SJ77

Does this check only posts or does it work on usernames during registration?

On 2/13/2023 at 12:54 AM, Marc Stridgen said:

It seems your topic was missed there unfortunately. Its just been picked up as you replied, and we now do support on the community. I've got a bug report in for you now, so we can get it addressed

 

Thank you.  Is there any work around in the short term?

What happens if I set maximum results to 1,000,000?

That should capture all my my activity streams and status updates for awhile. But I am not sure if it will blow up my system. LOL

On 3/3/2023 at 4:44 AM, Charles said:

Can you provide the actual url to one of your mp4 files there?

disregard, I now believe it was a "proxy" setting in firefox that was causing the issue.

Thank you

Hi

To reproduce, have any file in downloads approved and available for download. 

Then upload a new version. Use a large enough file that you should be seeing the progress bar.

Now notice that the progress bar doesn't work.

My testing was done without any 3rd party apps, plugins or themes on version 4.7.7

It seems large files fail abruptly to download.  They are coming along with a good amount of speed and then they fail

Any ideas why might be causing this.

I would specifically request that optimizations be made to the getItemsWithPermission() function
Seems like all things and kitchen sink at the moment. Perhaps there is opportunity for SQL optimizations here?
Queries relating to this function are currently the slowest on my site. they regularly show in my slow query log.

1 minute ago, Charles said:

All support on the forums do get our staff's attention. If anything cannot be handled here then we sometimes convert them to a ticket via email.

Thanks, I appreciate that.

HI, That makes sense. Thank you for taking time to elaborate. 🙂

I haven't really used support to much in awhile because I've been on an older version of IPS that isn't supported.

However, I remember I used to pay for priority support and had an area in the "client area" where I could create support tickets.

It was my understanding that the same (or similar) support was still available with the only difference being that now it has moved to the forums. ??

Having some trouble currently so, I submitted my ticket in the forums support area, but my thread was moved to a public area (really didn't want that) and I've received limited official IPS support, despite being on the newest version of 4.7.7 and having a paid for current license.

Please don't mistake this for a rant, as I truly do not mean it to come off that way. I'm 99% sure the issue is that I don't understand the changes to support or how it works.

I am legitimately trying to understand how support works now days.

Maybe it's the case that self hosted no longer has official support?

Would someone kindly elaborate?

Thank you in advance.

To be honest, I kind of wish this thread wasn't here with debate starting etc. I basically just wanted a support ticket with IPS. I thought this is how it worked now days.

6 hours ago, Randy Calvert said:

The OP has numerous changes in upgrading from a version of IPB that is 4 years old:

4.4.9 is just slightly over 3 years old.

6 hours ago, Randy Calvert said:

- Upgrading multiple versions of PHP.  (The new version is most likely not optimized for the current environment.)

Previous was 7.2 now 8.1

6 hours ago, Randy Calvert said:

- Most likely running an older version of MySQL (again also most likely not optimized given the age of the server environment).

Nope was running a version of Maria DB that is only a year old. Still using the same Maria DB

6 hours ago, Randy Calvert said:

- Also has third party plugins that had to be upgraded and while they may still technically work today are not optimized for performance  under PHP8 which absolutely have an impact while under load.

Spent $$$$ (a lot) working with top IPB developers to optimize every single bit of code for both PHP 8 and IPS 4.7.7 (one by one), It very expensive and took months, I am confident I am working with the best people in this regard. 

6 hours ago, Randy Calvert said:

- Was using a CDN to cache until discovering their cache settings were not applied correctly and had to back that change out.

I am 100% confident that I applied the settings correctly.  I did preciously what everyone else is doing. The problem is that users who don't know how to clear their browser cache end up being locked out of the site. I believe others don't notice because only .001% complain. Since I have millions of visitors, I get hit with lots of feedback.

6 hours ago, Randy Calvert said:

but my guess is the OP is not a system administrator that is used to monitoring a system and understanding what that output means to optimize their various system configurations.

I have been a system administrator and developer since the early 2000's. But I also work with other very skilled system administrators and developers. You should know I am not a hobbyist. We are operating a registered corporation and have been in business many years.

6 hours ago, Randy Calvert said:

A LOT has changed in 4 years outside of that single change you reference both in terms of technology and to simply chalk it up to one issue that you disagree with is not fair.  Especially without knowing the configuration before and after.  

I agree, there is no point passing blame around. My thread here is not intended for that. The goal is for solutions only. I want you to know that you have been very generous and kind with your assistance to both me and many others around this community. I really appreciate that Randy. Thank you for being so amazing.

While I am upset that the upgrade has caused (and is still causing me) a lot more stress than ideally I would have wanted, I have nothing but gratitude for the software, the entire IPB team and this community. I feel very blessed to have a business that runs on IPS software

3 hours ago, AlexJ said:

Sorry it doesn't make sense to me and may be because of my rookie experience. Did IPS team confirm that new version is supposed to cause more CPU consumption then previous versions? if not, then something might wrong. 

I am just curious to understand what's causing higher load for your site. 

No IPS did not confirm anything. It’s all my conjecture. As far as what specially is causing it, I wish knew.  perhaps my use case is not compatible. 

After days of experiments and hours of head scratching, I can only conclude that 4.7.7 is more resource intensive than 4.4.9

I suppose I wrongly assumed that it would be more efficient and not less. However, in retrospect, I guess since it is more complex, and doing many more things, it makes sense.

Before upgrading I believe it's important to make sure one has sufficient additional resources available. I was not prepared to go from average load of 8 to average of 25.. shocking!!!  Now my site is really struggling.  There really isn't anything broken per se, thus my next option is to perform emergency migration to a more powerful server.

Again, thank you all for your input. I greatly appreciate it. 🙂

6 minutes ago, Jim M said:

I'm afraid, that is intended. Guest Caching has been removed, as mentioned.

Which is why CloudFlare was offered to me as a solution by a member of IPS staff. Which turns out, also doesn't work due to the aforementioned. Not ideal

On 2/27/2023 at 1:33 AM, Marc Stridgen said:

Glad to hear you found the issue there 🙂 

Yes but I am back to not being able to have guest caching 😞

9 hours ago, Marc Stridgen said:

I would actually recommend disabling all 3rd party as a first instance, and test without. Until you do this, you are just going to be guessing at what may be the cause. By doing this, at least you can either rule it out, or rule it in. If you then find it is, you can start enabling things one at a time till the issue returns.

One thing I would advise on checking first of all, is that none of the table types changed. Ensure they are all INNODB on your server.

All tables are INNODB

with all plugins, theme and apps turned off, site load is still 20 to 25, Same server that ran 4.4 with a load of 8 all day long.
Turn on plugins and apps and load just to 25 - 30 range, 5 points doesn't seem like a lot for those things.

3 hours ago, AlexWebsites said:

Just out of curiosity, are you runing mail bouncer? If so, try disabling it.

If you have other apps/plugins, start disabling one by one to see if anything is causing the hang up.

HI, yes I am using this but.. Why specifically did you call out mail bouncer? Have other been having high load with this one?

IT was cloudflare guest cache settings.  I turned it off, no more complaints

A whole bunch of my users are having the exact same issues. I recently switched to redis session management. Could that have anything to do with it?

22 minutes ago, Randy Calvert said:

Out of curiosity, what does the load look like when third party resources and/or custom widgets/blocks are all disabled?  I’m wondering if there are any that are not playing nice in PHP8. 

It's not really a fair comparison. The reason people use our site goes away without 3rd party resources. (it's basically like having a car without wheels)

With that said, I tried it and the load did go down, but still higher than on 4.4

All of my 3rd party resources were inspected (and or improved) by a really incredible developer prior to upgrade.
At this time, as aforementioned I don't see any errors in the logs.

The main consumer of cpu is mysql so I started checking slow query logs and monitoring process list
The main things are all long running default IPS stuff that aren't anything to do with 3rd party plugins. (such as the example I gave above that was running for over 10 seconds)

I also followed directions on setting up cloudflare for guest caching. I think it might have helped a little but wasn't a golden ticket.

Thank you for your response 🙂

It's been a long time since I can post here and avoid the dreaded "We can't help you because you need to upgrade to the newest supported version"

Now that I am officially on 4.7.7 I suppose I will give this a shot.

This graphic explains it all ...
There are no php errors or system errors coming up. Site is nearly useless.

I do see some slow queries that look like this

IPS\Content\Search\Mysql\_Index::removeClassFromSearchIndex:273*/ DELETE FROM `core_search_index_tags` WHERE index_id IN( SELECT index_id FROM `core_search_index` WHERE index_class=? AND index_author=? 

Any ideas?

Thank you 🙂

6 hours ago, Luuuk said:

As pointed in your other topic the line comes from Kitchen Sink. The matching plugin's options should be "Set a limit on the Number of Attachments per Post" + "Number of Attachments Allowed Per-Post":

I asked again, because Kitchen sink Author says this is not from his application.
Actually I did update kitchen sink setting (as you describe) to say 25, it worked in the forums but not on status updates. (my screen shot above is status updates)

Or at least limit it to 25 files. Any help is appreciated.

59 minutes ago, raincat said:

Hey thanks . . . I'm looking around now, figuring things out.

One possibly concerning thing about possible crashes, if I click on the support tab in the admin panel, it says I have one critical issue and 4 recommendations?

Is that bad?  I'm just so afraid it might be, eek.

Do you not have a test environment?

If your site index page is working that's a great sign. Glad to hear you have worked through it. I think now the worst is over. You can start turning on your plugins and apps 1 by 1 and see if anything breaks. 🙂