Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- MySQL v5.6 to v8 or compatible v10 MariaDB ?
- Last reply by bearback,
22,952 topics in this forum
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- 1 follower
- 9 replies
- 346 views
Hiya, I have had members messaging me constantly over the past week that they cannot stay signed in to the board. I am running 3.4.7. Most people get kicked out immediately with Chrome, lesser so with Firefox. I don't believe it is a cookie problem. my actual site is a blog, with my forums being a subdomain (for example my site is "mysite.com/forum/" Do I have this set up right? I also have .htaccess enabled. I really want to figure out this problem...
Last reply by Woodsman, -
- 6 replies
- 444 views
hello, during installation of the IP board I get to the my mysql server connection but this one does not connect. the error message is this: Warning: Can not connect to MySQL server on 'forum-actusmobiles.com' (111) namely that I can connect to php myadmin and the connection is good because I have access to my mysql server. all my IDs are good. What do you do? sorry for the translation, I am French, and I use google translation.
Last reply by xtech, -
- 1 follower
- 6 replies
- 391 views
When ever I upgrade every so often i would get the message, something like: with a big continue button. In the past hitting continue would do just that go on to the next step. In RC6 it would NOT continue so i copied that text and dropped it in to the SQL tab of phpMyAdmin and to 1 second to complete then the continue button worked. So hitting this Continue button DOES NOT constitute the manual run of the query; and we are suppose to log in to phpMyAdmin and run the query from there!? If so perhaps this is why post installs there are flaky bits because the needed queriers indeed were never ran on the tables. - Please revise this screen to outline the proper procedures …
Last reply by The Jimmo, -
- 1 follower
- 2 replies
- 295 views
http://www.kartreview.co.uk/index.php?/forums/topic/10-motorsport-videos/#comment-141 For some reason my embedded youtube videos seem to be restricted to 270px in height. Is this a setting somewhere or do I have a bug? This happens on the standard IPS skin too.
Last reply by Heyhoe, -
- 1 follower
- 2 replies
- 279 views
I work away from home a lot and stay in motels. When I visit here either first time from the motel or when I get back home from my trip my password is often rejected. I enter the correct password and it's still rejected. The only solution is to do a lost password recovery. I do this and just enter in my previous password. Only happening on this site running version 4. My own site and other sites running 3.4.7 I don't have this problem. Anyone else having the same problem? Invision - comments?
Last reply by The Jimmo, -
- 1 follower
- 9 replies
- 928 views
Hi I recently converted a punbb forum to IPB4 Now i have many posts with raw bbcode, where can i enable bbcode in the admincp ? (mainly some and ) Tx for your help
Last reply by JayX, -
- 6 replies
- 375 views
It was possible to sign in with just user name in IPB 3.x.x can it be done in 4.0.0? Currently one has to use email.
Last reply by Woodsman, -
- 2 replies
- 333 views
In 3.4.7, I had set a group to always be anonymous. This setting was not preserved in 4.0. Am I correct that this setting is now no longer available?
Last reply by sunrisecc, -
- 0 replies
- 287 views
Hi! My site is using IPB 4, starting with RC4, then RC5a, and the Maximum image size never worked for me. It's set on System -> Posting -> General. Is there any other setting to configue besides this? Thank you
Last reply by gsantos, -
- 1 reply
- 289 views
Was there supposed to be a upgrade installer ran to go from 5a to 6? Thanks
Last reply by Woodsman, -
- 4 replies
- 380 views
i want to import a language pack but i have this error " 1S111/1 Column 'lang_short' cannot be null " i'm trying to set name language etc. like "<?xml version="1.0" encoding="UTF-8"?> <language name="Test Lang" locale="greek" rtl="0"> " or " <language name="Test Lang"> <app key="core" version="100017"> " the translate is 100% okey and haven't any errors (translate for IPS 4.0 RC5)
Last reply by Morpheus NS, -
- 1 follower
- 1 reply
- 274 views
When a post is created, there is this error message : Désolé, il y a un problème Quelque chose s’est mal passé.Veuillez réessayer. Code d’erreur EX250 Error code EX250, and the post is published 2 times. URL: http://www.cheminots.net/forum/topic/40080-mise-à-jour-ips-4-problèmes-sur-le-forum/?page=2#comment-679423
Last reply by Christ30, -
- 1 follower
- 6 replies
- 353 views
Is there any dev docs, like how to create a hook, an example. I am super none dev and need a hook that after registration sends off a few bits of the info to another script. I am trying to find how to build a hook but the docs are no where to be found, well at least I have not found them. Any ideas?
Last reply by John 3:16, -
- 2 replies
- 338 views
Did an update from RC5 to RC5a and for me, the style sheets look broken pretty much everywhere. It feels like one of those problems where a missing ; has caused chaos, but it means nobody can post (unless CSS disabled), reputation plugin on the front page shows all 4 tabs at once, admin CP doesn't work properly etc. Anyone else suffering this or just me?
Last reply by JayX, -
- 2 replies
- 341 views
Hi I've been looking for this option but I can only find Search flood control. Is is possible to completelly disable the Search for Guest? Thank you
Last reply by gsantos, -
- 3 replies
- 631 views
Hi The forum is running fine but i cannot access my admincp anymore What happened : I defined in the admincp a different name for the /admin/ folder lets say admin2 and followed the instructions (create constants.php etc) then i could access to the admincp with the url /admin2/, no problem After that i just added one line in the htaccess : redirect match to redirect old topics (converted forum) to /forum/ (ipb4) then when i wanted to access the admincp, i had a 301 to /forum/ i removed the line added in the htaccess but no change i removed constants.php Now when i try to reach /admin2/ there is a 301 leading to : /forum/admin/?adsess=am734qnnq6b704p8227u3acpn3&app=cor…
Last reply by Durango, -
- 1 reply
- 310 views
best forums out there
Last reply by John 3:16, -
- 4 replies
- 370 views
Has anyone else noticed a slow server response time after upgrading to IPS4 RC5? I have 8GBs of ram and quad core dedicated server with minimal traffic and it's slow as it goes.
Last reply by Gnuru, -
- 1 follower
- 8 replies
- 331 views
Hello, I just noticed in my test IPS4 RC5 site, that all my custom profile fields are blank, and named as "core_pfield_x" where x is a particular number. The fields don't have any of their original settings from my 3.4.7 DB. Wondering if this is intended, and I have to start over, or if such behavior is unexpected.
Last reply by DesignzShop, -
- 0 replies
- 271 views
Where do I place it on the default 4.0 (rc 5a) install?
Last reply by wmarcy, -
- 2 replies
- 310 views
An admin on our site somehow accidentely deleted a couple of ours mods' accounts through the ACP, I'm just trying to fix their join dates on their new accounts (already assigned the posts to the new accounts etc.) I know how to change the join date, but not what I need to change it to. This is one of our member's join dates What would I need to type in to make the join date Feb. 10? I can't seem to make a connection between those numbers and the actual join date. If anyone could help that'd be great.
Last reply by Yeezy Talk, -
- 1 follower
- 3 replies
- 251 views
What's the best way to upgrade my forum and only keep members? Delete all photos, files and whatsoever and start clean on 4.0 All forums will also have to be created again, how would I do this? I'm going to use my old memberbase on a new forum.
Last reply by OctoDev, -
- 1 follower
- 6 replies
- 399 views
Hi I just converted a forum from punbb to ipb4 and IPS Convert said it would redirect all topic urls but actually all my former punbb urls (i tested some old topics urls) leads to 404 How can i get the permanent redirections working ? Tx for your help
Last reply by Durango, -
- 4 replies
- 391 views
When I first found out that this was removed months ago I didn't really care because well what difference does it make if there are 20 (like I had on my 3.x site) or 25 posts on a page? Well turns out it actually does make a big difference when browsing on mobile. 25 posts is too much for a mobile site and the browser often crashes, especially when switching between pages.
Last reply by Kirill N, -
- 2 replies
- 322 views
Hi All, How can I install a local dev version of the version 4 suite so I can implement plugins/enhancements in a controlled environment without introducing bugs into our live site. Trying to enter the license it suggests (probably quite correctly) that the license is only meant for one domain. The lack of alternative documentation for the new version coupled with the amount of money charged is frankly staggering! Thanks, R.
Last reply by robert.schmuecker,