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Jim M

Invision Community Team
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Jim M last won the day on April 1

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About Jim M

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    Naples, FL USA
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    Tech, Programming, Cars and Music

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  1. Check that you have all files up to date. You disabled any third-party applications/plugins. You are on PHP 8.0 or 8.1.
  2. This looks like a template file being executed incorrectly. What is the 500 Internal Server Error which you are receiving?
  3. I will address this before your support concern as there is some confusion here. Your account has not been downgraded. You still get the same great support that you used to before except it is now started here via our community. Not only will our staff be attending to your requests but also our clients (handy when you have an issue outside our support hours). You can also search our trove of support requests here for similar to issues like yours (like the below). Our staff still have the ability to securely access your community via the stored details in the Client Area or transfer your topic to a ticket if it requires further attention from our developers. In accordance with the below topic, please go to ACP -> Support and ensure that your database is in UTF8MB4 and in InnoDB.
  4. Sorry, we would not be able to provide customization support into what column is correct here. I can move this to our customization forum if you would like assistance from other clients?
  5. I’m afraid, the software is pulling directly from your php configuration used for where the software is located. You will want to have them check if multiple versions are on your server or if you have a separate configuration file elsewhere causing this variation.
  6. Pages Databases implements our review system so you can certainly create a database system. Create a Database for like "products" or whatever you want your users to review. Create a new record of those and then they can provide a rating and review to it. You can read more about our Pages application in our guide below: https://invisioncommunity.com/4guides/pages/core-concepts/introduction-to-pages-r149/
  7. It does not though, if you have configured it correctly. Paying automatically early, will not impact the expiration date. We utilize this system here for our renewals and it does not change it 🙂 .
  8. If the user has a payment method on file, it will attempt payment per your payment settings in that window. Default setting, I believe, is 7 days. Which is why payment is taken before expiration in those cases. You can, of course, adjust this if you wish.
  9. This is available in a few areas: On registration a user can opt in or out. Through the widget, the user can opt in or out. Then in Account Settings -> Notification Settings -> Newsletter. Then, obviously, when the user receives a bulk mailing, there is an unsubscribe option.
  10. It never has. You're more than welcome to suggest that though in our Feedback forum.
  11. Interesting. I have moved this to our ticket system so we can further investigate. Please watch your email for further correspondence.
  12. The pricing there is $100 more than the previous renewal. Was this a price change or altered there to create this? Was the product duration extended at any point?
  13. That would be for your hosting provider or server administrator to tell you as this is part of your PHP configuration, not the software configuration.
  14. Currently, only Forums topics and posts can be anonymous.
  15. This is indeed the same place: You can try exiting, clearing browser cache, and coming back in if you are not getting the above.
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