Can't uninstall Raffle plugin

[Mark Spieker]

Hello I have the raffle plugin with the following errors, and when I try and uninstall I get - This page isn't working  HTTP ERROR 500

I'd like to get this uninstalled and install the new version, ideas? THANK YOU!!

[DawPi]

If app was "Locked" then it wasn't recognized as compatible with newest version of IPS4. You need to contact @Adriano Faria and get new version. Installing newer version is the only way to unlock it.

[Adriano Faria]

5 hours ago, Mark Spieker said:

Hello I have the raffle plugin with the following errors, and when I try and uninstall I get - This page isn't working  HTTP ERROR 500

I'd like to get this uninstalled and install the new version, ideas? THANK YOU!!

You just need to renew the purchase and upload the new version then you can keep using it or uninstall it.

[Mark Spieker]

Thank you, but when I purchased it again, and tried installing it, I get this error

[Nathan Explosion]

The above is because the app is currently installed as 'custom', so to update it you would need to update it manually using the .tar file instead of re-installing it via the MP.

 

Invision can assist with toggling it from 'Custom' to 'Marketplace' to sort that out.

Edited April 14, 2023 by Nathan Explosion

[Mark Spieker]

Thanks everyone, so how do I get the admins help on this? Is there a tag to use, or someone to @ Mention? 

[Adriano Faria]

5 minutes ago, Mark Spieker said:

Thanks everyone, so how do I get the admins help on this? Is there a tag to use, or someone to @ Mention? 

Did you renew the purchase? After renew and update your install, simply uninstall it or keep using it.

[Mark Spieker]

Thanks @Adriano Faria, there was no option to renew, but I did buy it again, it wont let me update or uninstall it.

[Adriano Faria]

3 minutes ago, Mark Spieker said:

it wont let me update or uninstall it.

It doesn't appear beside its name in ACP -> Applications a link to update it? If it doesn't, click in CHECK FOR UPDATES button.

If it still doesn't let you update, then it's up to IPS indeed. It's not a resource issue.

[Mark Spieker]

Thanks @Adriano Faria, indeed there is no update link, so do I tag admin, or @ mention them? I haven't really needed much help before. Thanks

[Marc]

I am taking a look at this to see if we can get things sorted

[Marc]

I have just linked this up to the marketplace application after conversation with Adriano on what was causing it not to show. The upgrade should now be showing for you

[Mark Spieker]

THANK YOU! That fixed it

[Jim M]

Glad to hear it's all working now 🙂