanation of what this setting does: "Bypass Automatic Moderation" Anyone? PS. And yes, I did see the desc field: "Automatic moderation will not be applied to any content members in this group author."
Last reply by Jim M, -
- 2 followers
- 27 replies
- 1.4k views
When setting up a gallery in the club, it asks if albums are allowed, but I don't see how to actually set up an album. I'm sure its simple and I'm just missing it, but would appreciate some help. Thanks!
Last reply by Marc, -
- 1 follower
- 14 replies
- 1.1k views
IPB cloud hosting still remains largely a mystery to me. Here are some of the things I still don't understand clearly. 1. a way to determine what media storage I will need. I currently have a invision installed on a dedicated server, which folder/db table I check to find out ? 2. If I pick a plan and it turns out it is not sufficient, can I switch? 3. I currently have elastic search installed on the server. I understand that in a cloud setup I will need to use the software's own search? if so, how that will impact search features and performance? 4. we have social sign in enabled on the forum, many accounts use google, fb to sign in into the forum. Can…
Last reply by Jim M, -
- 3 followers
- 12 replies
- 827 views
A question about "Spam Defense" is it connected with "Ban Settings" in any way?
Last reply by Afrodude, -
- 1 follower
- 1 reply
- 693 views
How can i pay monthly? when i go to checkout i only have the option to pay annually (beginner is 588$).
Last reply by Marc, -
- 2 followers
- 11 replies
- 682 views
One of our member is trying to embed OBS video to his posts, is that possible?
Last reply by David N., -
- 2 followers
- 4 replies
- 546 views
Hi everyone. I have search the guides and forum for 2 days and can not find the answer. Currently. My forum requires everyone to either sign in or register. You can not see the site otherwise. I want to change that. I would like the site to be viewable by unregistered guests/anyone who visits the domain. If they would like to post? Well then they have to register. My problem is: I can not find a setting that adjusts my forum to these wishes. I swear I saw a check box to deactive mandatory registrations. Can anyone help? Thank you.
Last reply by Marc, -
- 1 follower
- 1 reply
- 613 views
Good evening, Does anyone know how to post reviews incognito, that also blocks an IP address?
Last reply by Marc, -
- 2 followers
- 14 replies
- 1.3k views
I don't have forums, my community is centered in clubs. I do't get "create topic" in muy great drop down. Any particular reason? Help appreciated.
Last reply by Marc, -
- 2 followers
- 2 replies
- 599 views
Small puzzlement trying to set up a shipping rate. Sample setup: Results in an advisory message: It sure seems like I've set the first value to 0. Follow-on Q: Should the next tier start at 20.01 as I would have thought, or 20.99 as the Guide example shows?
Last reply by Marc, -
- 4 replies
- 824 views
Hi, I'm preparing to update our InVision software. We use an internal Gitlab instance for SCM, and I'd like to put the core files in there before running the update to manage versions. However, I can't find any documentation on or any default .gitignore files. Does anyone have a recommended .gitignore file? Or know what folders/files are considered "core"? I would assume as a starting point anything in /cache and /uploads can be ignored. Any help would be much appreciated. Thanks.
Last reply by TSP, -
- 3 followers
- 4 replies
- 886 views
how to enable push notifications on ipb?
Last reply by Marc, -
- 3 followers
- 6 replies
- 1k views
I've enabled the new Data Layer feature in adminCP but I can't see any of the data that's supposed to be there as described in DanielF's reply to this thread
Last reply by Marc, -
- 1 follower
- 9 replies
- 640 views
Hello, im looking at trying to figure out how to customize the sign up form to specific texts i want. Or how to add a custom block for someone to enter a specific username. Ultimately, I would like to make a new custom field thats required to enter a text on signup like a discord username. Any help would be awesome.
Last reply by Marc, -
- 1 follower
- 5 replies
- 1k views
How do I make the record image look like a heading image in a news article from a database? Right now it is displayed at the beginning of the article like a thumbnail. Help appreciated.
Last reply by Marc, -
- 1 follower
- 3 replies
- 636 views
Just signed up for a trial and imported both our iCal calendars (which is a MUST as these get replicated to everyone’s smart phones) and the recurring, for example second Wed of the month and fourth Thu aren’t coming across correctly. Is there something i need to do?
Last reply by Marc, -
- 1 follower
- 1 reply
- 478 views
Hey, I'm trying to upgrade. I get an error: Email address or password incorrect. Make sure you are providing the details that you use to log into the IPS Client Area at invisioncommunity.com/clientarea. Obviously I am logged in here, and I can log in to the client area. My license expires 08/16/2022 help lol .. disregard ... must've been a silly browser thing. Closed browser . .tried again, and it worked .. browsers are dumb 😛
Last reply by Marc, -
- 1 follower
- 1 reply
- 680 views
Hello to everybody, I hope I don't sound too salty and complaining but can someone explain this. I tried to continue my forum which I was building last year and meanwhile the license expired. I contacted technical team to rewake my license so I could pay for it and keep working. But it turns out it's too old and can't be renewed. Does that really mean I am going to loose all my previous work I have done and nothing can be done? Thanks
Last reply by Marc, -
- 2 followers
- 3 replies
- 595 views
How is that done, can anyone tell me? I saw it somewhere on another IPB, they had some different mobile layout. I just know how to insert boxes in the desktop style, but couldn´t find anything on how to do layout changes to the mobile view.
Last reply by Marc, -
- 1 follower
- 1 reply
- 550 views
Where do I download the icons for the badges and ranks? Some of the badges have numbers on them and I don't want the number on them.
Last reply by Marc, -
- 1 follower
- 2 replies
- 507 views
Receiving Error as Follows: To protect your security, "trail forum address" will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window. Is there any way to fix the issue? Am running a Google Sites Web Site. and would like to embed the forum in a page on my site. Thanks
Last reply by Marc, -
- 1 follower
- 1 reply
- 836 views
Hello! How can I do something like this. 1. The home page should not be the forum, but the home page should be with the most commented topics and “our picks” with forum topics. 2. The menu for the forum should be drop-down. picture as an example - https://ibb.co/BLhtt6z Is this possible with IPB and how can it be done?
Last reply by Marc, -
- 1 follower
- 1 reply
- 440 views
We are looking to setup a 'Private' forum / area for a specific client whereby we dont want them to be able to see 'Who is Online', 'Access Downloads' or 'even get to see the other 'Forums'. we are also looking to stop the entry 'Jo Bloggs' is now on the forums - To keep this entry away from the other users. Is this something that can be done - ie looking to have a seperate area for this group of users? that doesn't really interract with everyone else?
Last reply by Marc, -
- 2 followers
- 5 replies
- 704 views
I received the invoice for renewal, which I am happy to pay, however as I am in holidays, is it possible to delay the payment few days until I return in the office?
Last reply by Marc, -
- 3 replies
- 1.2k views
Hi community, I am fairly new to invision community. We are setting up our first community for a customer with it. So I came across the datastore directory and was wondering what's the core concept behind it. I see there is much information stored inside it in php files. My first question was, "why php files?" What I also don't get is what it actually does. Is it configuration data that is stored in it? Is it more like a cache? What will happen if I clear the datastore directory? Will the application be broken then, or will it populate again by itself? Is there a guide that describes more about the datastore directory? I am happy for any helpful answer.…
Last reply by Daniel F,
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