Joey_M Posted October 15, 2023 Share Posted October 15, 2023 I am told it's installed, but the options greyed out to me. I can't find any help files on this. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted October 15, 2023 Share Posted October 15, 2023 Redis may be installed, but if the option is still greyed out then the PHP extension for Redis is very likely not loaded. Link to comment Share on other sites More sharing options...
Adriano Faria Posted October 15, 2023 Share Posted October 15, 2023 4 minutes ago, Joey_M said: I can't find any help files on this. Link to comment Share on other sites More sharing options...
Joey_M Posted October 15, 2023 Author Share Posted October 15, 2023 1 hour ago, Adriano Faria said: Seriously, I searched! I searched 'cache' in the guide and found nothing. Thanks, @Adriano Faria and @Nathan Explosion. It's not very helpful though. What extensions should there be? Link to comment Share on other sites More sharing options...
Randy Calvert Posted October 15, 2023 Share Posted October 15, 2023 It’s literally a PHP extension called php-redis. https://github.com/phpredis/phpredis You might be able to install it through yum/apt, if not it can generally be installed through pecl. https://developer.redis.com/develop/php/ Just having the Redis application installed does not mean PHP can talk to it. It’s similar to how MySQL support needs to be added to PHP for it to work. 🙂 Joey_M 1 Link to comment Share on other sites More sharing options...
Joey_M Posted November 14, 2023 Author Share Posted November 14, 2023 I had it working fine, but today I woke up to a message saying Redis is not configured. I have since lost the option to use it. I am using DirectAdmin (not cPanel). The commend to see if Redis is work, said that it wasn't found and further below mentioned it was running. I have since managed to get it to report as it's running, but I still have no options to use it. Link to comment Share on other sites More sharing options...
Joey_M Posted November 14, 2023 Author Share Posted November 14, 2023 Sorry I should note, last night DirectAdmin wanted me to update Redis which I did. I believe this is the second time of doing that though. Link to comment Share on other sites More sharing options...
Jim M Posted November 14, 2023 Share Posted November 14, 2023 Did you upgrade PHP recently too? If so, check that the PHP module is still installed/working/compatible. If you are unsure, contact your hosting provider for assistance. Joey_M 1 Link to comment Share on other sites More sharing options...
Joey_M Posted November 14, 2023 Author Share Posted November 14, 2023 Yeah, that's the thing and it's now been sorted. The PHP version had also been upgraded, I can now configure it. Thanks, Jim. Link to comment Share on other sites More sharing options...
Joey_M Posted November 16, 2023 Author Share Posted November 16, 2023 I keep seeing an error stating that the cache method isn't working correctly, in the support part of the ACP - it says the configuration is incorrect. Redis Server: 127.0.0.1 Password: 6379 Link to comment Share on other sites More sharing options...
Jim M Posted November 16, 2023 Share Posted November 16, 2023 11 minutes ago, Joey_M said: I keep seeing an error stating that the cache method isn't working correctly, in the support part of the ACP - it says the configuration is incorrect. Redis Server: 127.0.0.1 Password: 6379 Only your hosting provider would be able to tell you what is correct. Link to comment Share on other sites More sharing options...
Randy Calvert Posted November 17, 2023 Share Posted November 17, 2023 The settings take several min to update. So if you change it, you might want to wait 15 min Joey_M 1 Link to comment Share on other sites More sharing options...
Joey_M Posted November 17, 2023 Author Share Posted November 17, 2023 18 hours ago, Randy Calvert said: The settings take several min to update. So if you change it, you might want to wait 15 min Thank you, I've confirmed the details are what Redis states. Could CloudFlare be the reason? Link to comment Share on other sites More sharing options...
Jim M Posted November 17, 2023 Share Posted November 17, 2023 CloudFlare is typically external traffic coming in, not internal traffic. Would check your System Log to see if there is any more information as to why you're getting this warning. Link to comment Share on other sites More sharing options...
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