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SoftwareFactory

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  1. Thanks
    SoftwareFactory got a reaction from bouckie in Brilliant Discord Integration   
    Go to ACP > Brilliant Discord (the diamond icon) > Notifications. Click the Create New button and fill the form. Notice that the Topic type is for new topics, and Post is for new topic replies. You can setup both if you want to. If you have any other questions, please let me know.
    Make sure you don't use that specific bot identity for anything else than Brilliant Discord Integration. If it is caused by the app, here are all the reasons it may happen:
    They unlinked their Discord account. An administrator kicked them via ACP. They get banned on your website. There is not. Is there any specific reason not to request it? It could be possibly added as a feature in a future update.
    Seems like Discord drastically increased some of their limits. It will be fixed it in the next update. Thank you for reporting this and sorry for the inconvenience caused by this issue.
    Unfortunately it is not possible, but this is definitely something that could be available in a future update.
  2. Like
    SoftwareFactory reacted to Robins Gupta in Brilliant Discord Integration   
    Go to:
    ACP - Brilliant Discord - Magic Invites (under Behavior Management) - Create New Give the code a name like "YourServerName" Set Expiry to Never Go to Front End:
    Add a widget Widget Settings Invite Select "YourServerName" Save It should work now
  3. Like
    SoftwareFactory reacted to Robins Gupta in Brilliant Discord Integration   
    Hi ErikC,

    I have had similar problems. Here is what i have done.
    First you need to establish that this is a one way communication. Website to Discord. It is not a Discord communication.
    This means that what ever member groups you set in Website will be set for Discord.
    So if your users are joining the website and your default group is "Member" then the discord role associated with "Member" website group will be assigned to them.
    Now if you manually or automatically change the Website member group to "Customer" then only your users will get the "customer" role on discord.
    Which also means that the plugin will remove any roles NOT configured with "Member" website group.
    I hope this answers your question, but a developer input may be more insightful.
  4. Like
    SoftwareFactory got a reaction from Natea in Brilliant Discord Integration   
    By the way, I've got some exciting news for you 🥰
    Brilliant Discord Integration has become one of the most popular third-party apps for Invision Community. It is currently responsible for managing hundreds of thousands members among hundreds of amazing communities.
    It was designed to synchronize roles from website to Discord and not the other way around.
    It was designed to support only a single Discord server.
    It was designed to notify only about content. Only new content. Only from website.
    But it was designed in 2018.
    It's time to move forward. Meet Jimmy
    To make Brilliant Discord Integration even better, we had to completely rethink how it works - starting with the configuration and synchronization process.
    Brilliant Discord Integration is getting its own Discord bot - Jimmy. New customers will no longer need to create their own bots. It also means more reliable and faster synchronization and  endless possibilities for adding new features, such as server-to-website/bidirectional synchronization or multiple server support. It even lets us quickly fix most issues without requiring you to update the app.
    Jimmy is designed with your privacy and security in mind. We'll thoroughly explain it to you why there is absolutely no reason to worry about it.
    The bot is still in development. The transition will be simpler than you think - everything you will need to do is just adding the bot to your Discord server. The app will do the rest.
    Early Access Program
    Brilliant Discord Integration's Early Access Program is for those who want to be first to access all those new features and help us by giving feedback. If you're interested - just fill this form and join our Discord server 🙂
    Support and prices
    We're committed to supporting Brilliant Discord Integration for years to come. Our team is growing - I (the developer of the app) am currently the only person responsible for customer support, but I have started training new support staff and preparing both public and internal support materials.
    In terms of price - for existing customers, renewal price will remain the same.
    If you have any questions, feel free to send me a private message or join our Discord server.
  5. Thanks
    SoftwareFactory got a reaction from David Lim in Brilliant Discord Integration   
    @David Lim since your bot is on 1M+ Discord servers (congratulations, by the way!), you would better create a separate bot for the website. Even if you would be able to specify discord server ID manually, you may experience 429s due to the fact two different applications share the identity, but they don’t exchange data about rate limits.
    Regarding the unverified user registration; I see your point. This has never been brought up before, but I will see if we can provide a setting for that.
    1. Unfortunately not yet.
    2. I am not exactly sure what do you mean by “album integration”. Could you elaborate, please?
    3. This has been a popular request lately, and one will be released soon. For now, feel free to ask any questions.
    4. Guess you have configured your website to disallow “#” in usernames. Search for “Allowed characters in display names” in ACP and modify that setting appropriately.
    1. I will reach out to you in a private message in order to work with you to resolve it.
    2. Go to the Groups page in ACP. When editing any group, you can assign the roles you want to in the Discord Settings tab.
    3. You will probably need to manually enable the widget in your Discord server settings. You can enable it in its Widget section.
  6. Like
    SoftwareFactory got a reaction from haqzore in Brilliant Discord Integration   
    I would love to tell you a little about the upcoming changes to Brilliant Discord Integration. Recently we announced Jimmy - a bot made to optimize synchronization and to make lots of new amazing features possible.
    Now, we want to make sure that Jimmy works fine before we make it available to the general public. And that's why before 1.1 we want to release 1.0.14, which will bring the following things:
    Jimmy role synchronization for Early Access Program members.
    We also want to make sure that the process of transition to Jimmy will be quick and smooth for everyone. This is why 1.0.14 will send data about your groups to our servers to make Jimmy available instantly with the 1.1 update - no matter if you have 100 members or 100,000 members. Enhanced support experience. Private messages (and a single support topic) are very limiting for us. We would like to bring support to a whole new level. We decided to move to Zendesk - a platform used by IPS, Discord and many others. You will be able to create a support ticket on our help center website or contact us via email. On the top of that, we are preparing many helpful guides for you. Unique community identifiers - they really simplify support for both you and us. To get your logs, we would only need to get your confirmation in ACP. Same goes with temporary admin accounts. And thanks to the new built-in marketplace, we are also able to completely kill piracy - your installation will be securely and privately linked to your account on invisioncommunity.com. This is game changing, because our new approach to piracy literally does not require you to do anything more than you would normally do with an app - no license keys or anything like that. Other minor improvements like (finally!) an option to disable logging in with Discord. If it turns out that there are no major issues with Jimmy, then quickly afterwards 1.1 will get released - with Jimmy available for everyone. At this point the app will be able to function without your own bot.
    Before we release 1.0.14, we will publish a document with details how Jimmy keeps you and your communities private and secure. This is as much important for us as it is for you.
    And that is just the very beginning. If you have any questions - feel free to ask! 🙂
  7. Like
    SoftwareFactory reacted to Hisashi in Brilliant Discord Integration   
    Suggestions:
    Ability to thumbnail of Articles (records) when sending notification to discord. Create a programmed message that is repeated, sends at each chosen time. Ex: every 1h, 5h, 24h... Schedule message
  8. Like
    SoftwareFactory got a reaction from haqzore in Brilliant Discord Integration   
    Try adding the following CSS to your theme:
    .bdi-fa-fab-discord:before { content: '\60' !important; } If it doesn't help, then yes, please send me a DM. Thank you.
    I have replied to your private message, again. You had wrote this review in a very similar time you had sent me another message. I have actually seen your second message before I saw the review. I have no idea how did this happen, but your first message was missed - and I am really sorry about that.
    Just for clarification: You had encountered an unusual issue that I have never heard of before, so I asked you for an admin account on your website on October 13th. Then I got them from you on October 16th. I was not able to login and I told you that almost immediately. Later you told me that your problem has been resolved.
    Even later you told me about another complicated issue, but this was not October 16th. I really apologize for the whole inconvenience anyway. Please read my private message and contact me on Discord if you want to. I would love to talk with you.
     
     
     
    To all of you: yes, it is true that recently there were some unusual delays in answering your requests. Now it does not happen anymore. And it is only going to get better.
    We put a lot of effort to serve you as well as possible. There are some great changes coming regarding Brilliant Discord Integration's customer service, support and user experience in general. The world has changed much, and so must we. Stay tuned! 😄
  9. Like
    SoftwareFactory got a reaction from imsandertjeee in Brilliant Discord Integration   
    Please send me your website URL in a private message. I’ll prepare a CSS code for you.
  10. Like
    SoftwareFactory got a reaction from GazzaGarratt in Brilliant Discord Integration   
    By the way, I've got some exciting news for you 🥰
    Brilliant Discord Integration has become one of the most popular third-party apps for Invision Community. It is currently responsible for managing hundreds of thousands members among hundreds of amazing communities.
    It was designed to synchronize roles from website to Discord and not the other way around.
    It was designed to support only a single Discord server.
    It was designed to notify only about content. Only new content. Only from website.
    But it was designed in 2018.
    It's time to move forward. Meet Jimmy
    To make Brilliant Discord Integration even better, we had to completely rethink how it works - starting with the configuration and synchronization process.
    Brilliant Discord Integration is getting its own Discord bot - Jimmy. New customers will no longer need to create their own bots. It also means more reliable and faster synchronization and  endless possibilities for adding new features, such as server-to-website/bidirectional synchronization or multiple server support. It even lets us quickly fix most issues without requiring you to update the app.
    Jimmy is designed with your privacy and security in mind. We'll thoroughly explain it to you why there is absolutely no reason to worry about it.
    The bot is still in development. The transition will be simpler than you think - everything you will need to do is just adding the bot to your Discord server. The app will do the rest.
    Early Access Program
    Brilliant Discord Integration's Early Access Program is for those who want to be first to access all those new features and help us by giving feedback. If you're interested - just fill this form and join our Discord server 🙂
    Support and prices
    We're committed to supporting Brilliant Discord Integration for years to come. Our team is growing - I (the developer of the app) am currently the only person responsible for customer support, but I have started training new support staff and preparing both public and internal support materials.
    In terms of price - for existing customers, renewal price will remain the same.
    If you have any questions, feel free to send me a private message or join our Discord server.
  11. Thanks
    SoftwareFactory got a reaction from GazzaGarratt in Brilliant Discord Integration   
    Thank you for your feedback! Polls are just a part of a content item, but we'll see what we can do.
    This happens when Font Awesome 4 is replaced with version 5. You will unfortunately need to manually adjust your theme's CSS.
  12. Thanks
    SoftwareFactory got a reaction from kmk in Brilliant Discord Integration   
    By the way, I've got some exciting news for you 🥰
    Brilliant Discord Integration has become one of the most popular third-party apps for Invision Community. It is currently responsible for managing hundreds of thousands members among hundreds of amazing communities.
    It was designed to synchronize roles from website to Discord and not the other way around.
    It was designed to support only a single Discord server.
    It was designed to notify only about content. Only new content. Only from website.
    But it was designed in 2018.
    It's time to move forward. Meet Jimmy
    To make Brilliant Discord Integration even better, we had to completely rethink how it works - starting with the configuration and synchronization process.
    Brilliant Discord Integration is getting its own Discord bot - Jimmy. New customers will no longer need to create their own bots. It also means more reliable and faster synchronization and  endless possibilities for adding new features, such as server-to-website/bidirectional synchronization or multiple server support. It even lets us quickly fix most issues without requiring you to update the app.
    Jimmy is designed with your privacy and security in mind. We'll thoroughly explain it to you why there is absolutely no reason to worry about it.
    The bot is still in development. The transition will be simpler than you think - everything you will need to do is just adding the bot to your Discord server. The app will do the rest.
    Early Access Program
    Brilliant Discord Integration's Early Access Program is for those who want to be first to access all those new features and help us by giving feedback. If you're interested - just fill this form and join our Discord server 🙂
    Support and prices
    We're committed to supporting Brilliant Discord Integration for years to come. Our team is growing - I (the developer of the app) am currently the only person responsible for customer support, but I have started training new support staff and preparing both public and internal support materials.
    In terms of price - for existing customers, renewal price will remain the same.
    If you have any questions, feel free to send me a private message or join our Discord server.
  13. Thanks
    SoftwareFactory got a reaction from imsandertjeee in Brilliant Discord Integration   
    By the way, I've got some exciting news for you 🥰
    Brilliant Discord Integration has become one of the most popular third-party apps for Invision Community. It is currently responsible for managing hundreds of thousands members among hundreds of amazing communities.
    It was designed to synchronize roles from website to Discord and not the other way around.
    It was designed to support only a single Discord server.
    It was designed to notify only about content. Only new content. Only from website.
    But it was designed in 2018.
    It's time to move forward. Meet Jimmy
    To make Brilliant Discord Integration even better, we had to completely rethink how it works - starting with the configuration and synchronization process.
    Brilliant Discord Integration is getting its own Discord bot - Jimmy. New customers will no longer need to create their own bots. It also means more reliable and faster synchronization and  endless possibilities for adding new features, such as server-to-website/bidirectional synchronization or multiple server support. It even lets us quickly fix most issues without requiring you to update the app.
    Jimmy is designed with your privacy and security in mind. We'll thoroughly explain it to you why there is absolutely no reason to worry about it.
    The bot is still in development. The transition will be simpler than you think - everything you will need to do is just adding the bot to your Discord server. The app will do the rest.
    Early Access Program
    Brilliant Discord Integration's Early Access Program is for those who want to be first to access all those new features and help us by giving feedback. If you're interested - just fill this form and join our Discord server 🙂
    Support and prices
    We're committed to supporting Brilliant Discord Integration for years to come. Our team is growing - I (the developer of the app) am currently the only person responsible for customer support, but I have started training new support staff and preparing both public and internal support materials.
    In terms of price - for existing customers, renewal price will remain the same.
    If you have any questions, feel free to send me a private message or join our Discord server.
  14. Like
    SoftwareFactory reacted to Unleashed2k in Brilliant Discord Integration   
    Do you have the Font Awesome 5 plugin installed? I had this issue with that plugin installed. 
  15. Like
    SoftwareFactory reacted to Stuart Silvester in Marketplace   
    I have this on my list of things to improve 👍
  16. Like
    SoftwareFactory reacted to Lindy in Marketplace   
    Yes, we had so many issues, so much support overhead and so much customer dissatisfaction with inconsistency and sloppiness prior to 4.5. We only provided cursory reviews for initial submissions and as is often the case, a new product (or resource) tends to start with a base and then future releases build upon that with enhancements. Without screening updates, we were missing some pretty significant issues that broke communities. Couple that with the disorganization of customers manually managing updates for resources, leaving their community in an unstable site with a hodge-podge of outdated third party code, we had to make a decision. Either limit the damage a third party resource could do to a community, which would mean removing some of the flexibility that makes resources so useful -- or exerting control over what's pushed through the Marketplace. We opted for the latter as it ultimately benefits the majority. The majority of contributors from a support and even, to an extent, piracy standpoint. Customers because the resources have far more stringent standards, are screened - even for upgrades - which can only increase confidence and stability in the product. IPS, because the support overhead is reduced due to out of date third party resources, poorly updated resources, etc.
    We recognize there have been a few bumps and I apologize for same. I have the utmost confidence and faith in this change. Regarding approvals, more information regarding the process for critical updates has been posted in the contributor forum - please be sure to follow that forum if you don't already. In short, there's a provision for critical updates. Normal updates should be expected to take 24-48 hours or so, which is typical of an app store based on my research.
     
  17. Like
    SoftwareFactory reacted to Stuart Silvester in Critical Resource Updates   
    Hi,
    I wanted to clarify the process for any critical updates you may need to make that may potentially need a higher priority when it comes to a review. A critical issue would be something that causes a large impacting issue to your resource, such as a fatal error that prevents it from working.
    Submit the new version of your resource with only the fix for the issue, no other bug fixes or enhancements. Specify in the change log what the fix is for (so it's obvious to us what you are fixing). Submit a support ticket asking for an expedited review. Asking for an expedited review doesn't guarantee we'll be able to do it, but we'll try our best where possible.
    Thank you!
    Stuart
  18. Like
    SoftwareFactory got a reaction from JohnnyUSA2k3 in Brilliant Discord Integration   
    The new version has just been approved 🙂
  19. Like
    SoftwareFactory got a reaction from Stuart Silvester in Brilliant Discord Integration   
    The new version has just been approved 🙂
  20. Like
    SoftwareFactory reacted to Makoto in Brilliant Discord Integration   
    I believe they just updated the file description, the file upload itself is probably still pending approval. One of mine from before the Holidays is still on approval too.
  21. Thanks
    SoftwareFactory reacted to Makoto in Brilliant Discord Integration   
    For emergency hotfixes you need pushed out quickly it might not hurt to ping @Daniel F directly, though I believe the IPS team was off on Holiday up until yesterday.
  22. Thanks
    SoftwareFactory got a reaction from H C in Brilliant Discord Integration   
    You'll unfortunately need to wait until 1.0.13.1 is approved (it has been submitted yesterday so I hope it will be approved this week). If you have installed the new version on 4.5, you'll need to disable the app and wait a little.
    We also added a temporary warning in the app description.
    Once again, I apologize for this inconvenience. This should never happen.
  23. Like
    SoftwareFactory reacted to Daniel F in August Marketplace Submissions Recap   
    Hi and welcome to our new series of updates for our contributors.
    We'll highlight the most common mistakes, ways to resolve them and also generic improvement suggestions once a month here:)
     
    As first, I want to apologies that some files took really long to get approved, but we really expected that new submissions and upgrades would have a better quality, but unfortunately >60% of the submissions ( 90% in the first week) were still not following the new marketplace guidelines, which resulted in a devils circle.
     
    Let's recap the last months issues resulting in rejections🙂
    Core Database changes. Version details not changed. Usage of existing IPS error codes in your own code. Usage of \IPS\ROOT_PATH in your code.
    See 4.5 dev changes Upgrade steps trying to process too many data.
    Please try to process data from huge tables in batches instead of iterating over such a big datasource in one step.  
    We're also seeing a huge trend in extra queries and extra joins, which are unnecessary most of the time, please don't be lazy and try to use your common sense and ask yourself what's the preferred solution in this case? A global join each time the object is initialized?  A second query when the object is initialized? Lazy load the data when needed?
    Last but not least, please avoid altering the Groups database table! While we allowed this in the past,  we see a big trend that many developers already use own tables and logic for this too, which works really great. Because of this we'll start to be more strict here, so starting tomorrow any new submissions will have to follow this rule too! 
  24. Thanks
    SoftwareFactory got a reaction from Makoto in Brilliant Discord Integration   
    You'll unfortunately need to wait until 1.0.13.1 is approved (it has been submitted yesterday so I hope it will be approved this week). If you have installed the new version on 4.5, you'll need to disable the app and wait a little.
    We also added a temporary warning in the app description.
    Once again, I apologize for this inconvenience. This should never happen.
  25. Thanks
    SoftwareFactory got a reaction from JoshTX in Brilliant Discord Integration   
    First, for everyone who has not done that yet: don't install the new 1.0.13 update and wait for 1.0.13.1.
    @JoshTX I have just sent you a PM.
    @Morrigan @Taylor M. Sorry for that; 1.0.13.1 has just been submitted with a fix for that and it is waiting for approval. The problem is this may take a few days, and 4.5 will not let you install a new version manually so you will just need to wait.
    @ibinod Thanks for your purchase; I am afraid the best what you can do for now is to disable the app and wait until 1.0.13.1 is available.
    @flashpoint I am sorry, but I am not able to help you with that. You will need to submit a support ticket to IPS.
     
    I will keep you all updated; once again, sorry for the whole inconvenience. I know it is a pain for you and your communities.
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