Ked Posted July 12, 2022 Share Posted July 12, 2022 Previously we had priority help with our invision account. Since we are a group of numerically challenged (older) people, we were able to get by with this help. This for some reason was removed some months ago and I now have no idea how to update the red banner across our site. Any help or direction would be appreciated. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 12, 2022 Share Posted July 12, 2022 This is correct. We no longer provide that service unfortunately. To update however, you would simply click on the upgrade button within your admin CP and follow this through. Upgrading is actually quite a simple process these days. If you have any issues, of course just let us know Link to comment Share on other sites More sharing options...
Ked Posted July 23, 2022 Author Share Posted July 23, 2022 Thanks Marc, nice to hear from you. I might just have to give it a try and see what happens. I know that the php thing is old - our version. Will that update or do I need to do that first? Link to comment Share on other sites More sharing options...
Randy Calvert Posted July 23, 2022 Share Posted July 23, 2022 You need to make sure your PHP is version 7.4 or later. You should do this before you upgrade. If you use any third party modifications as well you should make sure they work with 4.7 as well to prevent potential problems. Link to comment Share on other sites More sharing options...
Ked Posted July 23, 2022 Author Share Posted July 23, 2022 I saw a spot that said something about 7.4. is it simply a matter of pressing on this and it will update to 7.4? Link to comment Share on other sites More sharing options...
JustinHawk Posted July 23, 2022 Share Posted July 23, 2022 36 minutes ago, Ked said: I saw a spot that said something about 7.4. is it simply a matter of pressing on this and it will update to 7.4? No, its a server level thing, by clicking on Upgrade button it wont upgrade PHP to 7.4, You first need to Update PHP version to 7.4 (ask your hosting company or the person managing the hosting), and then click on update/upgrade button. Link to comment Share on other sites More sharing options...
Ked Posted July 23, 2022 Author Share Posted July 23, 2022 Thanks, it has taken me some time but I finally realised that. Once they update me is it then a matter of just clicking on update and going? Link to comment Share on other sites More sharing options...
The Dark Wizard Posted July 23, 2022 Share Posted July 23, 2022 21 minutes ago, Ked said: Thanks, it has taken me some time but I finally realised that. Once they update me is it then a matter of just clicking on update and going? Yup :). Make sure that your third-party apps if any are also compatible or have a new version, but yeah, once you confirm everything, then it's as simple as hitting that update button. Ked 1 Link to comment Share on other sites More sharing options...
Randy Calvert Posted July 23, 2022 Share Posted July 23, 2022 Once it's done, you may need to login to the ACP, click on Support, and then find the link that says "Clear System Caches". You would do this if you finish the upgrade and you noticed some stuff looked out of place or broken. (That fixes many of the most common issues you might run into post upgrade.) But the upgrade itself for the most part is just clicking next a bunch of times and waiting. (And entering your credentials.) Ked 1 Link to comment Share on other sites More sharing options...
Jim M Posted July 23, 2022 Share Posted July 23, 2022 If there are any issues on the software-side of things, please let us know and we can certainly assist there 🙂 . However, upgrading the software itself is pretty straight-forward, as mentioned above. Ked 1 Link to comment Share on other sites More sharing options...
Ked Posted July 30, 2022 Author Share Posted July 30, 2022 Been to Panthur and they have walked me through the PHP 7.4 update and site seems to still be working. I will now attempt the update. Link to comment Share on other sites More sharing options...
Ked Posted July 30, 2022 Author Share Posted July 30, 2022 Where do I start the update. The red banner across the top I think I hid. I have gotten in and out the site so it would pop up but it hasn't. went into admin CP and thought I could press something there? can see things across the top - steps but I don't even know what some of them mean. How do I start this thing. Link to comment Share on other sites More sharing options...
Solution Ked Posted July 30, 2022 Author Solution Share Posted July 30, 2022 OK, freak out over nothing. 7.4php done, update now done, cache cleared as suggested. Site appears to be working. - Big yeah. Thanks guys. Hopefully this is the end of it. SeNioR- 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 1, 2022 Share Posted August 1, 2022 On 7/30/2022 at 5:23 AM, Ked said: OK, freak out over nothing. 7.4php done, update now done, cache cleared as suggested. Site appears to be working. - Big yeah. Thanks guys. Hopefully this is the end of it. Glad to hear everything is now up and running properly for you 🙂 Ked 1 Link to comment Share on other sites More sharing options...
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