Email notifications for "Mark as Solution"

[JohnCourt]

Our members lately have been getting email notifications that they have replies to their topics, all is well there, but within the email it also states they should visit the topic and mark an answer with a solution. This is odd as these forums do not have "Solved" enabled. This is confusing to many.

See screen shot below from reporting member. There at this point several reporting this issue.

Invision Community v4.7.2.1

 

 

Edited September 29, 2022 by JohnCourt

[Marc]

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

[JohnCourt]

Thanks sir Marc for confirming, I'll pass on the info to our members.

[Marc]

This issue has been resolved in the recently released 4.7.3 version. Please upgrade to resolve this. If you are then still experiencing problems, please let us know.

[JohnCourt]

On 10/11/2022 at 8:36 AM, Marc Stridgen said:

This issue has been resolved in the recently released 4.7.3 version. Please upgrade to resolve this. If you are then still experiencing problems, please let us know.

Good evening Marc, ya we are still experiencing this issue, not as bad as before, but every now and then one comes through 🙂

[Jim M]

Do you have a topic example URL that we can review please? 

[JohnCourt]

Sure Jim, here ya go.

https://thepatriotwoodworker.com/forums/topic/38118-woodworking-trucker/

Here is a screen shot of the email too.

[Marc]

Ive created a ticket on this for you, so we can get it looked into 

[JohnCourt]

4 hours ago, Marc Stridgen said:

Ive created a ticket on this for you, so we can get it looked into 

Thanks Marc!

[Steve Herschbach]

As forum admin I started getting these emails though I did nothing on my end to request them. Just a couple so far, but I’m concerned the update changed this behavior to default and that my members are now getting emails they did not ask for. I’m on latest version and just got one this morning. Where do I just shut this off entirely?

Edited January 19, 2023 by Steve Herschbach

[Jim M]

You can disable this in your forum settings in ACP -> Community -> Forums -> Settings -> Email author to mark a reply as a solution

[Michael Collins]

Hi,

We have had the same issue where an admin received an email prompt to use the Mark As Solution button on a post they were author of even though none of the forums have this enabled.

I have just disabled the prompt you mentioned @Jim M, it was previously enabled, but is this not a bug that the author can still be prompted to mark as solution even when the forum they posted on hasn't got the feature enabled?

We are using 4.7.6

[Marc]

I would need an example of this in order to take a look at the problem.