Nigel Moore Posted August 29, 2023 Share Posted August 29, 2023 Hello guys, We had this problem that the default profile photo was deleted or somehow removed or gone. Is there a possiblity that it somehow gone or removed after update? Im pretty sure it was not deleted as I was the only person responsible updating the IPB and for sure I did not removed it. Our default profile photo is a custom image, so just wondering what might cause it? Thanks -Allan, of Team Nigel Link to comment Share on other sites More sharing options...
opentype Posted August 29, 2023 Share Posted August 29, 2023 How was the custom image implemented? Link to comment Share on other sites More sharing options...
Nigel Moore Posted August 29, 2023 Author Share Posted August 29, 2023 3 minutes ago, opentype said: How was the custom image implemented? Just normal upload in the themes > manage resources However the staging was not affected, as we had this SOP that we update staging first then if no problem, we update IPB production. Just now our team notice it and I took care of it, so it was fixed by uploading again, however I did not know the root cause, so I thought to post it here and maybe there are some experienced member who were able to pinpoint the root cause and prevent it from happenning again. -Allan Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted August 29, 2023 Solution Share Posted August 29, 2023 I can only really suggest letting us know if you see this happen again. I cant see any reason it would do so Nigel Moore 1 Link to comment Share on other sites More sharing options...
Nigel Moore Posted August 29, 2023 Author Share Posted August 29, 2023 6 minutes ago, Marc Stridgen said: I can only really suggest letting us know if you see this happen again. I cant see any reason it would do so thank you Link to comment Share on other sites More sharing options...
Miss_B Posted August 29, 2023 Share Posted August 29, 2023 4 hours ago, Nigel Moore said: Just now our team notice it and I took care of it, so it was fixed by uploading again I take it that the image was somehow deleted/removed. Can you check the server/access logs and see if there is anything logged in there pertaining that custom image? Link to comment Share on other sites More sharing options...
Sonya* Posted February 20 Share Posted February 20 The same has happened here. The custom profile photo uploaded to the theme resources has been deleted during the upgrade from 4.5 to 4.7. We had to upload the photo again. Link to comment Share on other sites More sharing options...
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