Marc Stridgen Posted July 6, 2022 Share Posted July 6, 2022 The fresh installation will not have the files its trying to use there, which is why you would not see the issue. Have you restored your database at any point? Link to comment Share on other sites More sharing options...
Neoflix Posted July 8, 2022 Author Share Posted July 8, 2022 To perform the test I used a new database, but otherwise no I never made a restore, just the transfer to the new host Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 9, 2022 Share Posted July 9, 2022 Sorry, I should explain. The reason you are having an issue is very likely due to an issue with restore of file names in the database, which is why I am asking about restores there Link to comment Share on other sites More sharing options...
Neoflix Posted July 11, 2022 Author Share Posted July 11, 2022 I'm not sure I understood correctly For the current installation I exported the database of the old server to put it on the new one, no modification on my part Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 11, 2022 Share Posted July 11, 2022 It seems that restore is not going through correctly unfortunately. I would check both of these. If you are using tools such as PMA, I would advise instead using the mysql commandline interface to export and import those Link to comment Share on other sites More sharing options...
Neoflix Posted July 11, 2022 Author Share Posted July 11, 2022 For database access I only have access to phpMyAdmin for the old and the new host By the way I don't have access to the old host anymore, it has expired Link to comment Share on other sites More sharing options...
Jim M Posted July 11, 2022 Share Posted July 11, 2022 32 minutes ago, Neoflix said: For database access I only have access to phpMyAdmin for the old and the new host By the way I don't have access to the old host anymore, it has expired You would need to ask your hosting provider to restore these if you do not have direct shell access, as PMA is creating issues here, I’m afraid. You may need to ask your old hosting provider if you can obtain back ups if your current does not work. As this is related to data being exported or imported from the database level, it is not something we can resolve from the software side. Link to comment Share on other sites More sharing options...
Solution Jim M Posted July 11, 2022 Solution Share Posted July 11, 2022 12 minutes ago, Jim M said: You would need to ask your hosting provider to restore these if you do not have direct shell access, as PMA is creating issues here, I’m afraid. You may need to ask your old hosting provider if you can obtain back ups if your current does not work. As this is related to data being exported or imported from the database level, it is not something we can resolve from the software side. An update to this - a colleague reached out to me and said that upgrading to 4.7 should fix your corruption issue with theme resources as it should replace them. Please try that now and let us know how it goes! SeNioR- and Neoflix 2 Link to comment Share on other sites More sharing options...
Neoflix Posted July 11, 2022 Author Share Posted July 11, 2022 Oooh Perfect!! I had a hard time doing this update but once done it's perfect Well the theme I use is not yet updated but apparently it's coming soon I'm starting to despair a bit, but thanks very much Link to comment Share on other sites More sharing options...
Stuart Silvester Posted July 11, 2022 Share Posted July 11, 2022 49 minutes ago, Neoflix said: Oooh Perfect!! I had a hard time doing this update but once done it's perfect Well the theme I use is not yet updated but apparently it's coming soon I'm starting to despair a bit, but thanks very much The issue seems to be that when you transferred the database, it corrupting some of the theme resource images that are stored within it (may have been exported/imported with a different character set etc). The upgrade process always re-imports these resources to the database, so it'll effectively replace the corrupted data with the valid data. I'm not sure if you may have issues with other parts of your data though if something did get damaged during the transfer. Link to comment Share on other sites More sharing options...
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