CP_User Posted November 15, 2022 Share Posted November 15, 2022 (edited) Hi Invision, Our site went down 2 days ago. Error:Class "\IPS\cms\Fields1" not found #0 /home2/*******/public_html/system/Lang/Lang.php(85): IPS\cms_hook_Lang->languageInit() #1 /home2/*******/public_html/system/Member/Member.php(2103): IPS\_Lang::load(1) #2 /home2/*******/public_html/system/Dispatcher/Standard.php(79): IPS\_Member->language() #3 /home2/*******/public_html/system/Dispatcher/Front.php(784): IPS\Dispatcher\_Standard::baseJs() #4 /home2/*******/public_html/system/Dispatcher/Front.php(82): IPS\Dispatcher\_Front::baseJs() #5 /home2/*******/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #6 /home2/*******/public_html/index.php(13): IPS\_Dispatcher::i() #7 {main} **Error code: EX0** I'm unable to log in to the site or access ACP. I'm hoping it's not something that I fear. Edited November 15, 2022 by CP_User Updated Info. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 15, 2022 Share Posted November 15, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
CP_User Posted November 15, 2022 Author Share Posted November 15, 2022 27 minutes ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. My Apologies, login details updated. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 15, 2022 Share Posted November 15, 2022 I have created a ticket for you on this, so we can take a closer look. Link to comment Share on other sites More sharing options...
CP_User Posted November 15, 2022 Author Share Posted November 15, 2022 (edited) 5 minutes ago, Marc Stridgen said: I have created a ticket for you on this, so we can take a closer look. Thanks Marc. Edited November 15, 2022 by CP_User Link to comment Share on other sites More sharing options...
CP_User Posted November 16, 2022 Author Share Posted November 16, 2022 On 11/15/2022 at 3:47 PM, Marc Stridgen said: I have created a ticket for you on this, so we can take a closer look. Are these handled via emails now, as I can't find any ticket system to keep up to date with? Link to comment Share on other sites More sharing options...
Jim M Posted November 16, 2022 Share Posted November 16, 2022 38 minutes ago, CP_User said: Are these handled via emails now, as I can't find any ticket system to keep up to date with? Correct. You will need to check your email to respond to the ticket. Link to comment Share on other sites More sharing options...
Solution CP_User Posted November 23, 2022 Author Solution Share Posted November 23, 2022 On 11/16/2022 at 8:39 PM, Jim M said: Correct. You will need to check your email to respond to the ticket. Everything is now fixed, thanks to a friend who was able to correct the issue. Wiping the DATA folder on the server and changing the guest output cache settings once we were able to log in to ACP. Link to comment Share on other sites More sharing options...
Gary Posted November 28, 2022 Share Posted November 28, 2022 Hi @CP_User, Thanks for coming back and letting us know it was resolved! Glad you are back up and running. Link to comment Share on other sites More sharing options...
Recommended Posts