Davidus Posted December 26, 2023 Share Posted December 26, 2023 After I enter username and password, I confirm with "Continue" ("Nadaljuj" on screenshot) and cannot continue to step 3. The loading icon appears for a second and screen with step 2 appears again as indicated on below screenshot. Link to comment Share on other sites More sharing options...
Jim M Posted December 26, 2023 Share Posted December 26, 2023 If you open up your browser console, are you seeing any errors? My assumption is likely a server error on your end is happening here and it is unable to continue. However, you can always perform a manual upgrade: Link to comment Share on other sites More sharing options...
Davidus Posted December 26, 2023 Author Share Posted December 26, 2023 (edited) There are some errors in console Edited December 26, 2023 by Davidus Link to comment Share on other sites More sharing options...
Jim M Posted December 26, 2023 Share Posted December 26, 2023 1 minute ago, Davidus said: There are some errors in console Those are not errors but rather warnings and are fine. Shouldn't be an error in of itself. Link to comment Share on other sites More sharing options...
Davidus Posted December 26, 2023 Author Share Posted December 26, 2023 Could missing PHP extensions be the culprit? What are the PHP extension requirements for 4.7.14? Link to comment Share on other sites More sharing options...
Jim M Posted December 26, 2023 Share Posted December 26, 2023 6 minutes ago, Davidus said: Could missing PHP extensions be the culprit? What are the PHP extension requirements for 4.7.14? PHP extensions would like cause errors and not be able to run the software so I don't believe that would be it. I can take a look: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Davidus Posted December 26, 2023 Author Share Posted December 26, 2023 (edited) @Jim M Following dialog window appears when I click "Review/Update Access Information". Edited December 26, 2023 by Davidus Link to comment Share on other sites More sharing options...
Jim M Posted December 26, 2023 Share Posted December 26, 2023 6 minutes ago, Davidus said: @Jim M Following dialog window appears when I click "Review/Update Access Information". Correct. You would need to insert the information there for us to access. Link to comment Share on other sites More sharing options...
Davidus Posted December 26, 2023 Author Share Posted December 26, 2023 @Jim M I updated information in that dialog window. However, I need to add that when I tried to log in to ftp server with FileZilla, I get some of the following output: Status: Logged in Status: Retrieving directory listing... (some of the "Command:" and "Response:" messages in between) Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing Link to comment Share on other sites More sharing options...
Jim M Posted December 26, 2023 Share Posted December 26, 2023 Unfortunately, the ACP credentials are invalid. Please verify and try again. 2 minutes ago, Davidus said: I updated information in that dialog window. However, I need to add that when I tried to log in to ftp server with FileZilla, I get some of the following output: Status: Logged in Status: Retrieving directory listing... (some of the "Command:" and "Response:" messages in between) Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing You would need to contact your hosting provider if you're having issues here. Link to comment Share on other sites More sharing options...
Davidus Posted December 26, 2023 Author Share Posted December 26, 2023 7 minutes ago, Jim M said: Unfortunately, the ACP credentials are invalid. Please verify and try again. Sorry, my mistake. It is now corrected, please try again. Link to comment Share on other sites More sharing options...
Jim M Posted December 26, 2023 Share Posted December 26, 2023 Running this as a test, I did not have any issues. My guess is that you used incorrect credentials for the Client Area login there. Please go to /admin/upgrade in the browser to finish the upgrade. Davidus 1 Link to comment Share on other sites More sharing options...
Davidus Posted December 26, 2023 Author Share Posted December 26, 2023 Thanks, entire upgrade now went quite well Jim M 1 Link to comment Share on other sites More sharing options...
ProSkill Posted December 27, 2023 Share Posted December 27, 2023 What is the solution? I am having the same issue. It's not accepting my Invision credentials. I have verified that I am using the correct credentials. It doesn't give any errors, it just keeps redirecting to the login form. Link to comment Share on other sites More sharing options...
Jim M Posted December 27, 2023 Share Posted December 27, 2023 9 hours ago, ProSkill said: What is the solution? I am having the same issue. It's not accepting my Invision credentials. I have verified that I am using the correct credentials. It doesn't give any errors, it just keeps redirecting to the login form. At step 2 of the upgrade, you will need to insert your Client Area credentials, not your Administrator credentials for your community. Link to comment Share on other sites More sharing options...
ProSkill Posted December 28, 2023 Share Posted December 28, 2023 11 hours ago, Jim M said: At step 2 of the upgrade, you will need to insert your Client Area credentials, not your Administrator credentials for your community. That's what I did. I've been a client for at least 8 years. I am very familiar with the process. It's not taking my client area credentials. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 29, 2023 Share Posted December 29, 2023 On 12/28/2023 at 1:39 AM, ProSkill said: That's what I did. I've been a client for at least 8 years. I am very familiar with the process. It's not taking my client area credentials. Could you please confirm exactly what message it is you are getting? Link to comment Share on other sites More sharing options...
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