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Jim M

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Everything posted by Jim M

  1. Jim M
    I would advise posting in the appropriate support topic for any third party applications/plugins:
  2. Jim M
    Glad to hear it is working for you now.
  3. Jim M
    My only recommendation would be to uncomplicate your server/network configuration if you're having issues with it. Alternatively, you can hire a server/cloud administrator to assist you. I'm afraid though, this is not a software issue so would be outside our scope of support.
  4. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Jim M
    Please ensure your row format is dynamic for all tables. If you are unsure how to do this, please contact your hosting provider.
  6. Jim M
    Did you have the PHP Redis extension for PHP 8.1? We will grey-out options when it is not installed.
  7. Jim M
    You’ll want to also check ACP > Systems > Applications.
  8. Jim M
    If you're using any third party add-ons, I would suggest disabling all and trying again. If not, we would require access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    For Facebook and Google, have you gone through the appropriate guide? It could have changed since your last implementation:
  10. Jim M
    You will need to restore the files from a backup you took prior to starting the upgrade attempt. As the upgrader has not been ran, the database should be fine.
  11. Jim M
    Sorry, the license in question here has expired. Please renew your license in order to receive support. We also will require access to both communities to troubleshoot what is happening here. Likely, it has not been configured correctly as 401 is permission denied.
  12. Jim M
    Looks like your site has been restored but that value exists so I have created a ticket to see what is happening here during this upgrade step and see if we can resolve this before your next attempt. Please see your email for further correspondence.
  13. Jim M
    While ACP access works, FTP access is not working. Please verify and update both to ensure they are both working.
  14. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Jim M
    Sorry, looks like the error was not included. Could you please reply with it?
  16. Jim M
    Could you please provide a link to the post and the user ID trying to edit it?
  17. Jim M
    Checkout page is definitely available to administrators and any group you wish to have available to it 🙂 . Making it temporarily available for yourself, if you do not plan to allow it indefinitely, when doing activities like this would be advised.
  18. Jim M
    I would advise reading through all pages of the language system guide, if you struggle to find a key, there are tools present such as the in-line key word viewer and visual translator (aka quick translating) to help you. I'm afraid, translating our software itself, is outside our scope of support and so is asking what key is what string, etc...
  19. Jim M
    Can use the language system to change any string in the system:
  20. Jim M
    I've transferred this to a ticket which we can discuss your options available to you. Please check your email for further information.
  21. Jim M
    A reward is an option on posts, which you "reward" someone for doing something. It cannot be assigned via the ACP or automatically so you could use it for what you want but it would include some information on the front-end on random posts and highly manual process.
  22. Jim M
    That is a reward, which is a little different than manual assignment.
  23. Jim M
    A badge in the Achievements system can only be assigned once. If you would like to see this in a future release, I would recommend posting this in our Feature Suggestion forum. Otherwise, yes, this would require an add-on/customization to get what you are looking for here.
  24. Jim M
    It would be advised when converting to UTF8mb4 to always use our conversion tool, as it does seem there were a few issues here.
  25. Jim M
    Sorry for the inconvenience. I have resync'd your license data in ACP -> System -> License Key. This should be resolved for you.
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