Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted December 26, 20231 yr After I enter username and password, I confirm with "Continue" ("Nadaljuj" on screenshot) and cannot continue to step 3. The loading icon appears for a second and screen with step 2 appears again as indicated on below screenshot.
December 26, 20231 yr If you open up your browser console, are you seeing any errors? My assumption is likely a server error on your end is happening here and it is unable to continue. However, you can always perform a manual upgrade:
December 26, 20231 yr Author There are some errors in console Edited December 26, 20231 yr by Davidus
December 26, 20231 yr 1 minute ago, Davidus said: There are some errors in console Those are not errors but rather warnings and are fine. Shouldn't be an error in of itself.
December 26, 20231 yr Author Could missing PHP extensions be the culprit? What are the PHP extension requirements for 4.7.14?
December 26, 20231 yr 6 minutes ago, Davidus said: Could missing PHP extensions be the culprit? What are the PHP extension requirements for 4.7.14? PHP extensions would like cause errors and not be able to run the software so I don't believe that would be it. I can take a look: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
December 26, 20231 yr Author @Jim M Following dialog window appears when I click "Review/Update Access Information". Edited December 26, 20231 yr by Davidus
December 26, 20231 yr 6 minutes ago, Davidus said: @Jim M Following dialog window appears when I click "Review/Update Access Information". Correct. You would need to insert the information there for us to access.
December 26, 20231 yr Author @Jim M I updated information in that dialog window. However, I need to add that when I tried to log in to ftp server with FileZilla, I get some of the following output: Status: Logged in Status: Retrieving directory listing... (some of the "Command:" and "Response:" messages in between) Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing
December 26, 20231 yr Unfortunately, the ACP credentials are invalid. Please verify and try again. 2 minutes ago, Davidus said: I updated information in that dialog window. However, I need to add that when I tried to log in to ftp server with FileZilla, I get some of the following output: Status: Logged in Status: Retrieving directory listing... (some of the "Command:" and "Response:" messages in between) Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing You would need to contact your hosting provider if you're having issues here.
December 26, 20231 yr Author 7 minutes ago, Jim M said: Unfortunately, the ACP credentials are invalid. Please verify and try again. Sorry, my mistake. It is now corrected, please try again.
December 26, 20231 yr Running this as a test, I did not have any issues. My guess is that you used incorrect credentials for the Client Area login there. Please go to /admin/upgrade in the browser to finish the upgrade.
December 27, 20231 yr What is the solution? I am having the same issue. It's not accepting my Invision credentials. I have verified that I am using the correct credentials. It doesn't give any errors, it just keeps redirecting to the login form.
December 27, 20231 yr 9 hours ago, ProSkill said: What is the solution? I am having the same issue. It's not accepting my Invision credentials. I have verified that I am using the correct credentials. It doesn't give any errors, it just keeps redirecting to the login form. At step 2 of the upgrade, you will need to insert your Client Area credentials, not your Administrator credentials for your community.
December 28, 20231 yr 11 hours ago, Jim M said: At step 2 of the upgrade, you will need to insert your Client Area credentials, not your Administrator credentials for your community. That's what I did. I've been a client for at least 8 years. I am very familiar with the process. It's not taking my client area credentials.
December 29, 20231 yr On 12/28/2023 at 1:39 AM, ProSkill said: That's what I did. I've been a client for at least 8 years. I am very familiar with the process. It's not taking my client area credentials. Could you please confirm exactly what message it is you are getting?
