You've done the right thing. And, I'm glad you've listened to your customers. Even us small fish, who may not bring in the big bucks, but we are here. And, after all, we are here choosing your products over anyone else. So thank you. I may not always be able to pay at the 6 months renewal, and I may have to wait 2-4 months before I can pay, but you can be sure I pay when I have the funds.
As a side question Matt, with all this talk about support. A lot of us were surprised to find that you moved from your own support ticketing system within commerce and changed to ZenDesk, only then to change again to emails (or whatever you may use internally). Was (or is) Commerce just not up to the job, even if you as a business cannot use it? Is there going to be any development on it as I'm sure it's in need of a massive upgrade by now. As it's still used by a lot of us, it would be nice to see Commerce get a massive overhaul.