sound Posted October 7, 2022 Share Posted October 7, 2022 When 'products' show in the related/similar item block the url for the product item displayed has ?do=getPrefComment added, which when followed results in a Page Not Found. error message Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 7, 2022 Share Posted October 7, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
sound Posted October 7, 2022 Author Share Posted October 7, 2022 Just now, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. again sorry but no real wish to give access to a live site it's something that should be easy to spot / find / reproduce am just making you aware that it does exist and that may require action I suspect that its simply due to the nexus/commerce app not being able to handle the getPrefComment part of the url query string regards Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 7, 2022 Share Posted October 7, 2022 No problem. Im not seeing any issues on my end unfortunately. If you wish for us to take a look at yours, we can certainly do so with relevant access, but Im unable to assist any further without this as I cannot replicate Link to comment Share on other sites More sharing options...
Miss_B Posted October 7, 2022 Share Posted October 7, 2022 56 minutes ago, sound said: again sorry but no real wish to give access to a live site it's something that should be easy to spot / find / reproduce If support can not get access to the site in question, where the issue is happening, and they themselves can not reproduce this on their installations, it is impossible to spot, find and/or fix it. It is the equivalent of going to a car garage and tell the mechanics there that my car has this problem and I want you to fix it, but I do not want to give you access to the car itself. Link to comment Share on other sites More sharing options...
sound Posted October 7, 2022 Author Share Posted October 7, 2022 (edited) 11 minutes ago, Miss_B said: If support can not get access to the site in question, where the issue is happening, and they themselves can not reproduce this on their installations, it is impossible to spot, find and/or fix it. It is the equivalent of going to a car garage and tell the mechanics there that my car has this problem and I want you to fix it, but I do not want to give you access to the car itself. thanks for your input, here's where I am coming from my main immediate concern is to get this 'bug/glitch' resolved to work asp on a 'live' site, otherwise there will be dead links have found over time that the quickest way to do this is usually to firstly try and resolve it myself this is what I have just done 👍 to use your analogy, I am now telling the car manufacturer that something is wrong with the latest model but unfortunately as I am still using the car, I can not bring it in for the mechanic to have a look Edited October 7, 2022 by sound Link to comment Share on other sites More sharing options...
opentype Posted October 7, 2022 Share Posted October 7, 2022 It depends. If it is indeed a bug, reporting it is a favour to IPS so they can fix their problem and end up with a better product. Being required to jump through hoops in order to help them doesn’t feel right. If it is likely an issue specific to a single installation and a custom server setup or third-party items, then that is a different story altogether. In this case, investigating it by IPS would be a favour to the site owner. Looking at the code, it seems very likely that this actually a bug. The template just calls <a href="{$item->url( "getPrefComment" )}" … and that rarely includes Commerce products. So, this might have simply been overlooked. Afrodude 1 Link to comment Share on other sites More sharing options...
sound Posted October 7, 2022 Author Share Posted October 7, 2022 another 'possible' bug with this feature when events are displayed they show the date the event was posted, not the date of the event therefore you can have 2 or more results that appear identical but are not should be able to see that without access, yep? Link to comment Share on other sites More sharing options...
sound Posted October 7, 2022 Author Share Posted October 7, 2022 1 hour ago, opentype said: Looking at the code, it seems very likely that this actually a bug. The template just calls <a href="{$item->url( "getPrefComment" )}" … and that rarely includes Commerce products. So, this might have simply been overlooked. agree Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 7, 2022 Share Posted October 7, 2022 I have created a bug report for this. Please note, these can at times be specific settings, even if the bug is ours. Providing access can be a very quick way of ascertaining what is causing the issue and getting it reported. SeNioR- 1 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted November 2, 2022 Solution Share Posted November 2, 2022 Just a quick note to let you know this has been resolved in the latest 4.7.4 release, which went out a short time ago. If you are still experiencing this issue after upgrading to that release, please let us know. Link to comment Share on other sites More sharing options...
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