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Jim M

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Everything posted by Jim M

  1. Jim M
    Do you have any more information about the error you encountered during the process? That would be able to help us guide you more effectively.
  2. Jim M
    They will be able to inform you about the issues happening on the server which are preventing the software from functioning properly.
  3. Jim M
    I’m afraid, this is a hosting error which you would need to get more information from your provider.
  4. Jim M
    If you're testing your configuration, I'd advise using an incognito or private browser as suggested multiple times in this topic. There are cookies present if you have used the ACP which would impact your browsing experience which wouldn't impact others. Otherwise, please post your configuration.
  5. Jim M
    Sounds very much like a configuration issue. Would recommend verifying what you have configured and ensure it is as provided. You'll want to clear the cache in CloudFlare after this as it may have things incorrectly cached too.
  6. Jim M
    Minimally but yes. If you have several guests in the same region, hitting the same page URL, within 15 min, it will indeed only count the first view which caches the page.
  7. Jim M
    Looking at your System Log, I would hazard a guess that your database is experiencing random connectivity/availability issues with the software. There are other errors present in there which indicate this as well. I would suggest contacting your hosting provider to see why this is happening. It may be your community is too popular for the plan you're on and the server can't handle it or there could be a background task running at an inopportune time when your community is the busiest thus causing errors.
  8. Jim M
    PHP 8.2 is not compatible with the core system, just a heads up. Don't think that would cause anything related to what you're reporting but did just want to mention it. I'd highly suggest doing what opentype suggested with comparing files. If there are any differences, I would change your passwords immediately on your hosting panel, FTP/SFTP, our software, etc... Then contact your hosting provider about it.
  9. Jim M
    Spam Defense Logs are all logs for the Spam Defense system. That is correct. As mentioned by my colleague, please provide an example user and we're more than happy to take a look.
  10. Jim M
    Please ensure that the forum is of type "Discussion" and not category. Yes, the secondary group having just the forum you want ABC to see will work.
  11. Jim M
    Unfortunately, both those links show S3 buckets which are owned by yourself. I'm afraid, this is not something which we had access to or could restore.
  12. Jim M
    The same way you set a primary group 🙂 . You can go to ACP -> Members -> Members -> edit the member in question you want to change -> click "Edit" on the user's Groups and select your secondary group(s) you want to add to the user.
  13. Jim M
    Permissions are at the forum level, not topic level in the core software. You would need a third party application to provide this functionality.
  14. Jim M
    Only products that sell physical items are being removed. Digital products are staying.
  15. Jim M
    Thank you, I was able to gain access now. Unfortunately, what I wanted to check did not pan out so I am transferring this to a ticket so we can further investigate. Please watch your email for further correspondence.
  16. Jim M
    Unfortunately, the same error is persisting. Please ensure that you verify the credentials before providing 🙂 .
  17. Jim M
    FTP access is still resulting in incorrect credentials. Please verify and update.
  18. Jim M
    Please be advised I have moved this to a ticket so we can further assist. Please check your email for next steps.
  19. Jim M
    A blank white page is indicative of a suppressed error. You may wish to check with your hosting provider to either disable error log suppression or ensure these are getting properly logged.
  20. Jim M
    This kind of falls in a grey area as the incoming emails for support module is kind of in an "as-is" state due to deprecation. However, I have tagged a developer to this to evaluate if there are any recommendations here.
  21. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Jim M
    In doing this, did you switch to an unmodified theme as well?
  23. Jim M
    Locked this. Please refer to your other topic.
  24. Jim M
    Unfortunately, at this point in time TLS 1.2 is required.
  25. Jim M
    I have removed the sensitive content from your post. This is a public forum so please do not include passwords and contact information. As adlago mentioned, you need to run the upgrader. If you go to /admin/upgrade you can run the upgrader. Please also be sure to login to the Client Area and update your email address if it has changed.
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