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Marc

Invision Community Team
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Everything posted by Marc

  1. Marc
    Please could you provide step by step as to how you are signing up? I know that sounds a strange request, but we are not able to replicate it on your site. When you attempt signup with twitter, it is indeed asking. Also, note we cannot assist further with modifications in place
  2. Marc
    No problem. Enjoy the rest of your day 🙂
  3. Marc
    Twitter we are seeing no issue with, however googles you dont actually have the option selected, which is why you are having issues. We cannot assist with modified software, and we would not advise on the above in any case as you are commenting out security related items.
  4. Marc
    You would need to ensure no files are modified in order to gain assistance with your suite. Note, we would not advise on commenting out of items as you are above.
  5. Marc
    Please could you clarify what you mean here? Are you referring to connecting 2 communities? If so, please see the following which shows how this works https://invisioncommunity.com/4guides/members-and-groups/social-sign-in/connect-two-invision-communities-r297/
  6. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  7. Marc
    Yes, I cannot access the front end of your community through your wordpress SSO
  8. Marc
    Sorry Nigel. While I can get into the back end now, those details dont work with your SSO on the front end
  9. Marc
    It may well be cached. Have you cleared cache in the support area of your admin CP first of all?
  10. Marc
    Not young enough to be doing all that dancing and taking pictures stuff, thats for sure 😄
  11. Marc
    Please respond to your ticket on that if you still have issues
  12. Marc
    I'm still young in my mind. Does that count?
  13. Marc
    This wasnt an issue with the webhook secret in this case, so you can ignore the above. These should retry. It looks like there was an issue with the blocking of stripe, which has now been resolved. We are also working on a solution to prevent reoccurrence of this in the future.
  14. Marc
    These should retry. It looks like there was an issue with the blocking of stripe, which has now been resolved. We are also working on a solution to prevent reoccurrence of this in the future.
  15. Marc
    These should retry. It looks like there was an issue with the blocking of stripe, which has now been resolved. We are also working on a solution to prevent reoccurrence of this in the future.
  16. Marc
    Hope you have that in as a suggestion 😉
  17. Marc
    It is indeed in your email. You will see the response on your email also, once we have a resolution
  18. Marc
    Its interesting, as Ive seen many sites launched on the back of social media. I think the key (and probably the biggest pain point) is finding that reason people want to move from social media and engage on your community. Working with social media platforms rather than seeing them as a competitor will always serve an advantage. After all, they are likely your single largest source of traffic, especially in the initial period of community building.
  19. Marc
    Seen your ticket there, Parker. This has been escalated to we can get these issues looked into
  20. Marc
    A ticket has been created for you on this. Someone will be in contact as soon as possible
  21. Marc
    In your case, it sounds like there werent actually 2 payments. Please could you confirm this?
  22. Marc

    Stripe Auto-Capture?

    Marc replied to Mike I's topic in Feedback

    There has been issues noted only today, however prior to that there wasnt actually an issue on this one. These were setup issues. Have you checked your secret is set up correctly here? AdminCP > Commerce > Payments > Settings > Payment Methods > Stripe If not, you need to check that first. If it is, you need to submit a topic in the correct support area
  23. Marc
    This is what we are trying to determine at present
  24. Marc
    Please check that your secret is added in the admin CP. Have you recently upgraded?
  25. Marc
    What issue are you getting when you attempt login?
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