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Jim M

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Everything posted by Jim M

  1. Jim M
    Could I confirm that you were logged out of the ACP before applying the constant and then logged in afterwards? If so, please provide us access: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Jim M
    You will need to remove that line as the system performed the recovery and disabled your third party add-ons.
  3. Jim M
    I would advise using Recovery Mode to gain access back and sort out issues here with your third party add-ons:
  4. Jim M
    Sorry, the sort order of posts in a topic are static and chronologically sorted. There is no option in the software to change this.
  5. Jim M
    I see several topics around changing when an invoice is created but none around mass deletion of invoices. If you can't get A, I would suggest at least asking for B if this is something you are dealing with. Having both there will allow our team to better assess your suggestion.
  6. Jim M
    Please add your feature suggestion in our official Feature Suggestion forum so it does not get lost in this support topic.
  7. Jim M
    Sorry, this is not possible in the default follow system. Everything is by manual opt-in.
  8. Jim M
    Sorry to hear you had issues, usually things like this are resolved very quickly and are great examples why you should always keep your license URL up to date (submit a request for HTTPS and www changes to our contact us request form for accounts, we'll do that for you 🙂 ) . The problem is that the system has to apply a lot of these checks before the upgrade happens but after files get applied, the license key may be a good example that we can look further at in putting before, I will bring this up internally. However, in the future, if you are in an issue like this where you are stuck and have not ran the upgrader. You can apply your backup of files that you took prior to the upgrade and that will take you out of upgrade mode. If you have ran the upgrader and are stuck, you would need to restore a full backup (database and files).
  9. Jim M
    You can find the imports here: \applications\core\data\achievements As these are SVGs they can be imported by these files. If you need the exact files, you would want to look at your old server location as these would be there and should have been manually transferred during your server migration.
  10. Jim M
    It is organized by topic, not per post. However, we're beyond our support capacity really for this issue. If you wish to change the existing functionality, please feel free to post in our Feature Suggestion forum for further evaluation.
  11. Jim M
    Also for anyone else who needs to move their community to a different server, please follow these instructions:
  12. Jim M
    Just a button that takes you to our Switch to Cloud landing page 🙂 .
  13. Jim M
    As you're using CloudFlare, please ensure that you have enabled "Trust IP addresses provided by proxies?" in ACP -> System -> Advanced Configuration.
  14. Jim M
    I would advise clearing your browser's cache where you're having issues as things seem OK here.
  15. Jim M
    There is an error reaching out to our license server there. The CloudFront error there that you're experiencing, is that being generated from your server? I see in your ACP -> Support, that your server date/time is off. Please correct this then try again. If you're still having issues, please message me your server's public IP address.
  16. Jim M
    Please ensure you're running the compatibility checker when your server is switched to PHP 8. Currently, it looks like you're running PHP 7.4. As mentioned, in this topic, someone did something similar which led them to resolving the exact error you are reporting here:
  17. Jim M
    Just as a follow up, these aren't necessarily breaking or errors in that will bring down your community. This is just the scanner logging verbose information.
  18. Jim M
    The scanner would still scan the code on your server so it would need to be uninstalled and removed from your server.
  19. Jim M
    One of the following third party add-ons you have installed may be referencing Pages but you do not have it installed so our system is logging this error in the compatibility scanner: applications/communitymap/hooks/systemMember.php plugins/groupnameindicator/hooks/0a7a00036d391608c653ca6abf2a1d41.php plugins/clearnotifications/hooks/a2c19480d6f7796f01c69120f29651b7.php
  20. Jim M
    Sorry, there is no way for users to download their content in the default software. You can certainly provide this as a suggestion in our official Feature Suggestion forum for a future release.
  21. Jim M
    Sorry, it is not clear what you are asking here. If you are wanting to place your Google Analytics, please see: https://invisioncommunity.com/4guides/community-enhancements/external-analytics-r365/ However, please be aware that any custom scripting for custom analytics is outside our scope of support.
  22. Jim M
    Just a quick note, recovery mode does not require access to the ACP 🙂 . You will need access, however, to your server's file system to add or make a change to the constants.php file.
  23. Jim M
    You would need to evaluate this as an SMTP connection. As that is all that the software is performing.
  24. Jim M
    You would need to check this connection from your server with your hosting provider, I'm afraid. You would want to see what is happening with that connection if there is a delay.
  25. Jim M
    Are you seeing any issues with delayed actions that relate to sending email on your community? This would be my guess here. The email being sent for the message notification is delaying the submit action to fully complete. However, when you reload, since it already was submitted to the database, it is there.
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