Cache not working — ACP warning

[bradl]

"Caching is not working correctly, please contact support for further assistance." 

Tried manually flushing cache after applying September update — no change.

[I_cant_Swim_]

I have that as well.

[David N.]

Same here, in the middle of a theme update... 🙄 

Ok now I've completely lost my navigation menu because of this issue. I tried to restore default in the menu manager but never clicked the blue "Publish" button and yet the changes are now live, so my custom menu is completely gone. 

😡

 

 

Edited September 11, 2023 by David N.

[I_cant_Swim_]

the warning is now gone... no word yet from support.

...And now the warning is back again.... Support? Anybody?

Edited September 11, 2023 by I_cant_Swim_

[David N.]

I no longer see the warning here, and my menu looks like it was magically restored (to a wrong version). I can't tell what's going on. 

[Jim M]

Thank you for reporting this. We are looking into what may be causing the issue.

[Matt Finger]

Thanks for reporting this issue, we believe it should be resolved now, let us know if you are still having issues.

[David N.]

11 minutes ago, Matt Finger said:

Thanks for reporting this issue, we believe it should be resolved now, let us know if you are still having issues.

I'm still having an issue.

My issue is that I was using the menu manager to edit my menu while this issue occurred. Since then I'm seeing a different menu in my menu manager than what I'm seeing live. I don't know how to "reset" the menu manager so it shows me my current, live menu, so that I can continue editing it? 

Edited September 11, 2023 by David N.

[Jim M]

8 minutes ago, David N. said:

My issue is that I was using the menu manager to edit my menu while this issue occurred. Since then I'm seeing a different menu in my menu manager than what I'm seeing live. I don't know how to "reset" the menu manager so it shows me my current, live menu, so that I can continue editing it? 

Would advise creating a new topic on that so it is not to get interlaced with this one.

[David N.]

Ok. 

[I_cant_Swim_]

@Jim M, thanks for the info. I'm glad you could solve the issue... whatever it was. Now, instead, the admin panel show a new alert:

Locked Task: viewupdates

One of the routine maintenance tasks which run in the background has failed several times, which may indicate a configuration issue.

• Application/Plugin
  System
• Task
  viewupdates
• Last Run
  2 hours ago

You should check the logs for any indication of the issue or attempt to run it manually. If the task does not run successfully and you require further assistance, please contact support.

 

Does this have anything to do with the issue? It wasn't there before.

 

 

 

[David N.]

I get the same here: 

[Markus Jung]

Same here (cloud). And “Run now” throws another error (2C124/2). The protocol is empty.

[Matt]

If you go to Settings > Advanced Configuration and under the tasks block, click on "View Tasks" in the description, you should see the view updates task with a lock next to it, click that and then it should run ok.

[Markus Jung]

I did that. The notification is still there. If I click on “Run now”, I get this error:

Quote

ArgumentCountError: Wrong parameter count for Redis::zRem() (0)
#0 /var/www/html/107712/system/Redis/Redis.php(250): Redis->zRem('topic_views')
#1 /var/www/html/107712/applications/core/tasks/viewupdates.php(86): IPS\_Redis->__call('zRem', Array)
#2 /var/www/html/107712/system/Task/Task.php(375): IPS\core\tasks\_viewupdates->IPS\core\tasks\{closure}()
#3 /var/www/html/107712/applications/core/tasks/viewupdates.php(125): IPS\_Task->runUntilTimeout(Object(Closure))
#4 /var/www/html/107712/init.php(936) : eval()'d code(23): IPS\core\tasks\_viewupdates->execute()
#5 /var/www/html/107712/system/Task/Task.php(274): IPS\core\tasks\cloud_hook_coreTasksViewupdates->execute()
#6 /var/www/html/107712/applications/core/modules/admin/settings/advanced.php(751): IPS\_Task->run()
#7 /var/www/html/107712/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\settings\_advanced->runTask()
#8 /var/www/html/107712/applications/core/modules/admin/settings/advanced.php(38): IPS\Dispatcher\_Controller->execute()
#9 /var/www/html/107712/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\settings\_advanced->execute()
#10 /var/www/html/107712/admin/index.php(13): IPS\_Dispatcher->run()
#11 {main}

And the lock is back where it was.

[Matt]

Thanks, we're currently investigating.

[FM Graphics]

@Matt The same here Matt after following the instructions.

I get the same message as Markus above.

Edited September 12, 2023 by FM Graphics

[Jim M]

Please apply the patch in ACP -> Support. This should hopefully resolve the remaining issue here.

[Markus Jung]

9 hours ago, Jim M said:

This should hopefully resolve the remaining issue here.

It did for me. Thanks.

[I_cant_Swim_]

Took a moment after installing the update, but it worked! Thanks @Jim M

[Marc]

Glad to hear things are now working for you 🙂 

[David N.]

I installed the patch, then ran the task, and then the warning disappeared. Thanks!