I see that the debate about a new kind of support is due to differing understandings of this meaning. I agree that "asking questions" is best done on the forum, rather than contacting support in person. BUT I and many others here are talking about a different type of support requests. I contact support when problems arise on the forum (mainly after an update) or I see some bugs, I attach screenshots and screen recordings (which I post to my YouTube account), I provide developers with access to my forum so that they can go in, check and confirm problems. I don’t want to write about this on a public forum, I don’t need a "community support" for these problems (because these problems can ONLY be solved by developers), and maybe I don’t want to show a link to my forum or YouTube account. So yes, I want to be able to address such issues directly to support.