Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted December 12, 20231 yr Since the last 3 days, we have had tons of guest checkout resulting in 700+ abandoned carts. Anyway to stop that, please help.
December 12, 20231 yr Only really to force an account to purchase, unfortunately. It may be better trying to locate the IPs of these guests and blocking at a server level though
December 12, 20231 yr Author Thanks Marc, any help on how to identify the guest IP making checkout, so we can block at server level? Also I hope it's not IPS but that making 1 checkout re occur few times, as when I make a guest checkout with incognito mode, it made same subrictiption checkout few times after few minutes. Can you please confirm on this as well? Thanks in advance.
December 12, 20231 yr 7 hours ago, Gauravk said: Thanks Marc, any help on how to identify the guest IP making checkout, so we can block at server level? Invoices would not log the IP address of the user, I'm afraid. You would need to check if there were any error logs or check your server's access log. 7 hours ago, Gauravk said: Also I hope it's not IPS but that making 1 checkout re occur few times, as when I make a guest checkout with incognito mode, it made same subrictiption checkout few times after few minutes. Can you please confirm on this as well? There is no known bug which would create multiple invoices/purchases through guests checking out and registering.
December 14, 20231 yr What you need to do is only permit registered users to make a purchase. Do not allow guests to make a purchase. We got hit several yrs ago with a similar situation. We got attacked in our donation prompt as we permitted guests to make donations. Big mistake. Inivision did a fix in commerce where only registered users (not guests) could access the donation box. Edited December 14, 20231 yr by elonegenio