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Giray

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Everything posted by Giray

  1. Thanks but that's a real shame and the first time I've ever used a ticket support system that does this. I've used many, including large systems and once the admin takes it, it's his/hers. Imagine a support desk with a hundred open tickets and a ticket comes back from the client, how am I supposed to know it's mine? Now I have to go through one hundred tickets to find the right one???? That might work with a desk that has three open tickets, but not more. l have a feeling I'm going to have a lot of very unhappy members whose questions will not go answered. Not to overly insist, but even from a support standpoint it does not make sense. Once you start helping someone, you do not want multiple admins weighing in and catching up with a ticket, it's a waste of time. I'm surprised I'm the only one this bothers. Anyone else?? Thanks for the quick answer Pete!!
  2. Question: does anyone have large clubs? Like a few hundred members? If so, what happens to the members page, does it paginate or do you just scroll down and down? Thx!!
  3. On a support ticket, every time the client answers, the Assigned To defaults back to Unassigned. Is that normal or a bug? Thanks...
  4. Giray

    Forms Support

    Does anyone know if Forms integrates with clubs somehow? Anyone? *edit* I have a different way of asking this question. I have clubs who want to have forms available to their members only. Is that doable or does the forms application only sit at the top level of the community? Thanks **EDIT** I don't usually BUMP, but it's been a while since I posted and no one else has posted in the topic since. Anyone?? 😇
  5. A much simpler way of explaining my need. This is the current Open type: Everyone can see the club and its posts, but only members can participate. Everyone can join. I need an Open/Close hybrid as follows: Everyone can see the club and its posts, but only members can participate. Users need to ask a leader to join.
  6. Giray

    Newsletters

    Hi @Prank, yes, that's it. Or at least the option to insert the first image of the post. But that's okay, as we've been using it, it's become evident that it's less mission critical than I thought. The manual content, however, I'm still having difficulty with 😓
  7. Thanks Jennifer but, indeed, read only won't work either. I'm stuck between open and closed. I really need a combo of the two. Open content to attract new members to the club, but the ability to moderate who joins! I guess the easiest way to describe it is a Closed club with Guest viewing privileges. I really need this for my business model!!
  8. I know that there is not option for adding granularity to club permissions. What I would like to know is if there is a way to slightly modify one of the types. I would like to have an Open club, non-members can see content, but rather than being able to join without moderation, the club leader has to approve. The problem is that the closed type is the first level that has member control but there is no way to attract new members to it because they cannot see the content. Ideas? Plugin?
  9. Thanks so much. Simple and clear.
  10. 🙄 Forgive the simplicity... What does 'Tracking' do exactly in the support system?
  11. Hi. Any thoughts when you can include the missing 'Promote' fix? Still cannot promote items. Thanks P.S. Just saw about the medical... sincere best wishes!!!
  12. Is there a way for each club to show topics - from its club only - in a sidebar within its own section? Unless I'm missing something, if you put a Topic Feed it pulls it from forums in the main community. Thanks.
  13. I am going to try to 're-upload' the plugin. Not sure if that will help?? *edit* Reuploaded 1.2.1 and still the same problem. Remember, this is on the Activities Tab! @InvisionHQ, did you check there?
  14. Hi. Please see attached image. I do believe 1.2.1 is the latest version of the plugin. And yes, it happens on all clubs. I'll pm you one of the URLs where it's happening.
  15. Hi. Any luck? More importantly, any chance it might be resolved by Friday evening? Long story, but it would really be important that I can get this resolved by then (I'm presenting my community to a group and want to be tip top). Thanks!!
  16. Nope. Spot on. So it must be one of the plugins. I'll check there now. Thanks! Will revert if I find the problem and post.
  17. Hi. Not sure if Clubs Enhancements is involved, just checking... Just upgraded to IPS 4.4.6 and now, on the activity tab, I see two member listing panels, thoughts? Thanks
  18. Hi. Upgraded to 4.4.6. Now I have two member panels on the activity tab. Thoughts what might cause this? Setting I'm missing? Anyone else? Thanks
  19. Giray

    Newsletters

    Please don't all light me up at once 😰 I've tried to read through the thread to figure out how to insert images into the template. Sorry, it's above my paygrade. In short, does anyone have templates with both code and screenshots to show what those templates look like with images inserted? Happy to buy a couple of nice looking templates. Currently my newsletter comes out standard with the items line by line. I just want to dress them up slightly. Again, don't shoot! Thanks!! PS. And I'm still having trouble figuring out manual content. Working on it...
  20. I think I’ll buy new glasses. I’ll look for it later, going to the optician now 🥺
  21. Hi again 😉 So, here's my problem. I am trying to use link directory in Clubs, the idea being that each club can have its 'own' links. The problem is, that if anyone else - the main forum or any other club - has listed that link, you cannot list it again, it come's out duplicate and therefore is rejected. Is there any way to create a function that allows duplicates? Either that or can there be an additional flag that is attached to the club itself so that the link is its own record but can sort of appear again? Thanks Adriano.
  22. Hi. Right, I meant the block. Understood. How often does it refresh the random order? Is it on each page reload or when a new link is posted?
  23. Hi. In the Featured Links widget, what controls the order of appearance? Currently, on my site, the most recent one is actually hidden to the right. Thanks!!
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