SMen

32 minutes ago, Adriano Faria said:

Are you using the marketplace version? If I’m not mistaken I’ve done a custom version of this for a few years ago then this topic isn’t for you. Use the private message if that’s the case.

If you’re using the marketplace version, I can’t reproduce as you can see in the video above.

Disable everything you have from 3rd-party and try this alone.

No ... it's the maketplace version.... but I meant to add above that it IS working fine on my Dev board which is installed in the same manner.  I am hoping IPS can pinpoint an issue elsewhere.  Strangely, the transfer of the birth date is the only issue... other than a number of errors appearing on the users browser.  (So this is more FYI... in case you think of something)

In a way I am the originator of this program. I paid Elam to write it.  He left, then I paid you to rewrite it and gave you the rights to it. Thank you for keeping it alive.  IPS evidently doesn't feel age is an important field....

On 12/9/2021 at 6:52 AM, Adriano Faria said:

No change in core methods; no error logged.

I have attempted everything within my ability to determine why the error is happening.  The error only shows on the users web browser and nothing shows in the error or system logs, which is strange.  Yet no matter the settings, what is on/off.... everything entered in all 20 fields of the registration page are entered into the user account, with the exception of the birth date every time.

I have sent all the information to IPS... and may even send it to the Theme author.  However, I am fairly certain IPS will point me back to this plugin.

4 hours ago, Adriano Faria said:

Nothing has changed; plugin works just fine using IPS 4.6.9 with PHP 7.4.9 or 8.0.11:

Thank you for checking.  I will delve deeper and see why the birthdate did not transfer.

Hello!

It seems the latest monthly update from IPS may have affected this badly.... Can you please take a look?  New members end up NOT having a birthdate on their profile.  They are requested to enter it when they log in, but they would be able to put anything at that point.  Multiple errors at registration now.

Thank you!!

Hello, Problem experienced after most recent update to Lottery when trying to delete a member record.

DELETE FROM `IPS_ lottery_winners` WHERE member_id=32095
IPS\Db\Exception: Table 'xxxxxxx.IPS_ lottery_winners' doesn't exist (1146)

There appears to be a space between IPS_ and lottery....

At least I am guessing that is the reason for the exception being thrown and the member not being deleted....

1.40 *seems* to be working in 4.6x...  but I notice some errors being thrown now and then.  Can not add or change existing rules, but the rules I had in place prior seem to still be operating.

I hope this will be upgraded and maintained.  It's a great app!  I know devs have to prioritize their time and it is a lot of work to maintain everything.  Thank you for that.

Hello Adriano,

I have experienced an issue as well with the last update.  A number of user profiles return a completely empty (white) page.  Not only on the public website, but within the ACP as well.  When I turn off Member's shop all works again.  I don't want to uninstall and reinstall, possibly causing more issues, without your advice first.  I have cleared cache, restarted server, etc... all to no avail.  I don't see any specific error or system logs (not that I really know what to look for..)

Any thoughts?

3 minutes ago, SMen said:

Hello Adriano,

I have experienced an issue as well with the last update.  A number of user profiles return a completely empty (white) page.  Not only on the public website, but within the ACP as well.  When I turn off Member's shop all works again.  I don't want to uninstall and reinstall, possibly causing more issues, without your advice first.  I have cleared cache, restarted server, etc... all to no avail.  I don't see any specific error or system logs (not that I really know what to look for..)

Any thoughts?

 

Apologies, that was premature.  Seems the two hook files you uploaded fixed my issue as well!!

Many thanks!!

Yes.  The App settings.  Found that no one had "view" rights under the permissions tab. 

17 minutes ago, Adriano Faria said:

I don’t remember the solution @Sethhh. made. It wasn’t something in the plugin so I tagged him to remind us.

Thank you.  I investigated a bit further and found that the permission settings had changed and needed to be updated for Member Country.  Once I did that, all is right again. 

@Adriano Faria I am having a similar issue.  Country flags have stopped appearing throughout my community.  Language selector flags appear with no issue. 

Following advice above, I uninstalled and reinstalled member country to no avail.  Have re-cached multiple times and restarted the server.  Country flags do not appear in the IPS default themes nor in my default theme created by IPSFocus.

Can you offer any advice?

Thank you

3 hours ago, mcsg said:

@SMen Wondering if you can post or DM the subscription expiration script? We can move the request to a developer forum if needed.

Hi Mike,

Just using a simple MySQL Delete command....

DELETE FROM <DBNAME>.IPS_nexus_member_subscriptions
where sub_active=0

Change <DBNAME> to your database name, and assumes you are using the default prefix IPS_

2 hours ago, Morrigan said:

@SMen and @Paul E. If you read the post that Brandon linked this is coming in 4.5.

That's not the core issue that the person is reporting here.

No, it is clearly the addition of a free trial option.... which has a renewal built in.  It does not address a time restricted subscription with no renewal.  And as you stated, not the main purpose of my post, just on the list of my wishes.

1 hour ago, Paul E. said:

So, in other words, you'd like a time limited subscription (10 days/years/whatever), with no option to renew (or a limited number of renewals from 0-X).

As it stands, there are perpetual subscriptions and time limited with renewal always as an option.

Yes.  Any non-recurring subscription is presently perpetual.

6 hours ago, Morrigan said:

No. I fully understood what you explained. But I don’t have that issue. I have members with expired subscriptions that can still go and subscribe. Also my members can upgrade/downgrade at any time.

Hey, that is absolutely wonderful for you!  Not really sure how that can be.  IPS clearly stated that it is "By Design" that when a subscription expires, the member can ONLY renew that expired subscription.... and that is the issue I am facing.

4 hours ago, bfarber said:

We actually improved Subscriptions in 4.5 to explicitly support "free trials" (and similar setups) - is there any reason you don't use this built in functionality where I believe you wouldn't be running into the issues you are having?

Thank you Brandon.  Yes, I am aware.  No problems with the Free Trial feature brought into the conversation by @Morrigan.  My issues do not involve that feature.  Simply changing from one subscription package to a different one AFTER a subscription expires.

I'm not sure why there is difficulty grasping what I have explained... but having read about 60 of the messages that looked similar to mine, there are dozens of users experiencing the same issues.

Hi @Morrigan,

I think perhaps you misunderstood the scenario, or I did not explain it clearly enough.  I have multiple subscription packages.  One of them is named "10-Day Trial".  Because it is not recurring, when I receive notice that a member has subscribed to it, I manually add an expiration date.  Otherwise it would be perpetual.

If you have multiple subscriptions packages available, then log in as any member with a expired subscription.  You will find that the member has no option other than to renew that subscription.  There are no other options.

There is no "Free Trial", no problem upgrading as long as the subscription has not expired.  Nothing wrong with my settings.   As stated, I was unaware the issue even existed until a member brought it to my attention.

While an avid supporter of IPS, Subscriptions has always been a sore spot for me.  I offer a number of varied subscriptions but didn’t realize until recently that if a member chose the “10-day Trial” (Which I have to manually add an expiration date), that member can never choose a different subscription, say Annual, unless the member upgrades within the 10-day trial! 

Some of you probably remember the Subscription Manager program written by Michael McCune.  I believe Brandon Farber later took it over?  It was excellent.  I don’t know why it was so crippled within Commerce.  In fact, the only reason I pay for Commerce is for Subscriptions.  Yes, Support Tickets are nice, but can easily be moved to PM or Email.

Okay… So what to do?  If the subscription wasn’t active (thus inactive) and the member could renew it, only it and nothing else, I chose an inactive subscriber and manually cancelled his subscription through Commerce.  That was WORSE!!!  Now he couldn’t renew that subscription or purchase anything at all.  After cancelling in Commerce, now it gave me the option to DELETE.  But THAT forced me to mark the transactions as denied or refund. No, no, no…. However, deleting it did allow the member to be able to purchase any new subscription.

My work around:  I wrote a script that deleted all EXPIRED subscriptions from the table nexus_member_subscriptions but left all transaction data in place.

I chose to share this experience and my “fix” because all of my issues have already been presented, multiple times, in this forum.  I agree with a mass of users that IPS needs to give some “love” to subscriptions and Commerce.  I have three major requests:

1.           I don't care about “inactive” subscribers, only “active”.  Yes, a history of subscriptions would be desirable and welcome, but not at the cost of limiting the sites income stream by preventing members from subscribing.
2.               A much more friendly end-user interface to downgrade, upgrade, or cancel a subscription.   AND truly have it removed if they cancel it.
3.         A NON-RECURRING time-based subscription.  If it is 10-days, 30-days, or 365-days…. No matter….  It provides the benefit, reverts, and disappears.

@InvisionHQ I am not beyond apologizing when I am wrong, and I am certainly wrong for making a judgement of your "character".  You DID indeed respond to me in the Members Age Topic, directing to following this update topic.  However, in the last 9 or 10 weeks, multiple requests in this thread have asked for an update and there has been no response until now.  I even mentioned in a post that you were likely working on Paid apps first before free apps.  Totally understandable.

I offer my public apology to you for attacking your character.  It was wrong of me to do that, regardless of the situation.

1 hour ago, Noble~ said:

If you look back on his posts you can see clearly see he has been updating them one at a time.👍

I have read the whole thread, thanks, and messaged.  There is absolutely no reference or response to MEMBERS AGE, despite multiple member requests for status update.

On 11/16/2020 at 3:23 AM, bearback said:

sorry to ask again i know your busy is members age going to be updated to 4.5, thank you

Author/Developer has not responded to any requests regarding Member's Age since the release of 4.5.  Personally, I find it rude and unprofessional.  A true insight into the character of the Developer and what you can expect of any app they may author.  Really, how difficult is a response?  "I have abandoned the app" or " I have not yet realized the time to upgrade it"?   Thumbs down. 😞

Hello,

I recently purchased as I liked the options that were offered.  Specifically offering deactivation or delete.  However, the other delete apps give the Admin the option of what to do with member content.  I can't find that in this app.  Our Terms define that the site owns posted public content, so we anonymize that content with guest_(username).  Personal info, PM's. etc. are deleted.  Did I miss a setting somewhere?

Second, a suggestion that would be most helpful....

There is a "Reasons" log, should the member choose to provide a reason.  Yet, there is no activity log created on the member account or any administrative notification whatsoever to show the action the member has taken.  Short of creating an isolated usergroup, could the Reason log be expanded to include all activity?  Deactivation, Reactivate, Deletion Pending. Deletion Cancelled, Account Deleted, etc..  ??

Would provide a most needed audit trail.

Looking forward to an answer regarding content, and thank you for considering my enhancement request!

12 minutes ago, svit said:

As someone else mentioned, we too don't get countries saved as per members' choices, instead, other countries are getting assigned, which makes the app unusable for us, unfortunately. If you could have a look at it would be appreciated.

I don't know if this helps or not, but I find that no matter what country is assigned/changed, it will revert back to the country of the registration IP address.  We haven't allowed registration when using an active VPN for some time, but some older members had used one. I manually changed their registration IP to the appropriate country to correct.

@InvisionHQ, I thought maybe you had forsaken this thread.  I can imagine any major update like this is quite a demand on time.  Can you please update us on Member Age?  While I have certainly supported your apps, I also rely heavily on this particular free one.  Knowing it's fate would be a great help.....

Thank you.

I attempted to merge two members today.  Discovered a potential problem with Members country.  Some of the error message below:

UPDATE `IPS_memberscountry_members` memberscountry_members  SET `mc_member_id`=28872 WHERE mc_member_id=13641
IPS\Db\Exception: Duplicate entry '28872' for key 'PRIMARY' (1062)
#0 /home/public_html/system/Db/Db.php(1161): IPS\_Db->preparedQuery('/*database...', Array)
#1 /home/public_html/applications/memberscountry/extensions/core/MemberSync/Flags.php(35): IPS\_Db->update('`IPS_memberscou...', '`mc_member_id`=...', 'WHERE mc_member...')

19 hours ago, bearback said:

did members age get approved for 4.5.2 ?

I don't think it has even been submitted yet.... I'm guessing paid applications get first priority, and Member's Age was a free plug-in.  I notice that its downloads are comparable with many of the paid apps, and I wouldn't have complained about paying for it then or now.  I just hope it is on the list sometime soon 😞

Members Age was voted for back on August 20... But I cast an up-vote for it as well 😉  A necessary and needed app for my site.  Thanks!