July 8, 2022 in General Questions
Hello to everybody,
I hope I don't sound too salty and complaining but can someone explain this. I tried to continue my forum which I was building last year and meanwhile the license expired. I contacted technical team to rewake my license so I could pay for it and keep working. But it turns out it's too old and can't be renewed.
Does that really mean I am going to loose all my previous work I have done and nothing can be done?
If you have left a site expired over a set period, then unfortunately it would indeed be gone, yes. I see you have a trial open at present, but I dont see any other license under this account. If you can PM me the email you had for the previous account, I can take a look.
To explain however, we simply dont hold data after a set period. Part of the cloud platform you are paying for is the storage of that data. If you are no longer paying for that service, it would not be held indefinately
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