David N.

Same issue here right now. Trying to access my site from Firefox on my iPhone redirects to mysite.com/admin/install which yields a blank page. 

I understand that there were issues on 04/25 that are reported on the status tracker, were acknowledged, and have now been resolved (thank you). 

I don't understand why my site was down in all locations tested by uptrend on 04/21, and why this downtime was not reported on the status tracker, or why you are not aware of it. I was trying to ask if that 04/21 issue was related to the 04/25 issues, or if this is an isolated issue that should be troubleshot separately? I see a bunch of errors in my log around the time when I detected the downtime: 

All those errors end with 'MySQL server has gone away', for example: 

SELECT * FROM `cloud_livetopics_topic` WHERE `topic_topic_id`=136254
MySQL server has gone away

Here's the backtrace: 

#0 /var/www/html/107748/system/Db/Select.php(388): IPS\_Db->preparedQuery('/*u324175::u324...', Array, true)
#1 /var/www/html/107748/system/Db/Select.php(446): IPS\Db\_Select->runQuery()
#2 /var/www/html/107748/system/Db/Select.php(370): IPS\Db\_Select->rewind()
#3 /var/www/html/107748/system/Patterns/ActiveRecord.php(138): IPS\Db\_Select->first()
#4 /var/www/html/107748/applications/forums/sources/Topic/LiveTopic.php(40): IPS\Patterns\_ActiveRecord::load(136254, 'topic_topic_id')
#5 /var/www/html/107748/init.php(934) : eval()'d code(87): IPS\forums\_Topic->getLiveTopic()
#6 /var/www/html/107748/system/Content/Item.php(4769): IPS\Content\cloud_hook_ipsContentItem->commentFormElements()
#7 /var/www/html/107748/system/Theme/Theme.php(885) : eval()'d code(5378): IPS\Content\_Item->commentForm()
#8 /var/www/html/107748/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_forums_front_topics->topic(Object(IPS\forums\Topic), Array, NULL, Array, NULL, NULL, Array)
#9 /var/www/html/107748/applications/forums/modules/front/forums/topic.php(643): IPS\Theme\_SandboxedTemplate->__call('topic', Array)
#10 /var/www/html/107748/system/Dispatcher/Controller.php(118): IPS\forums\modules\front\forums\_topic->manage()
#11 /var/www/html/107748/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute()
#12 /var/www/html/107748/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute()
#13 /var/www/html/107748/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\_topic->execute()
#14 /var/www/html/107748/index.php(13): IPS\_Dispatcher->run()
#15 {main}

The very first errors I see in my logs associated to that 04/21 downtime are: 

5 minutes ago, Marc Stridgen said:

This is simply because it was not down as such in most places. It was slow for the most part, so hasnt tripped it

But at the time, uptrends.com showed my site down in all its testing locations throughout the world, as I shared on that screenshot. (Ugh... the anchoring is linking to the wrong post. The screenshot is a little further down.)

1 minute ago, Grant_B said:

We have 100's of pages of errors in our system log from around 4:45pm yesterday to around 6:33pm (UK time) which seems to coincide with this issue - do other see the same? 

I see the same, yes. 

14 hours ago, Jim M said:

Our status page will provide information about incidents which occur on our platform: https://status.invisioncommunity.com/

There were no issues on April 21st with Cloud as a whole.

What does that mean when my site is down but there's no incident listed at https://status.invisioncommunity.com/ ?

Are you mitigating DDOS attack again? Just a few days ago (April 21, 10:20pm CEST), my site was completely down: 

My site is very slow right now, it takes about 10 seconds after I click on a topic name to see the topic. Clicking the notification bell doesn't display notifications. I see the progress wheel turn and nothing. 

The ideal solution would be if any photo/video format could be converted on the fly to something useable, the way Facebook does it. 

Ok so you made your point that you don't agree, but this is my feature suggestion. 😃 Maybe keep the current way of tallying the percentages and make my suggestion an option that you are free to select or not. 

To me it's more useful to know that 100% of voters voted for chocolate, than to know that 66% of the votes casted were for chocolate. I have never seen any poll where each voter can select multiple answers tally percentages like that, but I would love to see an example if you can share one?

In the example I shared in my original post, the poll was something like this: 

What you use Invision Community for? 

• A forum
• A blog
• An eCommerce platform 
• A gallery
• A calendar

... so once the votes are tallied, I want to see something like this: 

• A forum [ 78% ] 
• A blog [ 42% ]
• An eCommerce platform [ 53% ]
• A gallery [ 21% ]
• A calendar [ 38% ]

So that I can quickly conclude "78% of IC users are using it for a forum". 

Here are examples of such polls:

Call it what you want, and then maybe I want a survey and not a polll. 

In my example where 10 out of 10 voters vote "Chocolate" and 5 out of 10 voters vote "Vanilla", what's the point in getting a result that 66.6% of votes are "Chocolate"? I have no interest in that number. If you do, great, only I'm making here a feature suggestion that I think I should have at least the option of counting the percentage of voters, not votes. 

Out of curiosity, can you give me a concrete example of when you would be interested in getting that 66.6% value? What does it represent?

1 hour ago, Morrigan said:

It sounds like if one person votes for option 1 and 2 that it would show 100% on both when really it’s a fifty percent for both options as they chose both equally.

Yes, exactly. It's a fifty percent for both options if you count the votes, but it's 100% on both if you count the voters. I want to count the voters. 

Which ice cream flavors do you like? Chocolate or Vanilla? 

If 10 persons answer and:

• 5 of them answer only Chocolate,
• 5 of them answer both Chocolate and Vanilla,

Then I want the poll results to reflect that: 

• 100% of voters picked Chocolate,
• 50% of voters picked Vanilla. 

Got it, thanks Jim. I've posted in the Feedback forum, there: 

When creating a multiple answer poll, the poll tallies the percentage of votes. I wish it would tally the percentage of voters instead. 

For example in the results below, 53 voters out of 69 have voted for the 2nd answer, I would like to see 76.81% (of voters), and not 22.94% (of votes):

When a poll allows for multiple answers, the percentage are tallied as a percent of answers, when they should be tallied a a percent of voters? 

For example below, 53 voters out of 69 have selected the 2nd answer, that should be 76.81% and not 22.94%?

I added my suggestion in the feedback forum: 

16 hours ago, Randy Calvert said:

One suggestion if this is really bothering you is to change the language string for "Last Visited" to something like "Last Signed In".  

That wouldn't be accurate, since the last visited time is updated when the user session times out. And I'm not interested in knowing when a user last signed in anyway. 

I wish "Last Visited" on the profile page would display "Online Now" while the user is online, just like in the hover card. 

Great, it works! Thanks again. 🙂 

Thanks a lot!

And how can I access that variable inside a script (in JavaScript)?

I am adding a javascript to my global header that will run only if the user is logged in. I've placed the javascript inside this if statement.

      {{if \IPS\Member::loggedIn()->member_id}}
      	
      {{endif}}      

In the script, I need to to replace a variable with the currently logged-in user's email address, either plaintext or encrypted sha256, however I'm not sure how to get that email address? 

Last Visited should state "Online Now" when a user is still online (the same way the hover card currently displays it). 

The way it works now is a bit odd, as mentioned in the following threads: 

Got it, will do. 

Yes, I read what @Matt wrote.

I understand the technical reason behind the behavior. I also agree with Matt that it looks odd (to say the least), and I am hoping that a better solution can be implemented. 

IMO the profile page should say "online now" until the user's session times out. I don't suppose there should be a privacy concern since we can already see "online now" in the user's hover card anyway? 

I am also seeing this in my community, for example a user last visited 33 minutes ago but posted 9 minutes ago. 

Or here's another example: 

Turns out it's not a cache issue; the issue was reported before there: 

Ok I suppose this was the first time I experienced this. Will let you know if that reoccurs. Thanks Marc. 

10 minutes ago, Marc Stridgen said:

I would need more information on this in order to take a look

The user came back so now his "last visited" time has been updated. If this occurs again, what additional information should I provide?