Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- "This theme file could not be saved"?
- Last reply by Jim M,
22,928 topics in this forum
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- 1 follower
- 4 replies
- 738 views
In the past few days I've started seeing AdminCP notifications pop up about individual non-running (delayed) maintenance tasks. They eventually do run, everything seems to be working correctly (using cron), so my question is: How do I switch off these notifications regarding tasks (or set them to be more tolerant so they don't appear or don't appear as often)? Many thanks for any advice.
Last reply by PoC2, -
- 5 replies
- 346 views
So I have the up to date software installed and I'm trying to set up social sign in via Twitter. I entered everything correctly in the admin panel I believe (entered the correct key and what not), but when I attempt to test to connect my Twitter and test the sign in, it says "Something went wrong. Please try again."
Last reply by Ziv Grosu, -
- 2 replies
- 396 views
Hi everyone, how do you change the little new marker next to topics with new postings? I was looking through the resouces of the default themes as well my custom theme, but it does not seem to be part of it ...
Last reply by AndreasW2000, -
- 0 replies
- 311 views
I want to send email only to member who joined particular club do we have setting for same Regards Saurabh
Last reply by Saurabh Jain, -
- 2 followers
- 4 replies
- 472 views
I am trying to register a test user on my test install and am getting Error code: EX0 after upgrading from 4.4.10 to 4.5.4. All required fields including custom fields have been filled in correctly Anybody know why? Thanks
Last reply by Genestoy, -
- 2 followers
- 1 reply
- 424 views
Just done my first subscription package and gave everyone a free month trial which has been really popular But now I'm getting complaints from people who have chosen a pay monthly option, that they get an invoice that you have to pay manually each time Surely that cant' be right and I've done something wrong How do I make subscriptions a recurring payment?
Last reply by Dean_, -
- 1 follower
- 0 replies
- 286 views
A window with an Emoji opens very slowly (3-4 seconds) when you click in the editor. The server and channel seem to be fast. What could be the problem and can I speed it up?
Last reply by Egorkin, -
- 1 follower
- 12 replies
- 1k views
Hi, I've been struggling for some time with the problem that it doesn't refresh my .css files or does it for a very long time. Two days ago I was editing EUIP application settings and until now I have not refreshed my CSS files. It adds new classes on the forum and does not add them either. Any advice what to do in this situation? Cleaning the cache in your browser does not help, in cloudflare the same. Thank you in advance for any help.
Last reply by wimg, -
- 1 follower
- 10 replies
- 1.8k views
Hello, 🙂 I suddienly got this message in my ACP : So far, everything was working fine and I do have my cron configured... How can I fix this ? Thank you. 🙂
Last reply by PoC2, -
- 2 replies
- 313 views
After converting my site with 3.5 million posts from vb4 I've just realised that many inline images are now just urls due to the "Allow remote images" setting not being ticked. No worries, I've ticked that now, but now I need a way to rebuild all those posts which are affected. I can't find the option, although I know it exists because it ran for over 24 hours at the end of the conversion process. Any ideas?
Last reply by mawby, -
- 1 follower
- 2 replies
- 282 views
Because I need to cleanup my mailing list, I plan to change the bulk mail option (allow e-mails from admin) for a majority of my members (but not all) and I wonder what is the best way to achieve this. Option 1 I tried downloading the Member List where I changed the option allow_admin_email to the required value and then re-uploading it. However, this does not seem to work as the system cannot overwrite existing members with the same member? Option 2 Other option would be to change the option manually in the database. With about 800 members this would be quite a big job. Option 3 Resetting the allow_admin_option using an SQL command …
Last reply by evcom, -
- 1 follower
- 3 replies
- 324 views
Hello, 🙂 The new topics widget doesn't show there are new answers in topics. It used to appear in bold when there are new posts in the topic. Now, it stays regular (not bold) even if there is a new post in the topic. Is there a way to fix this ? Thank you. 🙂
Last reply by Morrigan, -
- 9 replies
- 385 views
Hi All, There used to be some SQL strict mode problems in the past with upgrading versions, and I am wondering if that is still the case. Basically, I am still running 3.4.8, and a test site with a copy of that board on 4.5.4, on the same server, different domains. The upgrade from MariaDB 10.0 to 10.1 was rather painful and time-consuming, basically because there was a problem with the standard supplied cPanel setup on the server, but that was fixed last night. Next problem is to upgrade from 10.1 to 10.2, but it specifically warns with a critical error regarding the use of strict mode by default when doing the upgrade. I therefore need to know whethe…
Last reply by wimg, -
- 8 replies
- 482 views
Since upgrading to 4.5 the side block - Topic Feed directs all users to the start of the topic instead of the 'last unread' reply. is this an error?
Last reply by bern5, -
- 1 follower
- 4 replies
- 467 views
I'm trying to add Google Adsense to my cloud hosted site, and they gave me a piece of code I have to paste inbetween the <head> and </head> section of my cloud hosted forum. Where and how do I do this? Searched through the admin panel, but did no find a location to add it? Any advice is welcomed!
Last reply by Joy Rex, -
Email logo
by kmk- 2 followers
- 2 replies
- 386 views
Which size could be used for email logo? I would like the logo can be adjusted
Last reply by xtech, -
- 1 follower
- 14 replies
- 560 views
Appreciate the share option is now within the ellipsis menu but can someone provide the code to bring this back out to where it used to be before the update. Even something along this lines of this useful code hack from @V0RT3X666 would be useful:
Last reply by Nathan Explosion, -
- 2 replies
- 370 views
Hello guys, There is a problem with the menu manager while we are trying to "edit" the dropdown menu it's redirecting to a blank page. It is not only with Hebrew language, it's associated with all the LTR Languages. Try it yourself in your community if you use RTL theme, go to AdminCP and set theme to "Right to Left". Then go to AdminCP > System > Menu Manager (app=core&module=applications&controller=menu) > Try edit dropdown menu. while using in English LTR support it will swipe left with the settings. In RTL support it will swipe a blank page, maybe it's an issue with the RTL CSS? @Rikki (something with "right: px / left: 0px" ? something…
Last reply by Ziv Grosu, -
- 1 follower
- 1 reply
- 335 views
Hi everyone, We're using cloud hosted solution with IPS. We've noticed listings by user profiles indicating "dabbler" "onlooker" etc. I see where to setup ranks, but I am wondering - is that the same thing? Wondering why I don't see any of these pre-defined ranks in my panel already. Thanks, Keith
Last reply by Morrigan, -
- 1 follower
- 4 replies
- 400 views
I have a custom page which displays an announcement database I have built (separate from the built-in announcements system). This database syncs with an announcements board where users may post comments. I am using the Category Articles template to display my announcements but I am not happy with how the truncation is working. By default, the template renders the data like so: <section class='ipsType_normal ipsType_richText ipsType_break ipsSpacer_bottom' data-ipsTruncate data-ipsTruncate-size='7 lines' data-ipsTruncate-type='remove'> {$record->truncated()|raw} </section> I would theorize that the data-ipsTruncate-type is what determines how…
Last reply by Foxtrek_64, -
- 2 replies
- 563 views
Hello everyone. Invision Support sent me here. I asked how I can change the background color of a page. They said use CSS because there is no such setting to change. I think it probably uses the same setting in a particular area of the theme and I most likely will have to change that item....but of course it might occur site-wide. Don't like to use custom css because it often becomes dependent on the person that set it up. And that person is not me. Should I just play it safe and revert the background of entire site to default (white)? Thanks, Keith
Last reply by Keith Clark, -
- 3 replies
- 351 views
I have the desired experience set up in Admin CP: But I know each user can override this if they prefer the other options for whatever reason. I am afraid many are defaulted to one of those other methods since I have no idea how long I've had the Admin CP set up this way How can I sweep through and update everyone?
Last reply by bern5, -
- 2 replies
- 351 views
As the title goes, so as you can see, one of my users has 033 nickname, but when quoted, he is listed as 33. I think that is a bug, when you were giving values to usernames. Can this be upgraded?
Last reply by bfarber, -
- 11 replies
- 796 views
What is this and how do i turn it off? "Archived This topic is now archived and is closed to further replies." Example: (goto the bottom of the page) https://forums.aaca.org/topic/220946-i-need-help-identifying-these-transmissions-help-please/?tab=comments#comment-1146320
Last reply by bfarber, -
- 1 reply
- 336 views
Is there a way to force a redirect to a login or purchase access page (not on invision community)? example- the links on the menu go directly to the community, forums, etc. When clicked - if they are not logged in or a member, it would redirect them to the proper login / join page for access. i've looked around and am not finding this option or how I can make it happen- i may have missed it though. thanks!
Last reply by bfarber,
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