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Marc

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Everything posted by Marc

  1. Marc
    Those arent related and are resolved on a future release. I will get this reported so we can look into the speed issues
  2. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    You would need to speak to the author of those plugins, this being the case
  5. Marc
    I have created a bug report on that. Thank you for letting us know
  6. Marc
    We use s3 on our cloud environment, so the software is indeed compatible. Of course, you would need to ensure your hosting is using 1.2
  7. Marc
    Please try again now
  8. Marc
    Have created a ticket on this one for you also
  9. Marc
    This would be an issue with your locale unfortunately
  10. Marc
    Ah I see. Thats something you would need to take up with them, unfortunately.
  11. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  12. Marc
    We changed something our end, which has resolved this
  13. Marc
    The issue is they are banned from the site as mentioned. The only way in which to resolve that is to know what IP and email they are trying to use when registering. Without that, its impossible to track them down. Other users would not be having that issue, as they are not logging in using that same IP and email. Unfortunately this is another case whereby facebook make it harder and harder to integrate with them
  14. Marc
    Its difficult to say what issue you may be having there, as its working on this end on your site. That would tend to indicate its very likely your end rather than your sites end. What browser are you using when it breaks?
  15. Marc
    Glad to hear you managed to get that issue resolved.
  16. Marc
    In the first instance, please upgrade to the latest. This will ensure your files are up to date in any case
  17. Marc
    A note has been added to the bug report on these
  18. Marc
    Both actions would do the same, yes
  19. Marc
    Ive split this off into a new topic for you. The first thing I would ask there, is if you have tested without cloudflare being switched on?
  20. Marc
    ^ this is why we like Matt 😄
  21. Marc
    If it makes you feel any better, its been driving me (more) insane 😄
  22. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  23. Marc
    If you are running external caching that is caching files, that would be something in which you would need to manage with your hosting company.
  24. Marc
    As mentioned above, you need to ensure you are backing up before performing any large scale actions such as these. I will get a ticket created for you on this so we can share more private information relating to locations, but I cannot stress enough the importance of backups when performing actions which move files en-masse.
  25. Marc
    No problem at all 🙂
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