MAHMUT ORHAN Posted June 6, 2022 Share Posted June 6, 2022 Hi sadly my invision community is chashed, first I tried to add rich text to a page, it gave me error on the page, I clicked go to support and checked the issues, there was 3 issue 1 with database 2 cloudflare caching and 3 Push Notifications, I cleared cache and went to themes area because it was saying like non default theme, I went to themes area than server gave this error first "Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme." and now status is this Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 (edited) image Edited June 6, 2022 by MAHMUT ORHAN Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Link to comment Share on other sites More sharing options...
Adriano Faria Posted June 6, 2022 Share Posted June 6, 2022 PHP 8.1 isn’t supported yet. Go back to 8.0.X. Link to comment Share on other sites More sharing options...
Jim M Posted June 6, 2022 Share Posted June 6, 2022 Just now, Adriano Faria said: PHP 8.1 isn’t supported yet. Go back to 8.0.X. Adriano Faria 1 Link to comment Share on other sites More sharing options...
Jim M Posted June 6, 2022 Share Posted June 6, 2022 10 minutes ago, MAHMUT ORHAN said: [[Template core/admin/global/globalTemplate is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Are you able to provide us the System Log for this issue? I'd like to ensure we resolve this for our PHP 8.1 compatibility. Alternatively, please feel free to update your administrator login credentials in our Client Area and I can grab it. Here's how: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 5 minutes ago, Jim M said: Are you able to provide us the System Log for this issue? I'd like to ensure we resolve this for our PHP 8.1 compatibility. Alternatively, please feel free to update your administrator login credentials in our Client Area and I can grab it. Here's how: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Hi sir, me and the technic service of provider we solved the issue, me changed the default theme settings I believe from some config file It was 4 I just changed it to 1 and refreshed page the website came but at the same time the service guy, he edit the file permissions etc on the folder and the website came back, I disabled cloudflare, now I am changing the database also changed PHP version to 8.0.9 bout cloudflare, is it necessity to disable cloudflare services_? ** Also the bug is started, me trying to add a Page, from this area I selected "Animate" not the default theme, Than I went back to editing the page with page builder. and than Dragged the "WYSIWYG Editor" to area, typed some content saved it, it gave me a error page, I went to support area, clear cache, went to themes area, and had 500 error. Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 **** Also sir, I saw it know, I dont know what happend but this area is removed from the menu right side- Link to comment Share on other sites More sharing options...
Jim M Posted June 6, 2022 Share Posted June 6, 2022 24 minutes ago, MAHMUT ORHAN said: bout cloudflare, is it necessity to disable cloudflare services_? Sorry, we would be unable to directly support a third party service. We do not recommend CloudFlare so setup and any issues from it, would be on yourself and CloudFlare to support. 15 minutes ago, MAHMUT ORHAN said: Also sir, I saw it know, I dont know what happend but this area is removed from the menu right side- Please check to see if there is an update to your theme, if not, please switch to an unmodified theme and try again. If this is present on the unmodified theme, please contact your theme author for assistance. If you're still having issues, please disable all third party applications/plugins then try again to load the page on the unmodified theme. Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 (edited) Hi sir thanks for the support I really liked Invision Community, I am a begginer, About the register & user area, I changed the theme to default reuploaded changed to few other themes too, but the register area is not showing up, I removed my current menu settings to default also, but its not showing up, I think it is removed or missing from the files. ** Restored it from here, still doesnt show up. Edited June 6, 2022 by MAHMUT ORHAN Link to comment Share on other sites More sharing options...
Jim M Posted June 6, 2022 Share Posted June 6, 2022 Please update the credentials on file to be an email address rather than a display name as that is what is required from your login on your community. I can then take a look. Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 6 minutes ago, Jim M said: Please update the credentials on file to be an email address rather than a display name as that is what is required from your login on your community. I can then take a look. Hi, I sent cpanel ftp and forum/admin login Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 Hi sir, if we cant fix this, we can reinstall the theme files or replace the focus-user < where it is located, we can replace those files, If we cant I can try to install it from strach back if my licenses avaible to do it, since we dont have a lot of things in it. I need to finish this in 2-3 hours. Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 Public Display of PHP Errors Enabled Your server is set to display PHP errors. This is not recommended for production environments as it may cause sensitive information to be publicly disclosed. You should contact your hosting provider or system administrator and ask them to set the display_errors PHP setting to Off. How to turn this off I dont want it on my website, I cant find PHP.ini or anything where this is located? Link to comment Share on other sites More sharing options...
Chris Anderson Posted June 6, 2022 Share Posted June 6, 2022 11 minutes ago, MAHMUT ORHAN said: Public Display of PHP Errors Enabled Your server is set to display PHP errors. This is not recommended for production environments as it may cause sensitive information to be publicly disclosed. You should contact your hosting provider or system administrator and ask them to set the display_errors PHP setting to Off. How to turn this off I dont want it on my website, I cant find PHP.ini or anything where this is located? This will be toggled on or off via your hosting provider. Some providers will have a user accessible php settings page where you should find this setting. There is no consistent location for php.ini files from hosting provider to hosting provider. Sometimes they are hidden from view and sometimes they are unalterable by users or certain settings are ignored. You should be able to view your php.info output in your ACP support page. If you can't readily find your php.ini file and aren't provided access to turning off php display errors then you might have to contact your hosting provider customer service and ask for help. Link to comment Share on other sites More sharing options...
MAHMUT ORHAN Posted June 6, 2022 Author Share Posted June 6, 2022 1 minute ago, Chris Anderson said: This will be toggled on or off via your hosting provider. Some providers will have a user accessible php settings page where you should find this setting. There is no consistent location for php.ini files from hosting provider to hosting provider. Sometimes they are hidden from view and sometimes they are unalterable by users or certain settings are ignored. You should be able to view your php.info output in your ACP support page. If you can't readily find your php.ini file and aren't provided access to turning off php display errors then you might have to contact your hosting provider customer service and ask for help. Done it but I still have a VERY GOOD annoying issue at the moment I spent 20 hours straight on this theme for fixing issues. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 7, 2022 Share Posted June 7, 2022 The admin details on file are incorrect unfortunately. Did you disable cloudflare as advised? Also, is this only happening on 3rd party themes? Link to comment Share on other sites More sharing options...
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