kaptainrob Posted December 7, 2022 Share Posted December 7, 2022 Since the last 'bug fix update which repaired the REPORTS panel (as below), Admins/Mods are not receiving email advice of a new Report. The Notification badge shows ok. I have checked that all notification types are selected, cleared the cache again and still not working. Any ideas welcome. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 7, 2022 Share Posted December 7, 2022 I would need an example user and item, so I can take a look and advise accordingly Link to comment Share on other sites More sharing options...
Dll Posted December 7, 2022 Share Posted December 7, 2022 I think we have the same issue on our community. Don't think I've seen any emailed notifications for reports since 4.7.5 Link to comment Share on other sites More sharing options...
kaptainrob Posted December 8, 2022 Author Share Posted December 8, 2022 21 hours ago, Marc Stridgen said: I would need an example user and item, so I can take a look and advise accordingly Details provide via PM. Hopefully all updated login details allow you to access the 2 sample REPORTS shown as 'under review'. No Moderators rec'd an email advice for those and a few others since 'completed'. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 8, 2022 Share Posted December 8, 2022 Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. Â kaptainrob 1 Link to comment Share on other sites More sharing options...
Dll Posted December 19, 2022 Share Posted December 19, 2022 Is there no patch available for this as yet? It's hurting our work flow and having notifications of new reports is even more important for us over the Christmas period. Link to comment Share on other sites More sharing options...
Mark H Posted December 19, 2022 Share Posted December 19, 2022 Not yet, no, but will be included in a future version, likely the next release. Link to comment Share on other sites More sharing options...
Dll Posted December 19, 2022 Share Posted December 19, 2022 That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal. SeNioR- 1 Link to comment Share on other sites More sharing options...
Stuart Silvester Posted December 19, 2022 Share Posted December 19, 2022 12 minutes ago, Dll said: That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal. We're deploying a patch tomorrow morning to address this issue. Sorry for the inconvenience! Emediate, Dll and SeNioR- 2 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 20, 2022 Share Posted December 20, 2022 The patch for this has now been released. Please visit the support area in your admin CP if you wish to apply the fix for this problem. Dll and Stuart Silvester 1 1 Link to comment Share on other sites More sharing options...
Dll Posted December 20, 2022 Share Posted December 20, 2022 Thanks for sorting this. Merry Christmas 🎄 Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Dll Posted December 20, 2022 Share Posted December 20, 2022 Just for info, although the email notifications are working fine since the patch, push notifications don't seem to be. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 21, 2022 Share Posted December 21, 2022 14 hours ago, Dll said: Just for info, although the email notifications are working fine since the patch, push notifications don't seem to be. Are you getting push notifications for other items? Link to comment Share on other sites More sharing options...
Dll Posted December 21, 2022 Share Posted December 21, 2022 47 minutes ago, Marc Stridgen said: Are you getting push notifications for other items? Yep Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 21, 2022 Share Posted December 21, 2022 Just taking a look there. Reports dont actually have push notifications Link to comment Share on other sites More sharing options...
kaptainrob Posted December 21, 2022 Author Share Posted December 21, 2022 On 12/8/2022 at 3:24 PM, Marc Stridgen said: Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. Â For the record we'll await the full update, tks Marc. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 21, 2022 Share Posted December 21, 2022 13 minutes ago, kaptainrob said: For the record we'll await the full update, tks Marc. No problem at all. Of course thats your choice 🙂 Link to comment Share on other sites More sharing options...
Dll Posted December 21, 2022 Share Posted December 21, 2022 1 hour ago, Marc Stridgen said: Just taking a look there. Reports dont actually have push notifications You're right, sorry. I was looking at the auto moderation notification settings. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 21, 2022 Share Posted December 21, 2022 26 minutes ago, Dll said: You're right, sorry. I was looking at the auto moderation notification settings. No problem. If it makes you feel any better, I didn't realise either 😄 Dll 1 Link to comment Share on other sites More sharing options...
Recommended Posts