Ihia Posted October 30, 2021 Share Posted October 30, 2021 (edited) For the last few days many of our members have been getting the attached message popping up while they are on the forum Can anyone tell me what this is and why our members are being asked to Install a Guide that even we dont know what it is. It pops up every 4 or 5 clicks apparently Edited October 30, 2021 by Ihia SeNioR- and Jalal arefen 2 Link to comment Share on other sites More sharing options...
Solution Jim M Posted October 30, 2021 Solution Share Posted October 30, 2021 Sorry for the inconvenience. There was an issue on our end which was causing this issue sporadically to some clients. This issue should be resolved now. If you're still seeing this message, please try clearing your browser's cache. If you're still seeing this message, please let us know. Again, sorry for the inconvenience. SeNioR- and Markus Jung 1 1 Link to comment Share on other sites More sharing options...
Ihia Posted October 30, 2021 Author Share Posted October 30, 2021 35 minutes ago, Jim M said: Sorry for the inconvenience. There was an issue on our end which was causing this issue sporadically to some clients. This issue should be resolved now. If you're still seeing this message, please try clearing your browser's cache. If you're still seeing this message, please let us know. Again, sorry for the inconvenience. No problem Jim, thanks for your quick reply. As you can imagine this kind of thing does freak people out a bit. I will let you know if anyone reports it again. I have posted that they clear their cache but not everyone will see my message. Lastly - a few guys are saying they clicked to Install the guide as they thought it was necessary - any likely damage by them doing that? Link to comment Share on other sites More sharing options...
Jim M Posted October 30, 2021 Share Posted October 30, 2021 1 minute ago, Ihia said: No problem Jim, thanks for your quick reply. As you can imagine this kind of thing does freak people out a bit. I will let you know if anyone reports it again. I have posted that they clear their cache but not everyone will see my message. Lastly - a few guys are saying they clicked to Install the guide as they thought it was necessary - any likely damage by them doing that? Thank you for your understanding. It’s definitely not something we’d want to show your users either 🙂 . No harm done by clicking the install guide as that just bring them to our documentation here. Ihia 1 Link to comment Share on other sites More sharing options...
Tennman Posted October 30, 2021 Share Posted October 30, 2021 Is this a problem only with communities hosted on the Invision cloud or does it effect self-hosted communities as well? Link to comment Share on other sites More sharing options...
Allen Bradford Posted October 30, 2021 Share Posted October 30, 2021 I received emails from a couple of my Members this morning that they were being redirected to the page shown on OP. I sent in a ticket before I read this. I’ll tell them to clear their browser cache. I’ll report back if that doesn’t solved the issue. Jim M 1 Link to comment Share on other sites More sharing options...
Jim M Posted October 30, 2021 Share Posted October 30, 2021 1 hour ago, Tennman said: Is this a problem only with communities hosted on the Invision cloud or does it effect self-hosted communities as well? Only Cloud. Tennman 1 Link to comment Share on other sites More sharing options...
Tennman Posted October 30, 2021 Share Posted October 30, 2021 11 minutes ago, Jim M said: Only Cloud. Thanks for the quick reply! Link to comment Share on other sites More sharing options...
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